AL
Arenda L
Active since Jul 2020
4
Reviews
0
Industries
Reviews
4 reviews26 months ago
Top Customer Service
After searching high and low for the right handbag for my son's wedding, I came across the perfect one on Jeckyll and Hyde's website. Unfortunately time was now tight and I was not sure that anyone could deliver in time. I contacted Jeckyll and Hyde, who assured my that they were up to it. I ordered and then realised that I ordered the wrong bag. They changed the order on the fly, app**** 10% new customer discount, which meant that I did not have to pay any additional monies. I received a notice of shipment yesterday afternoon, and this morning BEFORE 09H00 I received my parcel. Best customer experience ever!
0 replies
53 months ago
Fantastic service experience
Despite being run off their feet and overwhelmed with business because of the extended power outage in large parts of Pretoria East, Genpower and more specifically Leon, managed same day delivery of our generator. I am absolutely delighted with the service delivered by Genpower and Leon!
0 replies
69 months ago
Thumbs up to Hirsch's!
What a breath of fresh air! After a terrible experience with Makro, I did some more online research and decided to pop into Hirsch's. The Braun Multiquick model I was interested in was in stock, but the price was R600 more than advertised online. The sales consultant offered the lower price without hesitation. At the paypoint, he reminded me of my loyalty points and also that I could pay with Ucount rewards. This resulted in me paying NOTHING! Thanks gentleman at Silverlakes branch! I unfortunately did not get your name, but you certainly put a smile on my dial
0 replies
70 months ago
Macro competing with Takealot? Bwahaha!
Yesterday at 16h30 I logged onto the website to purchase an item. At the point where it should engage the payment engine it went into a never-ending loop. Taking the next logical step, I tried to contact the customer services helpline. They only work office hours! How do you expect to become a serious online player if you cannot guarantee 24/7 systems availability. I next sent an email, but received a warning that they might be slow in responding. The offer ends today! I called again this morning, laying out the problems that I was experiencing. The response is worth a special mention: maybe it is because stocks are low. Yes, really. I asked the consultant to confirm whether there was stock available. But she could not, because "things have changed and now we cannot see it" That was the end of the engagement since there was no way to purchase the item. Then only did I notice the 5% delivery charge. You really see yourselves compete with Takelot? Bwahaha! Not to mention the 10-14 workdays delivery time. Wake up and sort your logistics! And, do yourself a favour and search for an item on the online platform. Even for very specific search criteria, you are likely to get pages of results. Sad to say, Makro seems like the bricks-and-mortar behemoth of yesteryear, who added online shopping as an afterthought and then found their logistics where not up to scratch. You need to have a serious look at your business model, become tecnology centric, integrate vertically and start praying that by the time you have done so, you still have any marketshare left
159 replies
Review Distribution
5 Star
3 (75%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (25%)