RA
Ryan A
Active since Aug 2020
6
Reviews
0
Industries
Reviews
6 reviews5 months ago
#BlackFriday Webafrica Great Service
I recently moved home and the previous owner had a fibre profile still listed at the new house. This resulted in me not being able to creating a new profile on this address and Zandile, an amazing and friendly consultant seamlessly assisted me in a matter of minutes. #BlackFriday
0 replies
60 months ago
Poor service from Barons Bellville
I am HIGHLY disgusted by the service I received from Barons Bellville today 18/05/2021. My 2013 vw polo went in for 180k major service and the Service Advisor Frank Lombard assisted me. Moments after my vehicle was booked in I received a call from Frank Lombard telling me that one of the technician broke a rubber seal on one of the coil-packs in an attempt of removing the spark plugs, Frank then told me that unfortunately my service plan does not cover that and I need to pay for the replacement part. I then asked of him why should I be held liable for a broken part and when I drop off my vehicle there was nothing wrong with it, I asked Frank if I could speak to the person in charge and he said his manager will give me a call. His manager then called me and told me I need to pay for the part as it is part of wear-and-tear, I again explained to him that the part was broken by one of their technicians so I don't see why I have to pay R1600 for replacement and he said he can give me a discount with an amount payable of R1400 and if they don't replace the part my vehicle will jerk. Frank called me after the vehicle was done serviced and it is ready for collection where I then have to pay the discounted amount of R1400 otherwise my vehicle won't be released, I then asked if I can see the Service Manager Craig Coetzee, Sales or Branch Manager or anyone who is in charge and I was told they are all in a meeting but I have to pay for the part before I leave. I immediately contacted their Head-Office and conveyed my query, the lady at the office who assisted me told me unfortunately there is nothing she can do but I will just have to pay the R1400 and she will send that branch a mail to escalate the matter. I am not the first person this has happened to as I know people that experienced the same service from Barons Bellville, so please people do not go there for any services. I don't know if it is a money making thing but their service is beyond disgusting and I do not recommend them to anyone.
0 replies
60 months ago
BAD SERVICE FROM BARONS BELLVILLE
I am HIGHLY disgusted by the service I received from Barons Bellville today 18/05/2021. My 2013 vw polo went in for 180k major service and the Service Advisor Frank Lombard assisted me. Moments after my vehicle was booked in I received a call from Frank Lombard telling me that one of the technician broke a rubber seal on one of the coil-packs in an attempt of removing the spark plugs, Frank then told me that unfortunately my service plan does not cover that and I need to pay for the replacement part. I then asked of him why should I be held liable for a broken part and when I drop off my vehicle there was nothing wrong with it, I asked Frank if I could speak to the person in charge and he said his manager will give me a call. His manager then called me and told me I need to pay for the part as it is part of wear-and-tear, I again explained to him that the part was broken by one of their technicians so I don't see why I have to pay R1600 for replacement and he said he can give me a discount with an amount payable of R1400 and if they don't replace the part my vehicle will jerk. Frank called me after the vehicle was done serviced and it is ready for collection where I then have to pay the discounted amount of R1400 otherwise my vehicle won't be released, I then asked if I can see the Service Manager Craig Coetzee, Sales or Branch Manager or anyone who is in charge and I was told they are all in a meeting but I have to pay for the part before I leave. I immediately contacted their Head-Office and conveyed my query, the lady at the office who assisted me told me unfortunately there is nothing she can do but I will just have to pay the R1400 and she will send that branch a mail to escalate the matter. I am not the first person this has happened to as I know people that experienced the same service from Barons Bellville, so please people do not go there for any services. I don't know if it is a money making thing but their service is beyond disgusting and I do not recommend them to anyone.
0 replies
62 months ago
Amazing service
A big thanks to Mareike Steyn for the amazing service. I logged a claim and with no hassle my claim was assessed and paid out with less than 48hrs.
56 replies
67 months ago
DISSATISFIED
I am dissatisfaction in there service and company. When I applied for car insurance with Dotsure, I took out full comprehensive cover with excess buster which is supposed to cover my excess in an event of an incident, whether it be a portion only, if not the full excess fee. When I contacted their office to submit my claim, I was advised that it would not be approved because my claim of *X AMOUNT* exceeded my excess of *X AMOUNT* (which was supposed to be covered by the excess buster). I called the call centre and found out that because I did not know the third party, I get penalized by an additional *X AMOUNT* and also get penalized for only having drivers license for two year (I was never told that T’s and C’s apply when claiming if you’re not an old licensed driver). When the accident happened, I was inside a shop and my vehicle was parked inside a parking lot between 10h00 – 10h30. Again I say “Parked Vehicle” and I’m sure they are well aware of it as I have a tracking device installed as well. When I got to the vehicle, then only I noticed that it was knocked and what should I have done if the driver of the third party had driven off? I am highly disappointed in the service I am getting from this company because there seem to be hidden claws and things don’t seem to add up. A lady at one point told me that I should pay for my own repairs (at this stage I lost all hope because if I were to be a service provider, I won’t tell my clients to do their own thing). WHAT A WASTE OF TIME AND MONEY BECAUSE HAD I KNOWN THIS I WOULD NEVER HAD TAKEN OUT INSURANCE BY DOTSURE IN THE FIRST PLACE.
53 replies
69 months ago
Iwyze promotion scam
I recently did a online quote with iWyze and they couldn’t beat my current insurer, I then opt out and didn’t complete the quote. Minutes later one of their consultants contacted me regarding the quote I did and I told him that I am no longer interested as they did not beat my current insurer. I then asked what is the way forward regarding the (can’t beat my insurance R505 cash back promotion) and the gentleman hung up the phone. I did a similar quote with OUTsurance a while back and they never hesitated paying out.
53 replies
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1 Star
4 (66.66666666666667%)