TM
Tshehofatso M
Active since Oct 2020
10
Reviews
0
Industries
Reviews
10 reviews4 months ago
Zero Service
On Wednesday, 3 December, I had a call with Sinky Betha from Budget Insurance that lasted over 40 minutes. We were in the final stages of setting up my insurance policy when he mentioned that they needed my previous insurance policy details. Because I was driving, I asked him to email me the request so I could respond once I was able to look for the document. He sent the email, and I rep**** the next morning (Thursday) with the policy number. I also followed up twice on the same day, but received no response. Later, I called Budget Insurance and was transferred to the business department. They took down my details and assured me that Sinky would call me back. Today, I am still waiting — no email, no phone call, no update of any kind. At this point, it seems unlikely that he will contact me soon, and I urgently need cover. Can someone else from Budget Insurance please assist and continue where Sinky left off? I would appreciate immediate help so that my policy can be finalised without further delays.
53 replies
10 months ago
Unresponsive TakeAlot
I have been communicating with TakeAlot on X regarding an error I have been experiencing for months now and I was advised that I should email drivers@takealot.com which I did and it’s been 3-4 weeks now and I’m yet to receive a response whatsoever. This is really disappointing and frustrating. Are you willing to help or not?
0 replies
15 months ago
Unprofessional
I’m very unhappy with the service I have been getting from Budget insurance since the day that I made a claim and on the 26 November 2024 I was told that there was a gap cover on insurance history and after a back and forth with an agent by the name of Amado Nefula regarding my insurance history gap from the 26 November 2024 to 20 December 2024 he then sent me an email stating that “ Kindly note that our sales manager has confirmed that there was a mistake with the way the policy was sold to you regarding the insurance history.“ “I have now concluded the claim and referred it to my manager I will call you before the 24/12/2024 to discuss the outcome.” Then on 24/12/2024 at 10:07 AM I sent him a follow up email regarding the claim as he stated he will call me before the 24/12/2024. And at 14:25 PM he responded to my email: “ Good day Tshehofatso, Hope you are well, Kindly note that the claim was send back to me for a further validation, I will update you again on the 31/12/2024. And I responded to him that as per below ⬇️ “ Please understand that I use this car for business as you know and that’s the only income I have and this claim is taking a month and you said were waiting for insurance history and you concluded it and now they is another delay. How am I going to support my family without an income, this is totally unacceptable. When one takes insurance is to be covered not to be taking from pillar to post when claiming. “ And he then responded on the 31/12/2024 and said ⬇️: Good day Tshehofatso, Hope you are well, I understand that the vehicle is used for business, I have completed the last validation that was required I referred the claim back to my manager for the final sign off. I will call you with the outcome before the end of this week. Then on the 02/01/2025 he called me to discuss the outcome of the claim and I also asked him to please send me an email of our telephone discussion and he did just that and it as follows ⬇️: Good day Tshehofatso, Hope you are well, Kindly note that the claim has been concluded, as per telephonic discussion the breakdown is as follows: Claim amount :R25945.20 Less excess :R12400.00 Paid to your account :R13545.20 The payment should take 2 to 3 working days to reflect into your account, below is the details where the vehicle is currently. And yesterday 08/01/2025 @ 11:55 I sent him an email following up regarding what we discussed above and I’m yet to receive a response or payment and today I sent another email to him @ 8:16 to follow up again as it is day 5 and the money has not reflected in my account. I use this car for business as I have mentioned before and it’s been over a month right now without working and making an income for my family and we have a 7 month old baby, I have bills to pay and a family to feed. Budget Insurance please attend to this I am begging you now my family and I are suffering!
56 replies
16 months ago
Unprofessional
They are none responsive on their phone, I have been calling their line for the entire day till now!
0 replies
16 months ago
Mr
Very bad service I have been trying to call them the whole morning since they opened till now they still not picking up their phones.
0 replies
16 months ago
Unprofessional
I made an order on the 5th of December 2024 and I am yet to receive it and tracking it is very difficult as their portal is very confusing to see what is actually going on with my order. Can’t even chat to anyone regarding the order because they just have a robot that’s only programmed to frustrate you instead of assisting you with a problem. Clicks is very unprofessional and this is unacceptable!
0 replies
22 months ago
Unhappy customer
Very very very poor service on the 5th of June 2024 I got a text from Home-Connect telling me that we owed R1369 and I immediately called them to understand why are they saying we on that amount while we made payment of R1369 on the 4th of May 2024 and also we made a payment of R689 for the month of June. I spoke to Siyanda about the incorrect billing which she also said that our billing this month is R698 which we have already paid yesterday and sent pop to accounts@-homeconnect.co.za and she says she has sent an email to billing and will wait for billing to come back to her and she will call me back as soon as billing responds back however she’ll get back to me today before end of business. She then called me at around saying that billing has still not gotten back to her and she will call me the following day which was the 6th of June 2024 and still she didn't get back to until I called home-connect myself after we received another message telling us that we owed R1369 and must make payment I didn't get hold of her apparently she was busy then I left her a message then she called me back to tell me the very same story that billing has not gotten back to her, then she asked me to send pop on their WhatsApp line so that she can fix it on her side while we on the call and then she said that she received the pop and has fixed the issue and we should ignore the messages. Now this morning at 11:21 Home Connect sent a message telling us that our internet is temporarily suspended due to non-payment of R689. They are now not picking up calls and I even had to call a lady by the name of Nikita and I explained everything to her and she asked that I should send her pop on her WhatsApp and I did so at 11:40 and she still hasn't opened the WhatsApp message and she is not picking up my calls either. So we are left without internet while we paid!! Very unprofessional service.
106 replies
32 months ago
Vodapay
@Vodacom I have been experiencing this an issue with the @VodaPay app since morning and the problem still persists and I was told that the @VodaPay technical team works from Mon-Fri and they’ll get back to me only on Monday. This is totally unacceptable 😡
132 replies
43 months ago
Unless
This is totally unacceptable, I am here @ Earth Child Eastgate Mall requesting a statement for my wife the lady at the store is very helpful. She called head office to request it for us and they said that it will take 5-10min to send it, it’s been 30min now we are still waiting for the email and she even called twice now and still they haven’t sent it yet. The name of the lady from head office is Jollen.
193 replies
67 months ago
Horrific Customer Service
Today I took my car for it’s 120km service & on my way home from the dealer I got a call from Kia Motors Gold Reef that Liquid Capital won’t be paying for my service because it’s being terminated & it has ran out & they were covering me till 105km I then asked the Lady by the name of Dolly Kubela why is it only now that you telling that now because since I took my service plan with you guys(Liquid Capital) you have being calling me to let me know that my plan will be expiring way ahead of time & I have the option to extend it which was very convenient for me & I trusted you guys. Then she then said we apologize for the inconvenience caused but they is nothing we can do about it because even if you extend it now we won’t be paying for the service because we have a 4 months waiting period then I asked so why have you being debiting me if that’s the case & it has expired? She then said your policy is for 30 months & we have collected for only 25 months. Which doesn’t make sense for me because if you know that my policy has expired why didn’t you continue to call me & let me know like you have all this time since 2018 January I have being loyal & paying on time & This is how you treat your customers. “No sir unfortunately they is nothing we can do” I spoke to the sales supervisor I spoke to their manager & still no one could at least help me it’s like they have a sentence that they must all say to customers “ No sir unfortunately they is nothing we can do”. Totally unprofessional they didn’t even care because to them it’s my fault I was the one who should’ve called them to extend the policy while they were the once calling me. Very very very bad service I wouldn’t recommend them to anyone!
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
10 (100%)