TZ
Tanya Z
Active since Aug 2020
6
Reviews
0
Industries
Reviews
6 reviews14 months ago
MOST AWFUL SERVICE EVER!!!
#RCO6002644RK1QGC [#RCO600299] [4RKD70Q] On 4 December I was contacted and offered "Home Wi-Fi 100Mbps up and 100Mbps down" for R499. It was not explained to me that it is a data contract only. We have fibre so I canceled the contract within the 14 working day policy. Only to realize that the contract was duplicated. R998 was added to my Vodacom bill (R499 x 2). Money was also deducted from my bank account for "line rental". I canceled the contract, and I did not activate the router so how can I be charged for "line rental"? My Vodacom account was R6972.19 at the end of January. I have spent hours on the phone, email after email, and nothing has been done. This is unacceptable and outrageous!!! I have no choice but to share my nightmare on every media platform I have access to. This is *****ing!!!
0 replies
29 months ago
Appalling service from Defy national service centre and Defy Midrand
The worst service ever!!! The outside glass of our oven shattered. I need to get a quote on fixing it for our insurance. I was told that I need to contact Defy directly. It took me about 6 phone calls between the Defy service centre and Defy Midrand. I was shoved from pillar to post. Eventually after about 4 hours- I AM NOT KIDDING- I spoke to a lady who actually assisted me. I was given a “job number” and told to wait for a call from a technician. It is 4 days later and NOTHING!!! I am afraid it looks like I might have to wait till January as I am pretty sure most suppliers and service providers will be closing on the 14th December..??!!
0 replies
35 months ago
Benodig
I ordered an expensive makeup bag a month ago. I have not received it yet. The contact number does not exist and no replies to my emails. I see there ate multiple people asking the same questions than I on their Facebook page. I suspect it is a *****ulent company and Facebook page. I am afraid it looks like we have been ****med. 😡😡😡😡
0 replies
42 months ago
Non-delivery of blower - delivery date changed from one month to the next. Why?
We ordered a blower on 15 October. It was scheduled to be delivered on 30 October. It was never delivered. When we tracked our order the status is "cancelled". NO communication from their side whatever!!?? Now I see it is scheduled to be delivered on 30 November. WHATTT? WHY??? I am starting to think we are never going to get it. Absolutely unacceptable!!!!!
0 replies
68 months ago
DirectAxis - non-existent claim department service
I was retrenched on 8 May 2020. I have VAP Premium Group Life cover which covers my personal loan installment for 6 months at DirectAxis in case of retrenchment. I received a letter from IUA on 19 June confirming that they will be taking over my installments for 6 months - until end November 2020. I informed DirectAxis who continued to deduct the installment from my bank account. I have been calling them every single month to get them to refund me. This morning I held on for 17 minutes for their "customer care" to transfer me to the "claims" department. I am fed up. I took out this Premium Group Life cover for a reason. And it doesn't come cheap - R455 every month which they have continued to deduct as well. IUA emailed me the POP for payments made to DirectAxis from June 2020 - September 2020. SO, they are receiving payment from myself and my insurance company. That is irregular and should be investigated. I honestly have no other choice but to use all available channels necessary to get them to REIMBURSE me and to STOP DEDUCTING the installments from my bank account. IS THERE ANYONE THAT CAN PLEASE HELP ME???
53 replies
69 months ago
Kwikot's questionable sub-contractor - SYMS Plumbling
Our geyser burst on 21 July. We informed the insurance company. An assessor came out on the morning of 22 July who informed us that they geyser that was replaced by Kwikot two years ago, is still under warranty and it is thus not an Insurance claim. Kwikot sent out one of their sub-contractors - SYMS Plumbing who arrived at our home just after 3pm on 22 July. My laptop is always on the kitchen counter which is where I work from as my husband uses the study. I never move my laptop as this is where I work from every day. I had a Seagate 1TB external hard drive plugged into my laptop. I saved my last document at 14:22 on 22 July. The next day 23 July, I wanted to open a document on my external hard drive. It was no longer plugged into my laptop. I was frantic as it contained documentation dating back to 2011, including copies of our IDs, bank statements, all my backed-up emails, everything that I had been working on, our family pictures since 2011, etc. At first I looked everywhere but I KNEW it was still plugged in as the last document I worked on was saved at 14:22 and SYMS Plumbing arrived just after 15:00. I NEVER remove my external hard drive. The reason I KNOW that I did not "misplace" it is because I am one of "those" people who NEVER removes an external hard drive or a USB from my laptop without following the correct steps. You "eject" it from your laptop and a message will pop up "Safe To Remove Hardware. I made that mistake before and the USB was corrupted and I lost almost everything on it. The ONLY other people that had unsupervised access to my laptop and hard drive were these two individuals from SYMS Plumbing. I first called one of the senior employees (I since learned that he is the owner) to report the matter. In my opinion, he hesitated before denying that he knew anything about it. I was so desperate that I asked my husband to contact him again the next morning to convince him that we would not take this any further if the device is returned to us. I would have paid to have it returned. We don't care about the cost of the device, it is all our information on the device. I then contacted Johann Coetzee (Inland Manager) at Kwikot to report that my external hard drive went missing and that the only two individuals who had unsupervised access to it, was the two employees from SYMS Plumbing. He was very abrupt and suggested I search for it as I might have "misplaced it". He told me that it is a very serious accusation and that I need to open a case at the SAPS which I did. I sent two emails to the insurance company and I copied Johann Coetzee on both. The second email included the case number. He did not bother to reply. It is very simple - all he SHOULD have done was to launch an internal investigation. They could have taken the two individuals' laptops and simply looked at the "history" to find out whether files or folders on my external hard drive were accessed. Instead he apparently spoke to them and was satisfied when both denied taking it. No polygraph test - nothing. I searched for SYMS Plumbing and they don't even have a website. They have a Facebook page with very little information or activity. The owner has a Facebook page (where it states he is the owner of SYMS Plumbing), Twitter and Instagram profile. I find that very concerning. I escalated that matter to the Insurance Company who assured me that they have already started an internal process in terms of re-assessing the sub-contractors that they use. Kwikot use sub-contractors like SYMS Plumbing who I now know is a small company owned by one of the men that was at our house that day. The public need to be very careful which service providers they allow into their homes so this does not happen to anybody else. We are extremely disappointed in Kwikot who didn't bother to respond to emails or had the decency to contact us. I know our external hard drive will never be returned but at least we have a case number for possible identity fraud in future.
53 replies
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