Oatile M's Profile | Hellopeter

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Oatile M

Active since Aug 2020

38

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0

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Reviews

38 reviews

4 months ago

Ignatia Zwane VW East Rand

I'd like to express my gratitude to Ignatia Zwane for her outstanding service at VW East Rand. She provided excellent customer service, kept me updated throughout the day, and truly understood my needs. She's a professional and a valuable asset to VW East Rand 😊.

0 replies

Budget Insurance

4 months ago

***

I lodged a claim with Budget Insurance for ****** tyres. During the sales call, this specific cover was not clearly explained to me. The sales representative was selling two different covers at the same time, which caused confusion about which policy I was actually signing up for. I repeatedly asked the representative to clarify, as the call was unclear. At 09:51 of the call, the agent rushed through the script, which resulted in important information not being clearly explained. Because of this, I did not fully understand the terms of the cover I was taking out. I later received a call from Keamogetswe Malebye, to whom I explained that the initial sales call was rushed and unclear. I also advised her that I never received the policy documents outlining the terms and conditions of the insurance. I am currently without tyres and rims, yet I have an active insurance policy that is refusing to assist me in getting my vehicle back on the road. This is unacceptable. I clearly stated that if no assistance is going to be provided, then I require a full refund of the premiums paid, as the cover was taken out under unclear and misleading circumstances. I cannot continue with this kind of service.

1 reply

FNB (First National Bank)

5 months ago

FNB scratch and dent

To Whom It May Concern, I am writing to lodge a formal complaint regarding the disgraceful handling of my scratch and dent claim filed with FNB Engine Room on the 6th of March. I submitted all required pictures and my claim was approved. Despite this, I was referred to a repair shop in Germiston for assessment a location that is completely impractical since I live in Boksburg. The Germiston shop does not operate over weekends, and I work Monday to Friday from 08:00 to 17:00, making it impossible for me to attend. I contacted Motor Vantage and clearly requested referral to a repair shop in Boksburg. They assured me they would confirm, but instead I received a call later informing me that my claim was rejected without any valid reason. This behavior is disrespectful, unprofessional, and unacceptable. I demand that this matter be investigated immediately. Furthermore, I insist that Motor Vantage pay me R6,000 for the scratches so that I can use my own service provider. The way this claim has been handled is a complete inconvenience and reflects extremely poor service. I expect urgent feedback and resolution. Sincerely, Oatile Molale

2 replies

5 months ago

Misleading

On the 19th of December 2025, I purchased a pair of shoes from G-Star RAW East Rand Mall for R2689. In the same transaction, I also paid R410 towards my monthly account. I made it absolutely clear to the cashier at the till that I was buying the shoes cash and paying the account separately. The shoes turned out to be poor quality and started tearing apart far too soon — completely unacceptable for a brand like G-Star RAW. When I returned to the store today to request a refund for these defective shoes, I was told that the purchase was put through on my account, which was not the agreement at the time of purchase. I keep my account updated every single month without fail, and yet the store refused to refund me in cash for these low-quality shoes. This is not only frustrating but also feels like I’ve been misled and treated unfairly. I demand my refund in cash, as agreed, and I expect TFG to take responsibility for selling me a defective product and for mishandling the transaction.

0 replies

6 months ago

Still waiting on my battery

It’s been 3 -7 days in fact it’s been 3 months to be precise without any resolution on the matter, then im getting my battery replaced what the hell is going on.😡🤬🤬🤬🤬🤬🤬🤬

1 reply

6 months ago

Battery

Good day This complaint has not been resolved to date, I'm instead being treated by the services provider and being direspected as I refused to do an exchange with the I specificaly stated that the to the service provider to buy the battery and Ill collected instead he continues to disrepect me, If this matter is not resolve by today, I will escalate this to the insurance Oumda for resolution. On the 22nd of December I requested a battery assist , dial direct sent a vendor to came with broken jumper cables and the vendor look very suspicious and was not professional at all , instead of coming with a battery booster , my car was jumped started with broken jumper cables , since then my car’s battery is been giving issue my vehicle is still new and never gave me battery problems , after being jumped with broken cables my battery gives me problems. Dial direct needs to replace or fix my battery. On the 22nd of December I requested a battery assist , dial direct sent a vendor to came with broken jumper cables and the vendor look very suspicious and was not professional at all , instead of coming with a battery booster , my car was jumped started with broken jumper cables , since then my car’s battery is been giving issue my vehicle is still new and never gave me battery problems , after being jumped with broken cables my battery gives me problems. Dial direct needs to replace or fix my battery.

3 replies

FNB (First National Bank)

6 months ago

Personal Loan ***

Personal Loan ***- for July 12 -2025- for six month is areas however was ending in January 2026- 24 which is 6 months and was paid on the 24 th of January however its requesting for a payment of 98.28 which is not the first time I'm experiencing this issue, cause this matter be resolve and the account updated cause the loan was only for 6 months.

1 reply

7 months ago

Very bad serve

On the 22nd of December I requested a battery assist , dial direct sent a vendor to came with broken jumper cables and the vendor look very suspicious and was not professional at all , instead of coming with a battery booster , my car was jumped started with broken jumper cables , since then my car’s battery is been giving issue my vehicle is still new and never gave me battery problems , after being jumped with broken cables my battery gives me problems. Dial direct needs to replace or fix my battery.

2 replies

FNB (First National Bank)

10 months ago

FNB LOANS COLLECTIONS

I am deeply disappointed with how my issue has been handled. It appears your sales consultants are not adequately trained. I have been calling for two consecutive days, and no one has provided a clear answer. I was informed that I need to accept a debit order mandate for the loan I obtained from you. I specifically requested written confirmation via email explaining why a new mandate is required, as I was told the previous one expired. This confirmation was never sent. Furthermore, I refuse to accept a mandate I have no knowledge of. This feels *****ulent, as there is no valid basis for a mandate expiring during the term of a loan taken in February.

1 reply

Virgin Active South Africa

12 months ago

Virgin active K90

Good morning Penny, I trust you are well. I am writing to formally request the immediate cancellation of my membership. I was informed that the monthly fee would be R399; however, I was unexpectedly debited R1,000—an amount that was never disclosed or agreed upon. This discrepancy is deeply concerning and constitutes a breach of trust and contract. I do not accept liability for charges that were not transparently communicated. If this matter is not resolved promptly, I will be compelled to escalate it to the relevant consumer protection authorities, including the Customer Ombudsman, on the grounds of misleading advertising. I appreciate your urgent attention to this matter and request written confirmation of the cancellation. Kind regards, Oatile Molale

0 replies

Review Distribution

5 Star

7 (18.4%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

31 (81.6%)

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