LC
Lionel C
Active since Oct 2020
7
Reviews
0
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Reviews
7 reviews3 months ago
Cancelation /Refund Decisions Made Without Customer Consent
Takealot – Cancelation /Refund Decisions Made Without Customer Consent ************* Practices I am submitting this complaint after another deeply disappointing experience with Takealot that highlights a serious lack of transparency and trustworthiness. I placed and paid for an order on 9 January. On 14 January, I received an email from Takealot informing me that the order had been cancelled. In this email, Takealot stated that a refund would be processed, however I was not given any choice or option regarding how that refund should be handled. Without my consent or instruction, Takealot unilaterally decided to refund the money into my Takealot account/credit, rather than returning it directly to my bank account. I did not select this option. I was not asked. The decision was simply made on my behalf. Only after I challenged this did a Takealot representative phone me. During this call, it became clear that this approach conveniently allows customers to repurchase items again, at a higher price, after an order has been cancelled due to an alleged “incorrect pricing error.” This confirms a pattern that many customers have experienced. It is not my problem what price they put on their add. I pay what they advertise. This practice benefits Takealot, not the customer: Takealot takes payment immediately Cancels the order days later Defaults the refund to store credit without consent Keeps the customer’s money inside the platform Encourages repurchase at full price When I insisted on a proper refund to my bank account, I was told it would take 3–5 working days. This raises an obvious concern: it is instant to take my money, but delayed when returning it after Takealot fails to deliver. The supplier involved in this order was listed as “Lekr.” Regardless of the supplier, Takealot is the platform that accepted payment and therefore carries full responsibility for how refunds are processed and how customers are treated. Making refund decisions without customer consent, defaulting to store credit, and offering proper refunds after customers push back is not acceptable retail practice. It erodes trust and creates the impression of deliberate financial manipulation. I am extremely disappointed and no longer consider Takealot a trustworthy company. I strongly advise other customers to be cautious, especially when purchasing items advertised on promotion. This version is tight, factual, and hard to dismiss. If they reply publicly, they’ll have to explain why they think choosing refund methods on behalf of customers is acceptable. Holding customers’ money for weeks, failing to deliver, then trapping the refund inside your ecosystem is ****my behavior and borders on *****ulent. The consistency of this behavior suggests it is systemic, not accidental. This is a ****ming tactic used to purchase items at higher price. Service levels are terrible. Accountability is nonexistent. Takealot has perfected the art of wasting customers’ time while pretending this is normal retail behavior. It isn’t. It’s misleading, *********, and deeply disappointing. I would strongly advise potential customers to think twice before trusting Takealot with their money.
0 replies
52 months ago
Unsatisfied Claim
I would like to tag Infinity car insurance for there terrible service. I reported a claim this morning and had poor service, then tried phoning back several times with no answer or feedback. Have had no contact back or any confirmation of any kind that my claim has been processed. If there is any Infinity representative I will sugest you get in contact with me. Until such time I will post there poor service on all groups. If there are any better car insurances out there please give me recommendations. Thanks
53 replies
62 months ago
WA AUCTIONS FRAUD COMPINY.
This company is a fraud group. I have ordered items last year April 2020 and I have not received all. Its now March 2021. I have been massaging them every week and get the same response of new ownership and so on. Looks like the new owner is worst then the previous owner. Sins my last request for my out standing they looks to have blocked me. Not calls and massages goes through to them.
0 replies
65 months ago
Hellopeter
I need to compliment hellopeter on their great work. Always on the ball
56 replies
65 months ago
Aliexpress
Worst of the worts online store you can think off.1st-Getting logged in is a mission it self and very poorly desighned. Who ever created this desighn must have another look at his skills. 2nd-Servise is really bad and time consuming. 3rd-You wait MANY months for your cargo just to recieve masage to states that the bad news is your cargo will not be delivered at the same time recieve msg stating your cargo will be delivered in 24ours and also at the same time(all in one day) state your cargo has sucsessfully been completed without you recieving any cargo. I must also add that you need to desput on this order that seems inposible(like I mentioned at complaint 1 that you can not log in again, does not matter how much your efford is logging in or getting a new password). I will never in my life again use there terible service.
0 replies
66 months ago
WA Auctions
Have ordered a couple of items more than a half year back. Only small parts have been delivered every couple of months. They sugested a refund. When asking them on how long it will take to refund they will very quickly yank out the law. Which in there case stated to pay out in 28 days only. Its been far past 28 days and still nothing. When asking them they will just say busy in progress. I have ordered from over seas and it take 2 or 3 weeks but a Company just a couple of km from me in Randburg take months to deliver. Dot not decommend this company.
112 replies
66 months ago
Buffalo
Have been waiting for days for partial to arrive. Have mailed, phoned and whatsapp them with no respons other than a agent will get back to you shortly. Service have gone done badly. Very disappointing in Buffalo. They use to give good service.
56 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)