EM
Enhle M
Active since Aug 2020
52
Reviews
0
Industries
Reviews
52 reviews6 months ago
Service suite service
I am very disappointed with the way my personal loan account closure request has been handled. I spoke to Firoze and Jeniffer from the Service Suite and was assured that my account would be closed and the debit order cancelled within 5 days. I was also asked to make a transfer to settle the account, which I did. However, nothing was done. This week I had to call again, only to be told that the funds were not allocated to close my account. What is the point of speaking to consultants if they reassure me but do not actually assist? This whole process has been frustrating, and even reaching a consultant through the app takes time. If i didn't call today i wasn't gonna be assisted still. Luckily, i spoke to someone who was able to see that the request wasn't sent through. And guess what? It will take another 5 days. Lovely!
53 replies
10 months ago
Third party claim not being processed
I am writing regarding a recent incident in which a third party was involved. The third party has submitted the required documents and two repair quotes as requested. However, despite his cooperation, he has not been assisted to date, and his vehicle remains unfixed. He is now being given inconsistent feedback, including claims that documents are missing, even though he has already submitted everything requested. It is extremely concerning and frustrating that the situation is not progressing and he is left to follow up on his own, without clear communication or resolution. This is putting pressure on me as the policyholder. I am covered for third party claims, and yet the claim is not being handled as expected. It’s beginning to look like I may have to pay out of pocket just to get the matter resolved, which defeats the purpose of having insurance. This delay is not only unfair to the third party but is also impacting me directly. I kindly request that his claim be given attention and way forward so i can also know.
53 replies
10 months ago
Third party claim not being processed
I am writing regarding a recent incident in which a third party was involved. The third party has submitted the required documents and two repair quotes as requested. However, despite his cooperation, he has not been assisted to date, and his vehicle remains unfixed. He is now being given inconsistent feedback, including claims that documents are missing, even though he has already submitted everything requested. It is extremely concerning and frustrating that the situation is not progressing and he is left to follow up on his own, without clear communication or resolution. This is putting pressure on me as the policyholder. I am covered for third party claims, and yet the claim is not being handled as expected. It’s beginning to look like I may have to pay out of pocket just to get the matter resolved, which defeats the purpose of having insurance. This delay is not only unfair to the third party but is also impacting me directly. I kindly request that his claim be given attention and way forward so i can also know.
53 replies
11 months ago
Claim experience.
The initial part of the claims process was smooth—authorization for the original claim was fast, which I appreciated. However, things became frustrating after I booked my car for repairs. Additional damages were found during the repair process, and the assessor who was supposed to authorize took far too long. I had to follow up repeatedly, and the lack of communication was disappointing. This delayed the entire repair process. Fortunately, Onnalenna Mokoboto handled my escalation and the additional repairs were finally authorized and my car was fixed. . Overall, the experience could have been much better with more proactive communication and faster turnaround times on approvals.
58 replies
11 months ago
Request for assistance
I never thought i'd be so disappointed. How difficult can it be to authorize additional damages that were found. Since the 6th till today. I am not receiving any clear feedback. I am not being assisted. My car remains stripped and repairs cannot commence until Miway approves. I was informed that the matter was escalated but till now i am still waiting for response. It's been a week now.so i really don't understand what the delay is. I have been patient enough since last week and mind do, im the one that has to call and ask for update. And im not getting any updates. Yesterday i was assured that it will be authorized but till now, its not. Why should there be an escalation, how difficult can it be. Clearly, we are not taken into consideration. Not only is the repair time being delayed but also my daily activities. I really don't expect my insurer to be part of the delay.
58 replies
13 months ago
Credit application experience
I had app**** for credit card at new market branch and i was assisted by Nomfundo. Unfortunately, i was given a run around. First visit she helped me with the application and then only to find out that she will need verification from my workplace. Had to come back following day and she promised to get verification during the day and i asked her to please let me know if she's not getting hold of them. So i went back again, only to find out she didn't get hold of them. She could have called me before visiting the branch again and recommend that i get a confirmation letter since she's not getting hold of them. So now i could not have gone back for the third time for the same thing. Luckily, i did it online the app and today morning, Jozay Mokhera from witbank branch assisted me throughout, requsted the letter and within a short time. I received feedback and i was able to open the credit card. Thank you Jozay for your assistance and efforts! If i knew, i would have app**** through the app from the start.
53 replies
13 months ago
Deposit refund!!
I've heard the stories of Ithemba making it difficult to get your deserved deposit. As soon as you move out.. getting your deposit is a nightmare at ONYX. I just received my final billing charges and there are areas in utilities: which areas are you talking about? Last month i had a statement of R157 and i settled the amount. So where are these arrears coming from? I have NEVER missed any payments so i dont understand: had always paid in full. When they were doing inspection i was told about the painting, fumigation and final water charges. Now which arrears were included? From R3369 to R1984? How. Total *******!! Your initial deposit was R3369.00 Maintenance R560 Final water R163,19 Fumigation R75 your refund is of R1984.02. Reply from Angel Nyoni. Does the above calculation make sense? Please can someone get back to me. Mina i will get my deposit because i know for a fact i was never in arrears. March utilities how? Cause i moved out end of February.
53 replies
14 months ago
****!
What a ****. I just woke up to a debit order of R95, luckily i managed to dispute and stop future orders. Who gave you permission to access my account. I have never interacted with the company.
0 replies
25 months ago
****!
I am so ****ed right now. Paid 600 for personalised mugs and i have not received them. Sadly i read the reviews after purchasing. I suspect i am also a victim of this ****. Phone number isn't going through, WhatsApp no response. No physical address.
0 replies
25 months ago
****!
****!! I am so ****ed right now. Paid 600 for personalised mugs and i have not received them. Sadly i read the reviews after purchasing. I suspect i am also a victim of this ****. Phone number isn't going through, WhatsApp no response. No physical address.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
2 (3.8461538461538463%)
3 Star
0 (0%)
2 Star
4 (7.6923076923076925%)
1 Star
46 (88.46153846153847%)