Active since Oct 2020
The most helpful builder I have ever done business with. Meets deadlines and does quality work. Open to suggestions and requests.
Brilliant service and professional assistance from Genevieve
Food good but smoking allowed in non-designated area. Complaints had no effect.
I have a scratch and dent policy and I am having problems getting the company to process and honour my claims. The company now actively looks for reasons to reject claims. They are obstructive by asking for endless photos. M-sure was not like this in the past as I have had such policies for more than 10 years. The service is pathetic to say the least. Policy wording is given meanings that boggle the mind. My advice to other people is that they find another company for such cover. M-Sure needs to get its house in order.
They've had my phone for 2 weeks now. Told me parts had arrived and I could have the phone in 24 hours. Next I'm told the parts were incorrect and they had to re-order. They don't answer phones or emails beyond the automated acknowledgement. The service is shocking.
It's very disappointing. My credit card was so easy to manage with FNB and now even the simplest things are often difficult to navigate.