NC
Nomathamsanqa C
Active since Oct 2020
10
Reviews
0
Industries
Reviews
10 reviews4 months ago
Contravening the Consumer Protections Act
I am appalled at the service/reasoning I received when I tried to returned a damaged pedestal at decofurn. I bought a pedestal to match my bed and other pedestal. When I got home and I finally displayed the item I realised that the color was off and the finish was smoother than the other pedestal and bed. In an attempt to return this one and buy another, I called multiple times and informed them of my situation as I needed their assistance to find the other pedestal as that information wasn’t available online. The pedestal was found and I was told I had to return the other one at the store I bought it. To my surprise, when I get to that store in northriding, I am told they don’t do refunds on clearance items. And I informed them that this was never communicated to me. It is not on their website, it is not on any of their notices around the shop. And the numerous times when I called the call centre, no one communicated this with me. The manager of the Boksburg store had the nerve to tell me that they cannot prove that the sales person did not tell me because it’s her word against mine and when I referred her to multiple calls I made to the call centre where I explained the situation in detailed and I still wasn’t told anything, she tells me the call centre staff is not trained to know such information and therefore cannot be held accountable. Who then must be held accountable for information you deliberately keep from customers in chase of a sale, contravening the consumer protection about about transparency and honestly? I mean this policy of theres is written NOWHERE!!!! But it’s also the staff, including managements insufferable attitude and nonchalant demeanour regarding the issue, because they know they deliberately keep this information from you and won’t be held accountable. You cannot break laws of a country and be that pompous about it. I will not let this go!!!!
0 replies
17 months ago
Unprofessional, rude and condescending advisor
I’ve been speaking to a psg advisor for over a week about getting insurance. Since day 1 the insurance document had incorrect details and I was assured it would be fixed. Everytime it came back, there was something wrong. I refused to sign something I didn’t agree with and was told to correct the errors myself and sign next to the correction. I did that and submitted. After signing things went quiet and I wasn’t getting any feedback, I had to be the one that constantly asked for feedback. I received an email “confirming” my cover but I picked up in the email trail that the advisor had misrepresented me and some information he presented on the email was incorrect. Debit date changed on the policy document, still some error changes not corrected. I knew they would never get it right. I sent an email and asked for a cancellation because I no longer had faith in them. I texted the advisor on WhatsApp and asked about the cancellation. Never have I ever met an employee so rude, called me paranoid for questioning the cover with incorrect information. Attention seeking, mental, ********. I informed him that yes I suffer from depression and that’s why I preferred for everything to be done correctly so I could have peace of mind. He went on to make fun of my mental health and told me I’m embarrassing myself. I eventually stopped engaging with him and he just kept on harassing me. I realised I had to report his behaviour and to my surprise, the email address on the policy document where you submit dissatisfaction with advisors was no longer in service. I am glad I got to see their incompetence very early and spared myself a lot of heartache. Never in my life have I ever met a more unprofessional and disrespectful person. Oh I forgot to add, he violated my privacy by sharing information about me with another client and vice versa. Even went as far as addressing both of us in one email. It just makes one wonder how client data is processed in your company and how something like this is allowed. I’m disgusted but I’m also grateful that I got experience this now, as it saved me a lot of heartache
56 replies
42 months ago
Move to Naked!!!!!
Naked is literally the best insurance company there is out there. Very professional and effective. My car was insured with them and within 2 weeks the claims process was complete. I loved that all communications were via email or their app. I loved that you don’t work with a specific person, their system allows for whoever is available to assist or move forward with your claim, therefore allowing the process to move promptly. I’m in the process of moving from my cellphone insurance to Naked. Looking forward to insuring my next car with them ❤️❤️❤️ I highly advocate for them. Above all, they’re an insurance that cares, throughout everything I really did feel like they prioritised my wellbeing. They’re worth all the premiums. I’m IMPRESSED!!!!
133 replies
50 months ago
NEVER RECEIVED MY DELIVERY
Delivery of a gas stove was apparently delivered to my address on Saturday 12/03. It never was, I have reported this to them and they have not refunded or delivered. They have not given feedback or engaged with their driver to find out what exactly happened. This is theft because a purchase was made and nothing was received. They should have access to the driver coordinates. Should they not know by now what his travels were on that day. And isn’t it their policy to call before delivery. This is very upsetting. Especially because nothing is been done about it and been taken from pillar to post.
0 replies
57 months ago
Contract commitment date issues
Telkom consultants are the most ill informed people about any of their products. I have literally been on the phone all morning talking to different people who tell me different stories and seem to have no idea what they are doing or saying. I have a signed copy of my contract clearly stating that my contract started 17 August 2019. But I’m being told that it ends in October 2021. How in the world does that amount to 24 months. I spoke wrote to their twitter page which sent the following response “ It does show that the contract was renewed on the 17th of August 2019, you can still contact our upgrade department and you wont be charged for the remaining months. They will also see the contract start date and the charges will be waived. We apologize for any inconvenience. ^KM“ but all their consults either refer me to a department or tell me that the contract dates cannot be amended. How, when they clearly have their contract dates messed up!!!! Telkom really has the worst customer service. After 4 years with them, I am beyond disappointed and just want to be done with them so I can move to a new service provider
0 replies
64 months ago
Unhappy customer. MY MONEY ISNT SAFE!!!!!!
It is really shocking how easy Capitec makes it for unauthorized payments to go through. Scary even, because if there's one thing I've learnt is that my money is not safe with Capitec. I have had duplicate payments made by Nando's, Zara and unauthorized payments going through with prompting approval from Mango airlnes. I think to make it worse, the Zara payment went through after over a week of purchase and couple of days of delivery. How is it possible that a purchase can be processed without me approving it? Weeks later??? With my online shopping limit sitting at zero? My most recent incident was today when a purchase I made with Resumedone.io on the 16th of December for R29, and to my surprise today I get a notification of an additional purchase of R441.65 that I didn't make nor approve. I called the bank 3 times and was told by each consultant that the reversal couldn't be made even when it hasn't been banked yet. So the payment hasn't been processed yet and Capitec is telling me that "no, it can't be reversed, you need to for wait the amount to banked and once that is done they'll investigate" no gaurantees that you'll get your money back. I am declaring that that purchase was unlawful, it hasn't been processed, what is making it hard for Capitec to reverse that payment. How is Capitec making it easy for companies to come at anytime when they please and make unauthorized purchases? So at any time that I make on online purchase, the company can come back at anytime they please and transact, even without my approval/authorization. Find it really disgusting that even during a pandemic you're not able to prioritize our hard earned money. The authentication process on your website wasn't followed but I still can't get assisted. Your processes are as follows: On our app After checkout, you'll receive an in-app notification Choose either Approve, Cancel or Suspect Fraud Enter your Remote PIN to authorise the transaction If you don't have our app installed or if you don't have a data connection, the authentication message will be sent by USSD. USSD You'll receive a USSD push notification verifying your transaction Reply 1. Approve, 2. Cancel or 99. Suspect Fraud None of these were applied with this purchase but you can't release the payment?????? I would really like to advice everyone who sees this to think twice before they make an online purchase with a Capitec card. Your money is not safe at all and Capitec will do absolutely nothing to assist you.
56 replies
64 months ago
Unauthorized transaction
I checked out my CV for $1.95 on the 16th of December 2020. Just minutes ago today, an amount of R441.65 was transacted from my account without my authorization. I have requested a refund but am yet to hear from them. Can you please ensure that money is sent back to me. This is very unprofessional
0 replies
65 months ago
RUDE Dr Tsang
My sister brought in my nephew today cos he wasn't feeling well. They got the most horrible service from Dr Tsang. Who was absolutely rude to them, my nephew being sick was obviously very agitated and irritable. The doctor kept shouting at him telling him to open his mouth cos she doesn't have all day and has patients waiting. My nephew is 2 years old for goodness sake. She shouldn't be working with kids if she doesn't have the heart for it. absolutely RUDE!!!!!! My sister left the practice in tears. I am disgusted by the doctor. Very abusive, forced opened my nephews mouth and left him with a bruise on his cheeks. I am sooo upset and disgusted
0 replies
66 months ago
FALSE ADVERTISING
Virgin Active runs false promotions to lure people in and never deliver on their promise. In March they ran a promotion where if you bring in someone and they sign under you, you get a gym back and so does the new member. I signed in 3 people and till today I have not received the bags, one of my friends who signed up as a new member still hasn't received his bag also, they kept postponing in March saying they're awaiting more stock. Inquired after the lockdown and I'm still given the runaround. My question is, what was the intention when you ran a promotion you didn't have stock on hand for? To get your clients to do your work for you and refer people and not deliver on the promise. For me it's the blatant lies from the Sandton CBD manager called Ben who even fails to follow up and give updates. Their Twitter page is not even helpful. You can just tell by the way they're handing the matter that this is something that was known to them that the promotion was a scam and there were no intentions of giving out the bags. DO NOT JOIN VIRGIN ACTIVE IN HOPE TO GET A FREE ITEMS WHEN THEY'RE RUNNING A "PROMOTION", IT'S JUST A SCAM TO GET YOU TO SIGN!!!!!!!!!!!!!!!
0 replies
67 months ago
Cancellation woes
I have read bad reviews about the company. As a result, i cancelled my subscription within 3 hours of subscribing. I called to confirm my cancellation and I was told that I'll get a cancellation confirmation email. I am still waiting. I do not want to end up like all these people who were clearly scammed by you guys. Please confirm my cancellation and stop sending me text messages. I would assume that my unsubscribing and cancellation would mean that I stop getting any sort of communication from you guys, the only communication I want to see is a confirmation email of my cancellation
53 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (90%)