JK
Junior K
Active since Jul 2020
27
Reviews
0
Industries
Reviews
27 reviews4 months ago
Intentionally not available for cancelation
Vodacom staff is available only for upgrades and no cancellations. I have already called at least three times, and I get referred to people who do not answer their phones. Honestly, doing business with Vodacom feels like hell. Do it at your own risk. If I don't get help today, I am contacting the ombudsman because this seems intentional.
53 replies
6 months ago
No afterservice support
I (NR Moyimane) visited the emergency department of the hospital on Saturday at midnight. Everything went smoothly, and I was informed that I needed to obtain a case number before the doctor could complete a necessary form. Once I received the case number, I called the hospital to check the doctor’s availability, but the receptionist insisted that I come in person. After waiting on hold for several minutes, I decided to hang up. When I arrived at the hospital, I discovered that the doctor was unavailable. I was asked to leave the form there, assuring me it would be completed. Now, seven days later, I still have not received any feedback regarding my medical report, which is crucial for my case. I even sent an email to customer care, but unfortunately, that didn’t yield any results either. I’ve started experiencing some pain, and I believe it should have been addressed in my medical report. The lack of communication from the hospital has made me reconsider my trust in their services. I could understand a lack of support from a public hospital, but it’s disappointing to encounter such carelessness at this Netcare hospital in Waterfall. I wonder if this is a recurring issue or if I’m simply having an unusually bad experience.
53 replies
9 months ago
Poor internal controls for protecting customers
I am extremely frustrated and disappointed with the customer service I have received. I contacted the Mobicred team on July 25th to address a situation where I purchased an item but never received it. I requested a refund, yet nothing has been processed. The representative kept insisting that I needed to provide proof, despite my previous submission of a complaint letter from the Consumer Goods and Services Ombud, which clearly indicates their failure to recover my money. Today, I received an email from Mobicred asking for proof of my struggle to get my money back, but they failed to specify what kind of proof they required. Meanwhile, my requests to Homzy for assistance are being ignored. Is this the level of service you promise your customers? This ongoing issue has compelled me to consider closing my account and moving to another credit facility, as I am not willing to continue working with a company that appears to employ unskilled personnel.
53 replies
9 months ago
Sloppy lawyer on labour dispute matter.
I submitted my information for the labor assessment, and initially, the assigned person would call me to check on the progress, which I appreciated. However, recently things have changed. Last week, I called to inquire about my situation and was promised a response by the latest Friday, July 25. Unfortunately, I didn't receive any feedback by that date. When I sent my last update on July 21, I specifically asked for feedback regarding when to expect a response but received no response. This lack of communication led me to make the earlier call, where I was assured by the allocated person that I will have feedback on Friday. After that call, I followed up with an email on July 29 and also made another call to check on the status, but I was informed that the person responsible is unavailable. The allocated person called after 4 hours and gave me a feedback summary. When I questioned regarding the court case used, she could not answer but indicates that she will send detailed feedback then I will have a read then we can discuss. That information was not sent. Today is the 30 July and still no feedback. Based on the conversation, I am starting to doubt the competence of the assigned person. Im not a lawyer but I could even give a better assessment with details regarding my thought process but the professionalism and competence is honestly questionable. How can you advise on legal matters without even including court cases that considers both sides. On top of that, it seems she did not take note of my concerns and advise that deal specifically with that. I had hoped we had moved past poor service, but it seems that is not the case. Writing this review is uncomfortable for me, as I genuinely want my next experience to be positive. Unfortunately, the Clientele team continues to disappoint me time and again. My manager is currently awaiting this feedback, and this ongoing delay could have negative consequences for me. I really question whether Clientele understands the needs of its stakeholders if I'm required to keep submitting these reviews. Is this what the clientele legal promises us from their service? This is a serious matter that affects my career and someone feels they should take it lightly.
54 replies
9 months ago
No alignment between service providers.
I wasn't planning to say anything, but I felt I should get this off my chest. I recently contacted Innovation Group about the status of the claims Ford submitted. Initially, one item was approved and I received a letter about it. The second item was not approved, and I didn't receive any notification. I don't understand why a customer has to follow up when it would be helpful to receive both letters, explaining why an item isn't approved. That's not all, now, one item remains unapproved, and when I looked into it, I was told Ford said the part is worn out, but Innovation Group interpreted it as normal wear and tear. What puzzles me is that the report Ford shared with me does not indicate that the part has worn out. At the same time, Ford claims they never said that. Right now, both parties are giving me the runaround and making me feel frustrated, and neither has been transparent. This is poor service, compounded by bad communication, because it doesn’t make sense for both parties to be giving conflicting information. Now, all of these is ruining my plans because someone here is not doing their job properly.
0 replies
9 months ago
Poor communication
I wasn't planning to say anything, but I felt I should get this off my chest. I recently contacted Innovation Group about the status of the claims Ford submitted. Initially, one item was approved and I received a letter about it. The second item was not approved, and I didn't receive any notification. I don't understand why a customer has to follow up when it would be helpful to receive both letters, explaining why an item isn't approved. That's not all, now, one item remains unapproved, and when I looked into it, I was told Ford said the part is worn out, but Innovation Group interpreted it as normal wear and tear. What puzzles me is that the report Ford shared with me does not indicate that the part has worn out. At the same time, Ford claims they never said that. Right now, both parties are giving me the runaround and making me feel frustrated, and neither has been transparent. This is poor service, compounded by bad communication, because it doesn’t make sense for both parties to be giving conflicting information. Now, all of these is ruining my plans because someone here is not doing their job properly.
106 replies
10 months ago
Poor communication
My biggest problem when interacting with the legal team is that there is poor communication. If this is a sign that you want me to go to another service provider because you are struggling to timely attend and respond to questions, please let me know. You don't even get an update except that automatic response then silence. Are we really dealing with admitted lawyers here or LLB students. I am not sure who manages the allocations of resources but there are many people out there who will do an excellent job. I can't be following up on people like im dealing with someone with Matric. This is disappointing. At this stage, Im very close to moving on from this bad service. I sent email needing assistance with some interpretation and sent a follow up, still no response. Again, if this is your way of telling me to go to another provider, please let me know.
56 replies
10 months ago
Chasing people to do their job.
I have sent my email regarding a new claim, and I have also indicated the times in case the allocated person needs to reach out to me. However, there has been no response even to this day. Do we really need to chase people to do their job, especially when there are other competitors that can also do this job?
106 replies
11 months ago
Poor service with retirement plans queries.
It takes weeks to receive responses. I asked Zodwa Ramovha whether Sanlam said a certain amount on 15 April. In 2 days, it will be a month without a response to that question. This is after I have been following up on this matter with Sanlam for months. I am not sure if there is a technical challenge with the team understanding and fulfilling requests; however, there is something wrong here. For a big organization like this, it's so disappointing to experience such a service.
58 replies
13 months ago
Delayed process to fulfil important requests
I find it very odd that a company that is big as Sanlam would have problems with their processes on a frequent basis. Its been more than 6 months requesting certain information that is not sent. I am actually thinking of taking them to Pension fund adjudicator because they are not complying with the judgement. Dont even bother sending an email to their SCComplaints. That mailbox is not even monitored. Their Whattsup line is even useless, I tried it only to be told no agents are available to assist with this. Why not employ more on temp basis for peak periods because clearly you are dropping the ball. Even Itumeleng Kgoadi, their agent, tried to assist, but still no response. After this month, I will probably take legal action because I tried to be understanding. This is what you get for doing business with such a big organization.
106 replies
Review Distribution
5 Star
1 (3.7037037037037037%)
4 Star
1 (3.7037037037037037%)
3 Star
0 (0%)
2 Star
10 (37.03703703703704%)
1 Star
15 (55.55555555555556%)