SM
Sabelo M
Active since Aug 2020
13
Reviews
0
Industries
Reviews
13 reviews5 months ago
Disconnected email unnecessarily
Unprovoked, 1-grid disconnected our email. They don't even follow up on a call logged to see if the issue was resolved.
53 replies
16 months ago
Kind and professional
We missed a flight and had to drive to Durban instead. Sheldon checked on us and helped us to get our rental car upon arrival. He was really kind.
56 replies
20 months ago
Connected but internet far below contract levels
Network is abysmal. Maybe the bill should be linked to actual download/ upload speeds. We’d save a lot of money for sure.
212 replies
23 months ago
Rain doesn’t sort out the device
The device is no longer performing and Rain won’t send a Technician out. Calls 21241918, and 21361122. I also notice from Hellopeter customer reviews that Rain uses agents in South Africa to sign you up but uses agents in India to hear your complaints- that way you’ll phone many times for your issue to be resolved.
106 replies
34 months ago
Being charged for an additional battery that was never delivered
I ordered an additional battery, duly paid the deposit and proceeded to follow up on when it would be installed. All my follow ups have been ignored, with no response provided. Now I am being billed for the battery - money is being deducted via debit order for an additional battery that was never delivered.
53 replies
45 months ago
Once problems start they don’t get resolved
Service started well and is deteriorating with every month that passes. Now the Rain tower is down and not back online for days.
268 replies
48 months ago
Resetting in the rain.
We got a new device installed (receiver, mounted outside) and it worked well for one week. Since then we have to reset everyday, sometimes three times in one day, freezing in the cold and even getting wet when it’s raining.
268 replies
48 months ago
No internet since rain dried up.
The Rain tower is faulty for two days now and not being resolved. We call and wait for almost 20 minutes, for someone at Rain to eventually feel like answering the phone - all the while we are paying the cost of holding for that long.
1554 replies
49 months ago
Shrewd bullies.
The touchdown guys are bullying us. They want full monthly levies in full right now for a unit that we’re scheduled to use in December for us to be able to use a different unit now in April. This despite us paying monthly for levies and being prepared to pay for the April unit now. They know that we cannot sell the fractional titles (nobody wants them on the market) and they’ll just save on the cost of servicing the unit while we’ll pay the full levy anyway by year end. Shrewd and leaves a sour taste in customers mouth.
74 replies
51 months ago
Just rain, no internet
Internet connection keeps dropping off. My meetings are interrupted constantly. It’s been a week now. Tech help says Rain know about it. Why is the problem not being resolved then?
371 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (92.3076923076923%)