EL
Eugene L
Active since Sep 2020
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
bad service
Was looking for a vehicle to finance... cant complain about the service as there was none. Had to keep on following up, always busy, not getting back. really disappointed to be honest.
0 replies
3 months ago
Friendly welcome, open and transparent
Friendly welcome, open and transparent. On time and communication was always on point
56 replies
5 months ago
Pathethic customer support from STD Bank
Not sure there are enough words to describe the frustration and inability to be able to get a hold of anyone for a claim. Firstly, I did not provide proof of insurance in time, so STD bank decided to impose STD BANK MOTOR ASSIST COVER 1 for R1273.96, no proof of cover sent, no policy schedule sent, even when I managed to once get a hold of some. so no surprise when I had my first claim, I had spend over n Hour, having to phone more than 6 numbers, been transferred to more 10 people consisting hearing its the wrong department... However, everyone profusely apologizes for the inconvenience cause, as that automatically makes this process a lot less painful and so much more less frustrating that your own staff dont even know how to support customers... I saw there are more complaints about the same issue, yet, clearly nothing has been done....
355 replies
38 months ago
Scam Alert - Juan Duane Peter Venter and his associates.
Juan Duane Peter Venter, Know as Jay Venter, has succesfully managed toscammed me too. I have since mangaged to get more and more proof from other people that he owes money to with empty promises and no delivering of any good nor refunds or full refunds. He keeps on changing the company names. I know of 3 from the little bit of investigation that I have done. 1. SA Poultry Farmers and Suppliers Association 2. 031 Poultry 3, Kwa Inkukhu Holdings There is also a huge scam alert out lead by SA Investigations and Security. His current focus is the poultry industry. He is wanted by people accross SA, so far from Jhb to south coast from what little i have gathered to far. I currently hold all the evidence to be verified, along with myself that he has not refunded 100%. Still has not!
0 replies
57 months ago
Worst possible service and after service
Dent on the Roof: Please refer to the pictures attached. This vehicle did not have any damage to the roof and therefore we will be unable to assist in this matter. You have also signed our delivery inspection document, stating that all is in order with the vehicle (please refer to the attached) SO BY JUST DOING A BIT OF EFFORT AND ZOOMING IN ON THE PICTURE OF THE ROOF THAT YOU SENT ME, YOU CAN SEE AS CLEAR AS DAYLIGHT THAT THERE IS A DENT, YOU ARE NOW SAYING THAT EVERY CUSTOMER TAKING DELIVER JUMPS ON THE ROOF TO CHECK FOR DENTS? SECONDLY, YOU ARE NOW TRYING TO SHIFT THE BLAME TO ME NOW THAT I SIGNED THE INSPECTION SHEET EVEN THOUGH I TOOK YOUR SALES PERSON AND YOUR COMPANIES INTEGRITY THAT YOU ARE DOING THE RIGHT THING BY DISCLOSING THESE FAULTS!!! THE SAME GOES FOR YOUR FALSE PICTURES IF OTHER CARS INTERRIOR TO MAKE THE DEAL LOOK GREAT JUST TO SAY SORRY IT WAS A WRONG PICTURE OF A MERCEDES??? TRYING TO PROTECT YOUR SALESMAN AND YOUR COMPANY NAME BY THROWING AWAY YOUR INTEGRITY DOES NOT MAKE IT RIGHT! YOU KNOW YOU MADE THAT MISTAKE, INTENTIONALLY OR NOT - DO THE RIGHT THING! Tonneau Cover Bracket: I am willing to assist in the replacement of the bracket only. Please supply me with a reasonable quotation. This is a gesture of goodwill. NOTED - AGAIN, SOMETHING THAT SHOULD HAVE BEEN DONE PRIOR TO BEING DELIVERED OR SOMETHING THAT WAS INTENTIONALLY NOT DISCLOSED?! Service History: Please see below a screen shot from Nissan and find attached the invoice for the last service done by our dealer at Kwikfit Randburg . The vehicle was last serviced at 52 000 km + - on the 8th of December 2020 I CAN NOT SEE A CLEAR PICTURE, THIS DOES NOT TAKE IT AWAY FROM THE FACT THAT YOU HAVE MISS LEAD ME AS A CUSTOMER IN SAYING ITS HAS A FULL SERVICE HISTORY WITH THE AGENTS. CLEARLY ITS NOT. IT WAS MEANT TO HAVE A SERVICE ON 45000 OR AS CLOSE TO - NOT 7000KMS LATER! HOW DO I NOW HAVE CONFIDENCE IN THE ENGINE AFTER THIS IS ONLY DISCLOSED TO ME NOW? DO YOU THINK, BY JUST MENTIONING THE ABOVE TO ANY CUSTOMER THAT THEY WILL WILLINGLY BY THIS CAR??? Service Book: Ordered and will be delivered to you NOTED. WILL IT HAVE STAMPED SERVICES? R450 Refund on COR: Please send me the invoice and your banking details, We will then process the refund THIS WAS DONE BACK THEN AND SENT TO SAM ALONG WITH MY BANKING DETAILS. PROOF OF MY BANKING DETAILS WAS RESENT AGAIN (03/08/2021) TO SAM Spare Tyre Missing: Unfortunately we cannot take responsibility for this as you have sign our delivery inspection document stating that all is in order. The spare wheel as discussed, could have been stolen from your vehicle after you took deliver NOTED - HOWEVER, SAMS REPUTATION MAKES THIS LESS LIKELY THAT ITS STOLEN AND PERHAPS STANDARD PRACTICE TO WILLINGLY DENY AND LIE. Diff Lock Warning Light: Please take the vehicle to Nissan and get them to send us a report, we can then evaluate what the way forward would be. NOTED - ANOTHER 200KMS (AFTER 360KMS AND MY TIME ALREADY SPENT) OUT OF MY POCKET FOR SOMETHING THAT SHOULD HAVE BEEN DEALT WITH PRIOR TO RELEASING THE CAR AND BLINDSIDING ME BY ASSURING ME ALL THE POINT TESTS WERE DONE AND THE 4X4 WAS TESTED. ALSO NOTE - THIS IS NOT A DIRECT ATTACK, THIS IS THE CURRENT REALITY OF WHAT IS HAPPENING AT YOUR BRANCH. THIS IS HOW I FEEL. THAT I HAVE BEEN RIPPED OFF. MISGUIDED PURPOSELY. OVER PROMISED AND UNDER DELIVERED. NO INTERGRITY WHATSOVER OR CONSIDERATION OF THE TIME AND EFFORT I HAVE TO ENDURE AFTERWARDS TO FOLLOW UP, TRY AND FIX, AND NOW AGAIN HAVE TO!! I TRIED TO UNDERSTAND WHEN I WAS TOLD HE IS BATTLING, HIS WIFE LOST HER JOB. I WAS TRYING TO UNDERSTAND THAT APPARENTLY THE PREVIOUS OWNER WAS GOING TO BRING THE SECOND KEY (NEVERMIND THAT I HAD TO FOLLOW UP FOR WEEKS, NOT HIM GETTING BACK TO ME). I TRIED TO UNDERSTAND WHEN I WAS TOLD THAT HE FORGOT TO GET THE SERVICE BOOK FROM THE PREVIOUS OWNER, AND WILL SEND IT WITH THE CONTRACT.... NOW YOU NEED TO UNDERSTAND - HE DROVE ALL THE WAY KNOWING THAT WERE ALL LIES, THERE NEVER WAS A SERVICE BOOK, THERE NEVER WAS A 2ND KEY, WHO KNOWS ABOUT THE SPARE WHEEL, HE KNEW THERE WAS NO FULL SERVICE HISTORY, HENCE AVOIDING THE SERVICE BOOK HISTORY. I HAVE BEEN LIED TO FROM THE START AND NOW I HAVE TO PROVE EVERYTHING! Have an awesome long weekend! Eugene
0 replies
68 months ago
MTN - What a **** show and still going
What a shameless act of customer service. Sad excuse for **** poor performance from their " Service champions - lmfao" to the top. Almost a year now, after taking a R299 data deal, they are charging me R720pm. I then have to send them proof of my contract (in lockdown - shops are closed) Charge me CLI on a DATA contract. Cut my line for 2 months and still charging me I have sent them proof of my payments, as they apparently cant find it. Paid R160 at standard bank in order to send the proof. I have enough reference numbers to fill a telephone directory. I have all the emails / corrospondance. We are on the 18th September and now they are asking for my contract again to prove that I have taken this special. I have been with MTN for almost 20 years, I have done my part My list goes on people..... i am done! I will go where ever I possibly can to recommend other companies. Any assistance from anyone at this point will help.
0 replies
68 months ago
MTN - non existent customer care and service.
Please please please.... I need contact information to escalate my migrain to the people at the top. Renewed a data contract last year. R299 promo. They decided to charge me from November 2019 the full price of over R700. Enquired, Enquired and Enquired. The store said it’s “resolved”. Here we are 1 September and nothing changed. I have a directory full of reference numbers, email addresses and people in the chain. No help! If I cancel they apparently will charge me for canceling the contract. This is just the start people.
0 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)