Active since Aug 2020
Prem from Ema Perfumes Head office is a witch who cant handle customers. She is so rude and actually thinks shouting at customers is normal. Cant even be professional. Must be uneducated to carry on like that.
Loot should learn from Takealot and other online companies. Estimated delivery is very long, no communication from them before or on the day they should have delivered, no response to emails, no c.o.d option. It's like a dead company. I expected my delivery today but no SMS to confirm, no reply to my emails and I had to make payment first so now I'm worried that this company wont deliver. I'm not used to dealing with a dead company. Takealot and lots of other companies are a pleasure to deal with. I will never buy from this company again.
Provisionally approved and then sent in bank statements then declined. No reason. This is unfair and doesnt make sense. Why was it provisionally approved and then phonecall to verify details. This company is unfair. Either that or they pick and chose who to give accounts to
I applied for a sportscene account and received an SMS saying provisionally approved. I sent in bank statements but up to today no word. The number to contact them cannot get thru as it doesnt give the optional and emails dont help since they reply telling you that you will be contacted. I thought if an application is provisionally approved it wont take long for final approval. Is there staff at customer care or new accounts department? Doesnt look like or is it just laziness.
I ordered a few items and received the order in a few days. Items were as advertised, excellent quality. Email correspondence a pleasure. This is an amazing online company who strive to ensure customers satisfaction. Very very reliable. Will def order again.
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