MV
magda V
Active since Oct 2020
9
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9 reviews16 months ago
Bonitas Med aid ****s interest in my health to look good...
So Bonnitas has now appointed designated "Case Managers/Health Care" professionals which will contact me every 3 months regarding my chronic meds etc etc whoopy... EXCEPT this does not mean anything and does NOT add any value. waste of my time. they phoned me the first time asked a bunch of questions, which I answered - then I asked why they refuse to pay for my blood thinning meds i have to take daily after i had a deep vein trombose in my leg - they offered to pay for wafferin (the cheapest one) - my doctor refuse to prescribe this as it will be toxic to me, and i have to use iZarola - sorry - they refuse. I ask nicely, please then give me the equivalent of what waferin cost at least - again NO. so now i have to pay out of pocket for the iZarola (ave R1100 pm) whilst i still pay my medical aid... after my 1st checkin with the health consultant - he says he will find out and get back to me... then phoned today - after 3 months, same guy - no answer - ask all the same questions again?? when I ask if he managed to resolve my issue i raised the 1st time...NO - then he thanks me for my time and say he will phone me again in 3 months - sounds like a BAD JOKE.
112 replies
20 months ago
HORRIBLE EXPERIENCE AT WATERPUMP SERVICES PTA
AVOID NIGHTMARES DO NOT DO BUSINESS WITH WATERPUMP SERVICES PTA If I can spare one person this drama – then it was worth it to share. Our borehole pump seized working on Monday morning – phoned them and they send someone out the same afternoon, great! Their guy csme out and informed us that the problem is not the control box, but the pump; he will be back the next morning to extract the pump. On Tuesday morning, my husband dug open the trench to remove the pump, at 11H00 – still no show? We phoned the office – no one knows where he is, they are NOT aware of our situation, but they “will find out” – at 12H00, no news, no feedback, we call again, get the same response from a different person – needless to say, we are still awaiting that feedback. Half an hour later, he arrived, takes out the pump and leaves (Tuesday afternoon). No calls, no feedback e.g. the pump is not repairable, can we install a new one/ do you want the same one/ a stronger pump- NOTHING. At around 16H00 we received a quote for R5k. which my husband pays immediately – still we don’t know if this is for repairs or a new one… Tuesday evening we have to get water from the neighbours – and the neighbour phones the owner of Waterpump services as he knows him – informs him of this situation – well… that did not change anything. Wednesday morning (day3 without water on a smallholding with animals etc) no show – again.. same game, we phone at eleven – they pretend not to know anything; “but will find out” – then we phone at 13H00, just to be informed… ‘Ahh, they don’t think they will be able to make it today to help us….” We inform them that we have been without water for 3 days – “they will see what they can do…” eventually my husband goes to their shop, and inform them that we want our cables (which they took with) and his money back. Then we are told that we have to wait – he is on his way to us via JHB!!! JHB is in totally the opposite direction of us with about 100km? My husband tried calling the owner (Wayne?) – surprisingly no answer – sends a WA message – no response – NO surprise there. Later on Wednesday we get the 1st call back for the entire week… they are sending someone else, they will be at our place at 17H00 – no show… they arrived at 20 to six the evening, with a new pump, but guess what…they DO NOT HAVE OUR CABLE. We agree with the 2 guys to come back in the morning, at 8H00 – and they agreed, just to receive a call from their office Thursday (day 4- today ) morning to inform us that if they come to us now their other work will fall behind???, but they will be here at 11H00 – I don’t see that happening, and I’m not sure how this will end, but it’s not going to be with a happy customer, that I can assure you. UPDATE: he only arrived just before 13H00 to install the new pump. Our old pump and control box was not returned to us and we were threatend with legal action by the guy who came out because of this review...hmmm
0 replies
20 months ago
AVOID NIGHTMARES DO NOT DO BUSINESS WITH WATERPUMP SERVICES PTA
AVOID NIGHTMARES DO NOT DO BUSINESS WITH WATERPUMP SERVICES - HERCULES - PTA If I can spare one person this drama – then it was worth it to share. Our borehole pump seized working on Monday morning – phoned them and they send someone out the same afternoon, great! The guy (Martin?) informed us that the problem is not the control box, but the pump; he will be back the next morning to extract the pump. On Tuesday morning, my husband dug open the trench to remove the pump, at 11H00 – still no show from Martin? We phoned the office – no one knows where he is, they are NOT aware of our situation, but they “will find out” – at 12H00, no news, no feedback, we call again, get the same response from a different person – needless to say, we are still awaiting that feedback. Half an hour later, Martin arrives, takes out the pump and leaves (Tuesday afternoon). No calls, no feedback e.g. the pump is not repairable, can we install a new one/ do you want the same one/ a stronger pump- NOTHING. At around 16H00 we received a quote for R5k. which my husband pays immediately – still we don’t know if this is for repairs or a new one… Tuesday evening we have to get water from the neighbours – and the neighbour phones the owner of Waterpump services as he knows him – informs him of this situation – well… that did not change anything. Wednesday morning (day3 without water on a smallholding with animals etc) no show – again.. same game, we phone at eleven – they pretend not to know anything; “but will find out” – then we phone at 13H00, just to be informed… ‘Ahh, they don’t think they will be able to make it today to help us….” We inform them that we have been without water for 3 days – “they will see what they can do…” eventually my husband goes to their shop, and inform them that we want our cables (which Martin took with) and his money back. Then we are told that we have to wait – he is on his way to us via JHB!!! JHB is in totally the opposite direction of us with about 100km? My husband tried calling the owner (Wayne?) – surprisingly no answer – sends a WA message – no response – NO surprise there. Later on Wednesday we get the 1st call back for the entire week… they are sending someone else, they will be at our place at 17H00 – no show… they arrived at 20 to six the evening, with a new pump, but guess what…they DO NOT HAVE OUR CABLE. We agree with the 2 guys to come back in the morning, at 8H00 – and they agreed, just to receive a call from Brandon this Thursday (day 4- today ) morning to inform us that if they come to us now their other work will fall behind, but they will try to be here at 11H00 – I don’t see that happening, and I’m not sure how this will end, but it’s not going to be with a happy customer, that I can assure you.
0 replies
20 months ago
***** *****
I ONLY GIVE 1 STAR BECAUSE IT DOES NOT GO INTO ZERO STARS - DO NOT USE THEM, THEY GIVE DISCOUNT TICKETS, THEN DO UNAUTHORISED DEDUCTIONS FROM YOUR ACCOUNT WHICH YOU CANNOT GET REFUNDED, YOU WILL HAVE TO CANCEL YOUR CREDIT CARD TO GET RID OF THEM.
0 replies
24 months ago
After sales support sucks
Customer contact centre for technical support is non existent. You hold on for ever, then get a call-back option, which they DONT call you back, do they have only 1x operator attending to all calls?
0 replies
42 months ago
Honest reliable Panel Beaters
Excellent service! I took my car in for repairs - they performed the work in the minimal amount of time, and did a fantastic job, I am super pleased.
0 replies
43 months ago
I DO NOT RECOMMEND - do not expect ANY SERVICE, OR ANY COMMS ON CLAIMS
i have an insurance claim on my car with Ominsure. If (ever) this claim is settled, I will most definetly consider moving to another insurance company, based on the following: * i registered my claim on the first day, that went fine, then i received an email to inform me my claim has been registered, with a link to track my claim. That link does not work, the tracking tool and website does not exist. *there is absolutely NO communication further from their side. On their website, there is NO info / options pertaining to vehicle claims, only life insurance and death/funeral claims. * I made 5 phone calls after two days of silence from their side, where you are routed to make 7 different selections from a scripted menu, and my calls where dropped all 5 times just when the consultant has to pick up. * I resorted to phoning their emergency assist number just to be able to speak to anyone willing to answer. this option took me 3 tries to actually get a person on the line, and 3 more calls to FINALLY get a JHB number which I can dial to track my claim process. * today is day 8 of the process, I still have NOT seen or spoken to an assessor, my car has still not been attended to and I still have not received any updates or any info from their side. I had to phone again this morning, to ask for feedback, which was still "we are awaiting the assessor report" - not sure what he is going to report on as he has still not seen my car or spoken to me>> *I am still without transport - and pretty annoyed - not sure where to start begging for any info or service now.
266 replies
64 months ago
DO NOT BUY a Bennet Read vacuum cleaner - poor design.
I purchased a Bennet Read vacuum cleaner November 2020, model YLW6222 1200W. i have to say, the suction power on this vacuum is amazing.. and the machine is very well sturdy etc... BUT unfortunately, they did not bother to build the suction pipe (hose) to compliment this strong machine. the pipes are so weak that it cannot handle the suction the machine put out, so you can literally not vacuum and push the pipe forwards and backwards as it wobbles and just get stuck to one spot - this is sooo annoying and I have to say if I knew then what I know now, I would definitely NOT buy this vacuum cleaner because all that power means nothing if you cannot vacuum.
0 replies
67 months ago
STAY AWAY FROM RCS - NO SERVICE DELIVERY THE CALL CENTRE IS LIKE A MAIZE YOU CANNOT GET OUT OF
i had a Contempo store card for a long time. mid June 2020 my outstanding balance was R989.33 and i paid R990 and then sent a mail to instruct them to close this account. THIS NEVER HAPPENED. i kept on getting statements, with accrued fees etc, and to date 15/10/2020 and weekly phone calls to their call centre, explaining my story - yes, they see the payment, No the account is still open - we will escalate and get back to you.....the account has still not been closed. a new balance has been run up from their side - costs only.. for R107.22 - and i am so tired of not getting anywhere, that i paid that now and AGAIN asked for my account to be closed... still waiting...
109 replies
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5 Star
1 (11.11111111111111%)
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0 (0%)
3 Star
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2 (22.22222222222222%)
1 Star
6 (66.66666666666667%)