AN
Angelique N
Active since Sep 2020
7
Reviews
0
Industries
Reviews
7 reviews24 months ago
Appalling Service - Eagle Express Failed to Deliver
I had an absolutely abysmal experience with Eagle Express. They were entrusted with delivering a critical shipment essential for an important tender that closed on Friday. However, despite their assurances, the materials never arrived on time. This failure has caused significant professional repercussions, including our inability to participate in the tender and resulting in substantial losses. Eagle Express's inability to deliver as promised reflects a complete disregard for customer needs and a lack of professionalism. Their negligence has not only caused inconvenience but has also damaged our reputation and credibility. I strongly advise against using Eagle Express for any important deliveries. Their failure to fulfill their commitments has demonstrated a severe lack of reliability and competence. Save yourself the frustration and avoid Eagle Express at all costs. This experience has been nothing short of a disaster. I hope this review serves as a warning to others considering Eagle Express's services.
0 replies
30 months ago
Exceptional Service from RAIN
I've had the pleasure of experiencing RAIN's exceptional service, and I'm thrilled to share my positive experience. RAIN has truly set the bar high with their 24-hour turnaround time, super-friendly service, easy-to-use website, and their outstanding sales team. The 24-hour turnaround time for their services is a game-changer. In today's fast-paced world, it's refreshing to find a company that understands the importance of quick and efficient service. RAIN not only meets but exceeds expectations in this regard. They deliver on their promises promptly, ensuring you're up and running in no time. What sets RAIN apart is their remarkably friendly and helpful customer service. The team goes the extra mile to make you feel valued and supported. Whether you have a technical issue or a simple inquiry, their staff is consistently attentive, knowledgeable, and a pleasure to interact with. Their commitment to customer satisfaction truly shines through. The ease of navigating their website is another standout feature. It's user-friendly and intuitive, making it a breeze to access information, browse their services, and manage your account. Their website reflects their dedication to delivering a seamless customer experience. I can't forget to mention their sales team, who are not only knowledgeable but also genuinely interested in helping you find the best solutions for your needs. They take the time to understand your requirements and provide tailored recommendations, ensuring that you get precisely what you need. In summary, I wholeheartedly recommend RAIN. They have it all – exceptional service with a 24-hour turnaround, a super-friendly and knowledgeable team, a user-friendly website, and a top-notch sales team. If you're looking for an internet service provider that not only meets but surpasses your expectations, look no further. RAIN is the way to go. I am 100% satisfied with their service and have no hesitation in recommending them to anyone seeking reliable and customer-centric internet solutions.
131 replies
30 months ago
A Never-Ending Nightmare of Incompetence
This is my second review, and the first time they responded, they promised to fix it. Despite all the apologies I've received, it seems like they can't get their act together. I can't fathom how a company can consistently fail to have accurate customer information. This has caused me an immense amount of stress and frustration. Over the past month, I've had to deal with more than 16 different people, and not a single one seemed to know what was happening. It's disheartening to see such a lack of communication and coordination within the company. How many more representatives do I have to go through before someone actually pays attention? I implore this company to step up and rectify these issues. Customer service is about understanding and helping the customer, and right now, it feels like my concerns are falling on deaf ears. What's even more disheartening is that the service, which I initially thought would improve, has only gotten worse. I've been fighting for resolution, but I'm at a point where I just want this to be over. I still cannot recommend this service to anyone. In fact, I've had better service from the RAIN team. This entire ordeal has been a nightmare, and it's high time this company took its responsibilities seriously and fixed the glaring problems in their operations.
131 replies
30 months ago
0 - 10 Do not recommend!
I had the unfortunate experience of dealing with a company that, in my opinion, deserves a resounding 0-star review. To put it bluntly, my interactions with this company have been nothing short of a nightmare. From the very beginning, it was evident that their customer service was severely lacking. First and foremost, this company has repeatedly ignored my attempts to seek assistance and resolution for multiple issues that they have caused. Instead of acknowledging their mistakes and taking responsibility, they have chosen to bury their heads in the sand, leaving me in the lurch. When I attempted to contact them with questions and concerns, it felt like I was talking to a brick wall, as they outright refused to provide any meaningful answers or solutions. One of the most egregious aspects of my experience with this company is their insistence on demanding payment for a service I do not even use. Despite my best efforts to explain the situation and the errors that they themselves have made, they have continued to press for payment without addressing the underlying issues. This blatant disregard for customer concerns and fair business practices is nothing short of unacceptable. Furthermore, the sheer lack of assistance over the course of three long weeks is an infuriating testament to their incompetence and disregard for customer satisfaction. It's clear that their staff members are either poorly trained or intentionally unhelpful, making the entire experience incredibly frustrating and disheartening. In conclusion, I cannot, in good conscience, recommend this company to anyone. Their rude and unhelpful staff, coupled with their refusal to address their mistakes and their insistence on demanding payment for unused services, has left me with a sour taste in my mouth. If you value your time, sanity, and money, I strongly advise you to steer clear of this company. My experience has been nothing short of a nightmare, and I hope that my review serves as a warning to others to avoid this company at all costs.
131 replies
52 months ago
What am I actually Paying for?
I have been ignored by these people for over 2 weeks. they are quick to send me notifications for payments and make me accept debit orders but when I want the info I require from them then there is nothing but zzzz I am growing increasingly angry why can't someone just tell me they are working on it or give me what I need. if I had known it was going to be such a hassle I would have gone with another institute cause seriously.
0 replies
59 months ago
Sick of being cut off
I have now called these people like 7 times and each time nobody can advise me on my questions. And the call has been cut off like 5 times. Sick of this service.
106 replies
68 months ago
Sick of lies!!!!! Sick of people steeling my money!!!
These people signed me up with a GAP cover that had no name takes off almost R400 off my account for months now and every time i want to cancel it nobody can tell me who the hell keeps taking my money every month. this is ridiculous. im tired of being directed to every person who know nothing about whats going on. unacceptable and unprofessional.
0 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)