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Jaco S

Active since Aug 2020

6

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0

Industries

Reviews

6 reviews

BNETA International (Pty) Ltd

6 months ago

BNET / George = Top notch customer care

This is now the second time I have delt with George from BNET. What an amazing guy. He takes customer care and after sales to a different level. I had a problem with one of my dog feeders and send him a mail. He responded the same day. Did the analysis and send me a power supply at no cost. What a company and what a guy!!! Thank you so much BNET and George>

0 replies

BNETA International (Pty) Ltd

9 months ago

Excellent Service

I had the best customer experience of my life, dealing with BNeta South Africa. I bought 2 Dog feeders through OneDayOnly Jan 2023. The one feeder gave me issues a year or so back and they fixed it, NO COST. Then the other one started packing up. I logged a call and George Meyer contacted me. What a guy. They came and fetch from home, fixed it, and delivered it yesterday. George even send me documentation and videos on how to connect it to wifi again. Why can we not have more guys like George? Excellent service guys

0 replies

15 months ago

Pluxnet Poor service

All started good with Pluxnet Fibre. Now suddenly we experience disconnection at least once a day. When I log the fault, the standard answer is to reboot the router. After three weeks I was told there was an automatic restart setup somewhere. Yippeeee, problem solved.... NOT!!!!! Now the connection lost is happening more frequently. Nobody at Pluxnet seems how to resolve the issue. Does anyone else also experience this issue?

1 reply

18 months ago

WebAfrica - No1 in poor customer service - *********

I have been with Webafrica for a long time. Then during 2024 I had so many issues with constant slow speed and disconnecting. I kept contacting them via the WhatsApp platform. Every time they assured me that the issue was resolved. Then when I got irritated and asked them for refund for all the downtime, they said there were no tickets logged. I went to the website to try and log tickets, but you cannot log a ticket. This is a very clever way to not keep any reference with regards to issues. You only have your WhatsApp messages, which I send them, and they still denied it. I was forced to cancel my service with them in December. I then paid December and January 2025. Now they still want to charge me R999 for canceling after such poor service. How do I resolve this. It is not about the R999, it is a principle.

0 replies

18 months ago

Batsetsana you are a rock star

I have cancelled my Internet with Webafrica due to poor service. I disconnected so many times and they just did not want to resolve my issue. I signed up with Pluxnet. It is Saturday and there was no detail on the system, and the order which I placed long time back, was not active yet. Basetsana started to assist and got my line active and internet up. She pestered a lot of people and got me online. Thank you so much Batsetsana.

1 reply

73 months ago

Cancelled my services and awaiting refund

I have been trying to acknowledgement that they received my cancellation with them. Firstly you cannot phone them. Then the same guy ask me the same question 3 times, if my issue has been resolved. I give the same answer. It is like they do not even read their mail. Not even Telkom is this BAD

0 replies

Review Distribution

5 Star

3 (50%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

3 (50%)

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