TJ
Tamsyn J
Active since Aug 2020
13
Reviews
0
Industries
Reviews
13 reviews23 months ago
Worst experience ever!
I purchased name badges for my institution and paid over R800. I was given the runaround for a month before they finally arrived. I was not shown any draft of the product, when the product arrived today, there so many corrections and they refuse to take my calls again. This is so frustrating!
0 replies
35 months ago
Poor customer service
I am not happy with the recent encounter with your operations staff. I returned a few things on my Checkers 60 app last week. A day later my access got restricted without any communication. I called in only for a call center agent to tell me the call center is not privy to what happens in the operations department, and I will be contacted soon. A day later Simnikiwe Ntisa emails we deliberate via email; I send pictures and I had to justify why I don't use defunked (shop soiled) products. In her own words, " Please advise why was the can dented on the side and not on the seal or bent to cause damage/effect to the item, and the hole on the nappy packaging is not in any way affecting the nappies?" This is in regard to dented canned baby milk and nappies which had a hole in the packaging. I had to explain why I don't like to use such products. 5 days go by I email her to ask is there any feedback, she replies to say my access has been granted again, but future returns have to be instore because statistically my returns are higher than any other customer receiving deliveries from that same store. What a bunch of BS!!!!!!!!!!!!! 1. The communication is pathetic. - I have to call after you regarding my access to the app - I called to report the driver being nearly an hour late (your people didn't even know where he was just that he was in the area) - I have to email you to follow up on an investigation you are doing. 2. Are you seriously telling me I should not have had an issue with the broken packaging and dents on the goods I received? 3. Statistically I have spent more money at Checkers than the minor returns I have made on this app. So please if you want to check stats do it properly. Check my checkers card number so that you can see how much money I spend, but now over a few rands (to no fault of my own) I can't return anything on the app anymore. 4. Customer service you do not understand the meaning of it I am beyond Disappointed!!!!
0 replies
42 months ago
Andiswa September you need to apologize!
My grandmother, who has dementia was sent to this facility for her rehab and recovery after an operation. Upon her release, our family found a bed sore on her heel, kept covered by a bandage that has deteriorated so bad the skin had turned black. Our family doctor confirmed these findings which I emailed to them, but they have yet to respond to me. Instead, they send us another bill. This proves how out of touch they are. The attitude of the management running this facility stinks. Andiswa September you put the phone down in my ear today without any sincerity for the bad care my grandmother received. I will be on social media every day if that is what it takes to get an apology from you. This is their website https://nurturehealth.net/newlands/#contact People go check up on your loved ones they don't care at this place!!
0 replies
47 months ago
AWESOME SERVICE, HAPPY CUSTOMER!
Hi, Loyiso and Pablo ( I'm sorry for getting that wrong, you delivered my 5G sim) Rain overall I have had a great BB experience with you guys. I ordered my 5G sim yesterday and boom today here it is. From setting up to delivery and even support you guys have always given me great service. I just wanted to acknowledge these two guys for their assistance today it was AMAZING! Thank you Tamsyn Jordaan
134 replies
50 months ago
The best by far!
Fresh & Delicious food!! Friendly and polite service every time, Thank you, Robin, Lesley and Jeremy we look forward to dining at Lime Tree Cafe every time. Continue doing what you do, it is refreshing to find great food and great service.
0 replies
50 months ago
Poor service, Poor apology
Wed, Feb 23, 12:12 PM to Bihari, Dear Megan Thank you for your email. Sadly we will not go forward with our provisional booking. This is mainly due to the fact that the 75% deposit was not disclosed. Also, you were on speakerphone when my sister, Jodie, discussed things with you and I did not hear anything about a 75% deposit. Then later in our email correspondence, you claimed to have mentioned this. You know many restaurants we made inquiries with are able to accommodate our request where every guest pays for themselves, none of which needed an 8k deposit. The thing is, had we paid the 8k and all our guests paid for themselves on the day then what? Do we get refunded? The process by which things are done is not disclosed in a way to make any patron comfortable / trust you. Like even in your email correspondence with me, the email etiquette is just not what you expect from a restaurant whose review status is 4.3 stars on Google. There is no, "I apologise if this is something I have failed to mention, however, our policy is XYZ" You claim that the deposit is needed to ensure grocery orders when online there are reviews of customers whose food/ dessert is still frozen when it was served. I question if you are really using fresh ingredients each time or recycling here and there? In any event, it doesn't sit well with me after the 75% deposit was not disclosed and then still made to look as if my sister and I are crazy because " you did mention it" ( at this point it was more about the principle of the matter than the money) This restaurant has lost out on 15k+ this weekend because of poor customer service delivery on a provisional booking. I work in the sales industry, and to be honest, had I had a customer who was willing to bring 35 people each paying R290 excluding drinks and add on's. I would have gone out of my way to secure that booking. Just coming out of Covid, business like this, is something any restaurant would jump for, and if not then they are naive. Because it's not only about the money. It's about marketing, people talk about their experiences. Many people who were included on our guestlist are statesmen, doctors, managing directors of top construction companies. People with influence, where they dine, the next person wants to know. However, your correspondence has left me feeling like we are just not good enough for your restaurant. All the best to you, & Bihari, however, we will be taking our R15k dinner party elsewhere. Bihari Newlands <newlands@bihari.co.za> Wed, Feb 23, 12:28 PM (5 days ago) to me, jodie Dear Tamsyn and Jodie, Sorry about the misunderstanding and the disappointment I have caused you. Thank you for your response and letting me know that you are cancelling. Keep well. Kind Regards,
0 replies
54 months ago
Food fell from paper bag
Very Disappointed with the meal today. The cooldrink had zero gas and the paper bag is made of such poor material my food fell out of the bag while walking back to my office. MacDonald's Claremont spoiled my lunch!!!!! R150 laying in Claremont main road.
0 replies
61 months ago
KAK service!
The Fibre service at my residence has been shut down 3/4 times a week. Agents assisting yet no follow up, no call back. Just a bunch of excuses and blame put on Vumatel / Vuma reach. Tshego - you have been emailed and supposed to be the person handling the case from Tshepo ( Vumatel) yet no response from you to date. Ayanda - spoke to you yesterday. Tickets get logged. Emails sent to Vumareach / no follow up / still problem not solved. Tobela - spoke to you yesterday. Same issue as above. Amande - huge attitude problem. Says to me if I want to cancel then I should go to customer zone account and cancel my service. Obviously you think my money is not good enough. Also tells me I will continue to have the same issue if I go to another provider. Like ***! The follow up communication from Afrihost to its clientele is pathetic. I AM THE CUSTOMER! I SHOULD NOT BE RUNNING AFTER A SERVICE PROVIDER FOR A SOLUTION TO THE PROBLEM. Afrihost you and Vumareach/ Vumatel need to have better structures in place and clear service procedures so customers don't have to run around.
0 replies
61 months ago
KAK service!
The Fibre infrastructure at my residence keeps shutting off 3/4 times a week. The problem has been reported. Yet no solution. This has affected my work and income, & yet I am being charged for a full month of Fibre usage when the internet has been shut down for half the month. Tshepo - you have yet to follow up with this issue Tshego (vumareach & afrihost) you have yet to resolve this issue
53 replies
62 months ago
POOR customer service!! Service level agreements not upheld.
I have a billing query, where I was asked to share confidential information. Due to Rain being my service provider for several months I gave them my information in good faith. This was done so that the investigation into my query could be completed. However, it has been 5 days since I have heard anything from them - 5 days!!! Rain service level agreements are 48 hours! f you don't have an answer you get back to your customer and apologize for the wait. Why am I as a customer having to coach you on customer service ethics. I emailed again this morning requesting feedback and to speak to a manager, no response, and it's more than 6 hours.
53 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (84.61538461538461%)