LB
Lushenne B
Active since Jul 2020
8
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0
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Reviews
8 reviews25 months ago
NEVER buy from GAME!
Never have I EVER had worse customer service than from Game! I purchased an oven/hob from them online. The hob didn’t work upon delivery and installation. Defy’s rep was sent out to verify that it is a factory fault. Done. I have now been stuck without a working oven/hob for TWO WEEKS and Game is simply not returning ANY of my calls. Don’t ever EVER buy anything, especially major appliances, from them. Shocking!
112 replies
26 months ago
Excellent service
Excellent service from Metal Windows. They went above and beyond to accommodate me and were very quick to respond to any questions or requests I had. Lisa, Deon and Trudy, you were an absolute pleasure to work with. Very happy client.
0 replies
61 months ago
Pathetic corrupt Rain!
Shockingly bad service from Rain. Don’t EVER use them. I phoned them before subscribing to make sure that the current router that I have is compatible. I gave them the name and serial nr and they confirmed that it is. I then subscribed. From day one their consultants were unable to assist me with setting up a password, which means that anybody within range could use my wifi (LTE). This was the Wednesday and I left for Easter on Thu after speaking to probably 5 or 6 different technicians in their support team. Upon return on the next Wed I AGAIN spoke to about 6 or 7. I was cut off 3 times and they simply didn’t phone me back. One of the technicians managed to change the settings so that my wifi finally asks for a password, but they are unable to tell me what the password is. So from that point on, I have not had ANY wifi at all. I told the technician that if they can’t fix it by 12pm the next day, to cancel my subscription and refund me. They phoned me back on Friday stating that they are not responsible for a router that gives problems with passwords and that it sometimes happens. Now, HAD THEY TOLD ME WHEN I PHONED TO CHECK IF MY ROUTER IS COMPATIBLE, that I might not be able to set up a password, I would NEVER have subscribed! That would be the stupidest thing to do!!! They have still not got back to me. I still don’t have internet and I have PAID for their service. Ridiculous! Don’t use Rain.
265 replies
64 months ago
NO reply from Samsung after receiving BRAND NEW fridge that’s BROKEN from DAY ONE!!!
The NIGHTMARE continues. I had to pay R4,300 to get a fridge replaced that had been giving problems since 6 months in. Buying it brand new is only R14,000. The new replacement fridge (that I PAID FOR!), started leaking at the water dispenser, making a terrible noise and it’s not defrosting! I informed Samsung immediately. They sent technicians out 3 days later that confirmed the problem. This was FIVE AND A HALF WEEKS ago!!! Samsung is simply NOT replying to my emails. When ai phone them they cut me off or simply don’t get back to me. I’m SHOCKED!! Do not EVER buy SAMSUNG.I am spreading the word on social media big time. Boycott them!!! Pathetic Samsung!! Samsung Consultant: Linda
56 replies
66 months ago
Pathetic pathetic Samsung!!! Stay away from their products.
And Samsung YET AGAIN manages to astonish with their absolutely PATHETIC service!!!!! Don’t ever buy Samsung products. My fridge has broken (the same problem) for the 5th time! They sent out the same useless technician that only took a picture and said they’d get back to me (this useless company’s name is PJ Appliances in George). He promised to send me the report stating exactly what’s wrong on Friday, I phoned them requesting the report on Monday and yesterday...still no feedback. I’m shocked that Samsung would use such an unprofessional and obviously incompetent subcontractor. Useless. The technician said on Friday (in front of a witness), that the fridge can’t be fixed. The Samsung consultant that I spoke to on Friday (Tazlin du Pondt at 15:41), also confirmed that if the technician says it can’t be fixed, they need to replace it. It has been a week that I’m stuck with a broken fridge. I have phoned Samsung every day asking for feedback and to escalate the problem, NOTHING!!!! Samsung, horrible horrible service! My warranty expires in 3 weeks, so they’re obviously dragging this out so that they can just wash their hands of this dud once they’ve “FIXED” it and it breaks again. I’m absolutely disgusted.
224 replies
69 months ago
Anything but SAMSUNG. They don’t honour their warranty.
Never eeeever Samsung again! Almost 2 months now since my fridge broke for the exact same reason while still in its warranty period. They simply don’t care. Terrible service. Will never buy a Samsung product again due to this.
106 replies
69 months ago
NEVER BUY SAMSUNG!
ABSOLUTELY THE WORST EXPERIENCE EVER! It’s been almost ONE AND A HALF MONTHS since my fridge (only 18 months old) broke. The fridge (R19,000) started giving problems within the first 10 months that I had it. Samsung sends out subcontractors (not Samsung technicians) to assess the problem and they “fix” it. 6 Months later the exact same problem occurs. Samsung sends out the same subcontractors to diagnose the problem. Problem is apparently that the freezer’s defrosting unit isn’t, and hasn’t been working since the first time it gave problems (meaning 6 - 8 months). The whole defrosting unit as well as the sensors needed to be replaced. So this is done and now the fridge is “fixed” again. The very next morning I notice that the plastic panels in the back of the freezer is bent and loose so they have to be replaced. And...wait for it... the ice maker will no longer make cubed ice. Samsung gets the same subcontractors who tell me that one of the levers in the ice unit broke...”why?”...I ask...”probably because it hasn’t been defrosting for all those months”. This just proves that this freezer has incurred severe long term damage and all the problems are going to pop up as time goes by. My warranty expires in a few months, and then Samsung is just going to shrug when this happens. I have repeatedly asked that they replace the fridge (due to my concern mentioned above). And today, I finally get feedback from them simply saying the SAME subcontractors have to come out and fix it. They won’t replace it. SHOCKING service Samsung,
106 replies
70 months ago
SAMSUNG SUCKS!
I have absolutely HAD IT with SAMSUNG. The worst customer service EVER. I got a brand new fridge in Dec 2018. Ten months later, the fridge started packing up so badly (not defrosting) that the motor of the freezer didn’t stop running which made a terrible “clack-clacking” sound day and night. The only way to stop it is to pull it out and switch it off at the plug in the wall and wait for it (and my food!) to defrost for about 3 hours. Please note that I paid R17,000 for (this model now costs R19,000). They sent subcontractors out to “fix” the fridge in Nov 2019. 26 days ago, the freezer presented the exact same problems yet again. It took Samsung 25 days (hundreds of phone calls to them), to finally send the subcontractors (same ones) to “fix” the fridge. They had to replace the whole defrosting unit and the sensors and assured me that it is now perfect. The plastic panels in front of the defrosting unit is now bent and loose due to build up of ice over all these months. So this needs to now also be replaced. I just tried to get some ice from the freezer’s dispenser, and surprise-surprise, ANOTHER problem. It no longer dispenses cubes, ONLY crushed ice and it spurts it out at a ferocious rate, making an ENORMOUS mess. It’s absolutely IMPOSSIBLE to catch the bits and pieces. I have spoken to Thabiso (head of the complainants department), Yugen (who reports to him if I’m not mistaken) and various other consultants asking that this extremely expensive fridge be replaced rather than just fixed as it started giving problems merely ten months in...but to no avail. So my fridge has now been “fixed” twice. It’s presenting ANOTHER problem which they will need to come and “fix” again as well as replacing the plastic panels. This is NOT the customer service, nor the quality that I expect from SAMSUNG. A fridge is a long-term investment and the fact that it’s broken again in 18 months and now presenting ANOTHER problem is utterly unacceptable. My warranty runs out in 5 months, which means that if they come and “fix” it again and it breaks yet again after that, they will just shrug me off. Furious!
212 replies
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5 Star
1 (12.5%)
4 Star
0 (0%)
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2 Star
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1 Star
7 (87.5%)