SS
Shahil S
Active since Oct 2020
20
Reviews
0
Industries
Reviews
20 reviews18 months ago
Green line issue on screen
Good day Follow up on the hello Peter complaint. It was mentioned that my Samsung A73 5G device has a manufacturing defect on the device with a green line on the screen and has never been dropped down or any physical damage. The device is used as a spare phone and does not even have a scratch on it. I expressed my frustration as the device is just 4 months out of warranty and it is not my fault that the device has a defect as it has been kept in an excellent condition. I have spoken to customer care that advised me to go to a Samsung branch and do an assessment report which I have done as per the attached correspondence which proves there is no sign of any physical damage. I have been a Samsung user for the past 20 years and its the first time I am experiencing an issue like this. I visited the service center in Springfield park and the service was nothing short of amazing and they mentioned that there has been issues reported by clients with the green line that just appeared on the screen due to manufacturing defects. Upon research being done there seems to be alot of people having the same issue even in different countries and the device requires the screen to be replaced. I humbly request that Samsung repairs the device even though it is just 4 months out of warranty as it is not my fault that this issue has occurred. Please can this matter be escalated to management based on my concerns and the device be fixed accordingly. Purchasing a device for 12k and having a issue 4 months out of warranty is completely ********* as you would expect the best quality. Kindly get back to me regarding my concerns and to resolve this issue as it is not fair for me as a customer that has a long relationship with the brand to bare the cost on my own. I drove almost two hours to the service center and paid for the assessment out of my own pocket. I look forward to your response in resolving this as a matter of urgency. The matter has also been escalated to the CEO. Kind regards Shahil Singh
159 replies
18 months ago
A73 5G Green line
I am so unhappy with Samsung! I have purchased a Samsung A73 5G which is 4 months out of warranty, the phone is barely used as its a spare phone and in excellent condition and never dropped and not even a mark on it. Today I've noticed a green line on the screen and tried to reset the device with no luck! I have researched and it seems like there is a defect on these devices. Purchasing an item for over 10k and taking such great care and having a issue due to a manufacturing defect is totally unacceptable. I request that this be sorted out even though the device is slightly out of warranty. Kindly get back to me as a formal complaint will be logged regarding these issues. Contact 0723600796 Shahil Singh
106 replies
20 months ago
Excellent assistance from Lydia Dorasamy
I have been insured with Old Mutual for many years and the service has been nothing short of amazing thanks to Lydia Dorasamy for her excellent customer service and quick response time. She makes the process so much easier and communicates in such a speedy manner. May you keep up the fantastic job that you are doing and bring smiles to many more clients!!! Your efforts and assistance is greatly appericated and many you continue to be blessed.
53 replies
26 months ago
Ridiculous service
Very unhappy with the service from standard bank. Went to close my student loan that was paid off in the queensburgh malvern branch which took almost a hour and a half. My account was in credit and funds were supposed to be paid to me in cash thereafter I was told that there is a issue to wait while they resolve it 30mins later with no success I was told by the manager of the branch that they will eft into my account and took the details. It's been since the 14-02-2024 and to date she has never returned my call or got back to advise me what's going on and no payment done. I have called and logged a query for escalation to the branch and still nobody bothers to get back to me. As a client this is ridiculous service that the customer must spend so much of time and thereafter still waste more money to call just to never get any assistance. I am still waiting for the payment to be done and communication provided.
114 replies
29 months ago
Excellent service from Lydia Dorasamy
Absolutely a pleasure to deal with this company all thanks to Lydia Dorasamy for her excellent work ethics and professional assistance with my claim. It's very rare to find good service in these times, May you keep up the wonderful job you are doing and strive always for excellence. Thank you for following up and making sure that the client is 100 percent happy. Wishing you many blessings 🙏
129 replies
30 months ago
Terrible service
Very unhappy with the service from standard bank. I called to enquire on the settlement of my student loan and firstly had to wait over 25 minutes to speak to a consultant. I've requested a statement which I was refused yet I called previously in August and it was sent yet today I was told that they can't send me an email with it. Until I explained that I have received this before then to be told thereafter that she will confirm with the team leader and get back to me. Thereafter only I was told yes it can be provided. You have wasted over half an hour of my time and money to call and still the statement that I have requested could not even be given to me as promised this will be sent via email. Please train your staff to assist clients in a good manner and improve your pathetic wait times. Kindly get back to me and email the information I have requested. Working in the corporate industry the way that this was dealt with is absolutely ridiculous. Very unhappy with this experience.
393 replies
31 months ago
Service does not exist
Fnb you have really dropped the ball with the service you provide to customers and this is really disappointing to know that there is a don't care attitude towards the clients who are apart of this company. My credit and debit card expired and with no notification from fnb at the point of paying for fuel my card kept declining until I realized the issue was with the card. I was told that cards were ordered automatically but in my case there was no regard of that. So I spoke to an agent from fnb that ordered the card online. I confirmed as well to double check that this is in malvern queensburugh branch and I was advised they will call to confirm which never happen. I went to the branch and waited almost a ridiculous one hour only to be told that the card was sent to the wrong branch to call and get a new one ordered. On my birthday today I can't even access the funds as the app says service unavailable for your account. As a paying customer I am innconvienced for your lack of treating customers fairly. Now I have to wait another 3 to 5 working days for this to arrive. As a customer that pays for service it does not exist with you. I am now to waste more of my fuel and time for incompetence from your bank. I request for this matter to be urgently resolved as well as the service chargers for both of my accounts to reversed back for the innconvienced that you have caused. The issue is on your app which I was told that is in the process of being resolved however based on your technical issue I am the one left in the dark. Please urgently revert with regards to my complaint.
262 replies
33 months ago
Amazing service from Dan Bennett
Its really a pleasure deal with Insrap.I would like to compliment Dan Bennett for the Speedy responses and excellent assistance. Keep up the amazing work !!!
60 replies
36 months ago
******* to clients
Absolutely ridiculous service from telkom. We have never been given any statements or even and invoice since the inception of this contract. Today I got an sms regarding the debit order and the amount is almost double when I have called to query this we were advised that there are subscriptions on this line which is almost over 50 percent of my normal bill this is ridiculous which adult will subscribe to cartoon network and all other nonsense and for the service provider to just allow this to go off God knows how many people are being ****med this way out of hard earn money. I request for this to be reviewed and refunded as there was nothing done on this line. The sim is a data Sim that is in a router and with telkom not sending invoices or any billing as a client you have no way of tracking this until you are hit with a big bill to find this out!! Please cancel anything that's on this line as per my request as well refund me for the funds taken without my authorization. Kindly contact me and also email confirming that this has been canceled.
159 replies
43 months ago
Complaint after complaint and still fnb does nothing to improve services
After having an issue last month with ebucks allocation for the 2rand a liter cash back this month I have called to ensure that they have no problems and yet again you would not put it past FNB to have issues yet again!!! I have called and the gentlemen who assisted me advised yet again even though I paid with the virtual card via my app it still shows that the payment was done with my card. If you going to offer services that don't work correctly and is filled with flaws why advertise to gain more clients with false information regarding the ebucks earnings. This is absolutely ridiculous service from FNB yet again! I even advised to review the history on my account as there was an error with the virtual card and created a new one and updated the password before filling up in the next few minutes. Over 3000 rand worth of fuel spent and when it comes to my ebucks allocation fnb keeps making an excuse not to pay and I must spend my time, money and effort to prove that indeed there was an issue just like last month! I am honestly getting drained out and tried of running after you guys to sort out an issue today I have spent over 150 rand on airtime on being on hold for a long time with no feedback and being transferred from department to department is this the type of service that you provide to the client to go through inconvenience each and every month where is the logic behind the operations and technical issues. After getting tired of being on hold and no response I have terminated the call as I can't keep waiting on the line with no feedback in almost 30 minutes! I request for the ebucks to be allocated and I will be sending an email with the slips as proof I also will expect a refund for the airtime that I have used! As the customer it's not my responsibility to keep on telling you guys the technical issues that are going on this is totally unfair. Should this matter not be dealt with as a matter of urgency I will proceed with logging a complaint with the consumer goods and services ombudsman to deal with this issue. I expect feedback to be provided in writing via an email as each time you guys previously tried to call the line rings for a few seconds and the call is dropped by the agents who call me. I am very disappointed and should these issues persist I will have no other choice but to move my banking needs to another provider without all these issues. People be very aware when you deal with fnb!!!
532 replies
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