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Amanda D
Active since Oct 2020
5
Reviews
0
Industries
Reviews
5 reviews8 months ago
Fly by nights Gift Experience SA
We have a voucher of R7000 with them and now that we wanted to redeem the voucher the site has closed down, their landline has been disconnected and Claire Stier one of the Directors is not answering phone calls. We have always used Gift Experience SA with no hassle, this is very sad that they the people's money and leave everyone hanging with no notice to their customers
0 replies
31 months ago
Worst fibre supplier ever
Been having fibre issues for 3 months with low to no internet connection. Been using their whatsapp as you are not able to phone without success. Paying R1 169.00 per month for a 100/100 mbps but not able to use it. When asking them to send out a technician I get told that we will need to pay R1000 for the technician to come out if it is a fault on their line we dont have to pay but if there is no fault I am liable. So for me to report the line about every week doesnt that indicate that there is a problem. I am so desperate that I just want to cancel my fibre and go with a new supplier. This is the worst service I have come across from a supplier and I will not recommend them or vuma to anyone
0 replies
33 months ago
Very very poor service
Good evening I ordered 3x pizzas this evening 28 July 2023 @ 18:45 from Romans Pizza Valley View: 1x sweet chilli chicken 1x three cheeses 1x four in one So at 19:40 I phoned to hear how far my order is and they said that my order number is 284. They have just put ou order 280 so in the next 15 minutes my order will be delivered. At 20:05 I phoned again and the guy said he will phone the delivery guy to find out where he is and phone me back. So at 20:21 the guy phoned me back to tell that the delivery guy had a breakdown but he is coming. I told the guy that I dont want the order because I have been waiting for almost 2 hours and he just kept on saying sorry. After 10 minutes the delivery guy stop at my gate and I tole him that I do not want the pizza as he had a breakdown so the pizza is going to be cold. He rep**** saying that he didn't have a breakdown the guy in the shop is lying to me and that they must tell the truth to the customers. I am very disappointed in Romanz as we have been loyal customers for a long time. To wait almost to hours is ridiculous I don't know how or what you will do to improve your customer service but I do believe that you lost is as customers. And saying that I will also tell my pfamily, friends etc and advise them not to buy from Romanz pizza. When the pizza arrived from your Valley View branch which is 1,9km from my house was cold. I know it is month end but never have I ever waited 2 hours. Very unhappy customer Regards Amanda Domoney 084 522 9104 domoneyamanda@gmail.com
0 replies
53 months ago
Complaint
I phoned a couple of times as the Datafactory gave me the number for Sanlam with my customer number to phone Sanlam for further enquiries on my unclaimed Benefits. Every time I get through the call centre agent tells me they are sending the agent - Willem - a message to attend to the matter. As the matter was approved on the 29th November 2021 to be paid. When I asked if there was any other way of contacting the agent I was told no the have to contact him via teams. Please can we get this sorted out.
106 replies
67 months ago
ATKV Buffel****rt incompetence/ false advertising
It saddens me to write this article about ATKV Buffel****rt as we have always enjoyed our stay. One thing we do not stand for is false advertising and misleading. So on 29 May 2020 the had an competition on facebook where you had to post memorable times at the resort an stand a chance to win a midweek vacation. On 12 June 2020 I received an notification on facebook to congratulate me as I was the lucky winner. On 15 June 2020 I received an email from Therien Taljaard where she congratulated me once again and to inform me that the resorts marketing coordinator/manager wil be incontact with me regarding my price. A little while later on the 15 June 2020 I received an email from Reyno Wepener to congratulate me an inform me that I should please contact him if I plan my next break away. On 17 October 2020 I send an email to Reyno and Therien letting them know that we wanted to plan our getaway from 20/12/2020 - 2/1/2021. If he could please assist in this as he informed me to contact him as per his email. So late Monday 19 Oct'20 I gave him a call to ask if he receive my mail that was send to him the previous Saturday. He confirmed that he did receive it and will just look at it again to refresh his memory. So the next day still waiting for a reply just to remind him as I can't wait to long as I need to plan for my December holiday in advance. So on 21 Oct'20 he replied with an message to say please attached price winners letter. When I opened the attachment it was an old letter dated on 16 Aug'19 and that the price was redeemable and valid till Jan'20. So I wrote back to thank him for the feedback but there are 2 things wrong with the mail. First is there no way I can use the price ae it has expired already and secondly was there no where in the article of 29 May 2020 that was on facebook stipulated that the price is only redeemable out of season. So once again he replied to me saying he will make work of it and get Therien to answer on the request. On 22 Oct'20 at 8:04 I received a call from Elrika Botha from ATKV Buffel****rt to apologize for the mistake and she would for us to give her a chance to handle our booking. I said it is fine but we would like the clarity on the price as this was the problem. So she informed me that she can only ask the resort to extend the price and extend it till end of next year as we know it was difficult this year to go away. I told her I am not interested in that and that I have given my dates to Reyno as per request on his first email. Only to be told no I can't use it at that time and that it was only for out of season. So my response was that there was nowhere that it stipulated that it was for out of season and that it was false advertising and very unprofessional for such a big reputable business to send an exprired and out date winners letter to a client. So she said she wil get a manager of the resort to contact me asap. So after my discussion withe her I received an email from Reyno to say that they would love to have us on the resort. I must please see attached email where he asked me for my date choices but I failed to respond to him and that is why I did not receive a winners letter. So I replied to say that the mail he was referring to just said when I plan my next getaway that I should contact him. And that I didn't want to get in a dispute with him so I will wait for a manager to contact me as Elrika told me earlier. So he replied to say sorry that the winners letter was only an example that was send to me. Up until today I have not received any feedback after the 22 Oct'20 I do find this very unprofessional as we make our membership payments upfront in January of every single year. This has left a sour taste in our mouths and are on the verge of cancelling our membership and maybelook for other resorts to become members. We have heared many complaints about ATKV but we are people who would like to judge for ourselves and that is why we joined. We would like to get feedback from them asap if ever as I see that is how they treat their customers.
0 replies
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5 (100%)