RW
Ria W
Active since Oct 2020
13
Reviews
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Reviews
13 reviews13 months ago
Bad service. Owner cat contact me
Very very bad service, we spend 100 thousand rand at them and delivery is bad, credit department is bad. Managment is bad they don't even want to answer their phones, stuff gets delivered broken, wrong infested with insects and so much more problems with over charging creditnotes and so much more. I wish the owener want to contact me so I can help him save his business
58 replies
26 months ago
VERY BAD AND DISHONEST SERVICE
Worst service and lying I ever encountered. I have been buying from the Bloemfontein branch for a while now, and I have never in a year received 1 order correctly with out any problems. Evertime it is a constant issue with broken stuff, damaged goods and lately they will call you to say you will get ekstra discount for being a business, BUT THEY DON'T TELL YOU YHAT YOU WILL PAY COURIER FOR EVERY DELIVERY EVEN IF YOU SPEND R20 000 AT A TIME. VERY VERY BAD AND DISHONEST SERVICE. THEY PHONE AND TELL YOU THEY ARE PHONING AND SPEAKING TO YOU IN AFRIKAANS BECAUSE YOU CAN'T UNDERSTAND IN ENGLISH ~ THAT IS VERY BAD SERVICE. THEY PHONE AND ASK IF YOU WANT CREDIT OR REPLACEMENT OF DAMAGE GOODS AND IF YOU SAY A REPLACEMENT THEY WILL CREDIT IT. IF YOU ORDER STUFF AND THEY DON'T HAVE IT INSTOCK, A 3RD PARTY WILL COURIER IT AND YOU AGAIN HAVE TO PAY EXTRA COURIER FEE (BECAUSE IT IS NOT SEND FROM THEM) WHAT A INSULT TO CUSTOMER CARE SERVICES.
58 replies
28 months ago
Bad aftersales support Raquel Panday I have been waiting a week for a reply on email as well as and call
I have phoned, emailed and whatsapp numerous times and find different people everytime that say they will assist and today months later I have had enough. Their aftersales is the worst ever. I have had different issues from their courier to their Pricing and credit they owe and damaged goods that never get refunded or returned. This after spending close to R10 000 a week and I as a customer is still not good enough to get contacted or assisted. support team member Raquel Panday I have been waiting a week for a reply on email as well as and call
258 replies
36 months ago
Worst services every received from Decofurn
I have bought 4 x book cases which I wanted for my birthday for my new shop. It took almost 2 weeks for delivery. When we receive it 3 boxes was already damaged. I requested them to take it back because we don't have space. They didn't they will come and replace it. It has been a week later and still nothing. They don't communicate and the don't care about us as customers. Sorry take it or leave it is not the attitude a company should have towards their client's.
0 replies
40 months ago
Fnb takes our interest
On the 20th of December 2022 I received my money from my first house that I owned for 21 years that I sold. I received a call shortly after that form FNB investment team. After the option to invest the money I asked them to phone me back, so that I could discuss it with my husband. I never got a call back. I was not told that if it lays in my checque account that I would not earn interest. On my savings pocket and credit card I earn interest so why would I not earn interest on my cheque account. This is my main account. It is unfair for FNB to get the interest and not pay it over to us.
132 replies
44 months ago
After 36 years and being worth (according to FNB) R1, 3mil I want to close my accounts
I have phoned FNB on numerous occasions. Where I ask them to phone me, where I asked them to change a debit order details. I have asked for them to change my fnb life policies of 11 years over to my check account because I was about to close my bond account, now that my bond account has been closed. I get messages saying the debit didn't go Through they will double debit me. I when to the banked phoned them they say it is 100% up to date. So I said their is 2 and she first didn't even know about it, then sayimg it is at their insurance department, and put me through. Then that department can't even pick it up and put the phone down in my ear infront off the Primrose branch manager. Then I phone again for them to tell me that they can't find the policy again and say they will call me back on the 8th, which has not happened yet. And much more.
134 replies
44 months ago
Caltex attended rather sit down then help
We where in Sunnyridge on our way with deliveries. When we pull in the petrol attendant walk to us to assist. When my husband said we need air for a flat tyre. She said we have to go to net next pump. And then she went and sit down and my husband had to do it himself. I have the photos to prove it. And they can look on their Camaras
134 replies
44 months ago
Frontline don't care about the old good customers.
I have bought 6 x boxes off Active care pull up nappies from the Edenvale branch, unfortunately 2 off my customers died and only need large not medium. I asked on whatsapp if I could exchange 2 boxes and pay extra and they said yes I must have a slip (which I found) last week the 25th of August 2022 I took two boxes back. The one staff member said yes leave it at the front desk and I had to go and get the rite size. Which the staff in that department was on lunch and I had to pull a very big ladder to the right place only to dind different sizes but no Large. So I went back and asked if they can let me know when they have stock. I was ask to remind them which I did today. They said they don't have atock yet so I ask if they can assist in refunding some so that I can get the right size for my poor old client that really needs the large size. Just to get a phone call asking what is my problem. They can exchange but not refund. So I explained again. So that the manager Emtieeus could understand my problem. But he started getting upset and rude just saying that he is not willing to even exchange them if the do get stock. Because it has been 2 months. Who uses 6 boxes off 8 packets off 10 nappies in less then 2 months? And deal with the 2 funerals so that we can exchange 2 closed boxes of nappies (16 packets) soon enough. Because they don't want to assist old people not to embarrass them selves in wetting themselfs. Very SAD AND BAD SERVICE
0 replies
44 months ago
FNB charges their Clients for not owing them money
I paid my attorney to pay bond and canceled the bond. Our attorney struggled to get the outstanding balance since December2021 till April 2022. When they got the amount they paid it in full. On the 7th of April 2022. Since then FNB keeps my account open and charges my service fee's and a credit life on a zero account that was supposed to be closed Now FNB wants me to hire a nother attorney to close the bond and pay a nother R5000 for them to cancel the account. So I pay for a service that I don't get, for not owning them money and for credit life which I don't owe any body anything for. This is daylight robbery. I am not happy
74 replies
57 months ago
FNB Bad Bad services. No care for their customers
1. Fnb can't fix personal details on my accounts. 2. Fnb can't find their documents for policies they sell you. 3. Fnb can't find my Will and testimony for the last 19 years. 4. FNB SAY THEY WILL PHONE YOU WITH IN 24HOURS AFTER YOU REPORT A DESEASED REPORT. I HAVE STRUGGLED TO GET ASSISTANCE SINCE 27TH JULY AND IT IS THE 18TH OF August Already
53 replies
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1 Star
13 (100%)