DV
Daleen R
Active since Nov 2020
6
Reviews
0
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Reviews
6 reviews21 months ago
Performance review of Genevieve
Genevieve has assisted me with great enthusiasm and was extremely helpful. She explained everything in the greatest detail.
56 replies
58 months ago
POOR QUALITY OF WORK
1. I explained to the workshop manager my dissatisfaction with the whole situation; which I will explain as briefly as possible: 1.1 My experience walking into the workshop (Witbank) and, the treatment I received, was appalling. The manager mentioned that this was NOT acceptable and apologize. 1.2 I explained that I informed the technician what the “symptoms” of my vehicle was. It all boils down to the slave cylinder inside the gearbox. I also did some investigation on this and, during our meeting inform this to the manager. 1.3 The technician informed me that he will have to take the gearbox out and, test this slave cylinder. I requested a possible estimate and, he informed me that the cost would not be more than R8,000. I approved the cost for the repairs, for the removal of the gearbox and, repair of the slave cylinder. 1.4 They were kind enough to supply me with a loan vehicle, to carry out my job I came to do. I mentioned that the employee that assisted me with the loan vehicle, was the only person nice to me. He treated me kindly and, did the same on returning the loan vehicle. 1.5 Upon receiving my vehicle, the technician said that “he stayed within my budget”. I had NO budget to start with and, I felt that this was very sarcastic. Almost as to say, "I assisted and, you will be back for more". 1.6 I returned to Polokwane, my home town. I did not use the vehicle for two weeks due to illness. 1.7 On 11th May, I had to travel to Burgersfort and, on the way there the vehicle had the same symptoms I originally requested them to repair. I called the workshop and, yet again, was very rudely informed to bring the vehicle back. When I said that I do not reside in their town, I were informed to take the vehicle to a reputable Ford workshop for testing. 1.8 Upon my return, I took the vehicle to BB Ford/Mazda Tzaneen, where my vehicle normally are serviced. They found that the pipe that are connected to the Master Clutch Cylinder – they incorrectly replaced, was broken and, were NOT fed correctly through the engine. It was also tied with a cable tie to hole it in place. I were furious. I mention to the manager that this is not acceptable. 1.9 I had to replace the pipe and, had to pay for the labor as well, as it was discussed in the meeting. The invoice was also mentioned during the meeting. (R2,265.73) 1.10 I did research on the labor they charged and it was found and, they agreed, that it was overcharged. We agreed in the meeting that they would refund the overcharged labor as well as the repair of the pipe and labor. 1.11 I explained to the manager that I were told that the gearbox were to be dismantled from the vehicle – it did not happen. I informed the manager, during the meeting that the “symptoms” of my vehicle ALL boiled down to the slave cylinder not functioning correctly, due to the research I have done. The technician agreed and, said that it would be repaired and, it would take a day or two to complete. 1.12 A week later, I had to go through the same “symptoms” with my vehicle, on my way to Secunda. Being on the road most of the time, my vehicle needs to be in an excellent condition. I travel to remote rural areas and, cannot be left stranded. 1.13 On my return, I had the gearbox removed and, the slave cylinder were tested. It was found it was faulty and, were replaced. If their technician did this the first time (@ Eastvaal Ford Witbank), I would not have had to pay an extra R4,971.74 for the same “symptoms”. The manager mentioned during the meeting that this was TWO DIFFERENT repairs. It is true, however, IF the repairs was done as I requested, this extra cost would not have been necessary. 1.14 During our meeting I agreed to the overcharged labor to be refunded and, the payment for the repair and labor of the faulty pipe. We also agreed that they will send an email with the agreed costs. This mail was send, however the details of the amount was not mentioned. When I requested the amount details, I have been informed that they do not know as the paperwork are being processed by their accounts department. I did not receive the amount we agreed upon in the meeting. I only received the overcharged labor and their cost for a new pipe. I am still at a loss, due to their inability to accept their fault in the NOT only, POOR QUALTITY OF WORK, but also, THE WRONG REPAIR DONE. 1.15 I feel that I have been blindsided and the correct repair to my vehicle was NOT done. In the end it cost me more than my original “budget”. I were willing to let this go, should they had refund the overarched labor on their invoice as well as the invoice for the repair of the work done, when found that the repaired pipe was broken and wrongly laced in the engine (tied with a cable tie). 1.16 What is Eastvaal’s labor and parts warranty?...never got any answer on this question either. 1.17 They say word of mount is a powerful marketing tool - know that I WILL NOT HAVE ANYTHING GOOD TO SAY ABOUT THEM. I WILL TELL FUTURE CLIENTS TO STAY AWAY.
0 replies
66 months ago
Excellent Serivce
GRIFFITH CHETTY FOR PLAN 4002212656 ...Yet again the best service! Thank you so much no hassles when I submitted my claim...Thank you!!!
56 replies
66 months ago
Ford Focus Front Shocks
Thank you to Johan in the Spares Department, my dilemma has been sorted. You assisted fast and were even willing to ensure that I receive my vehicle's parts by delivering to another dealer close to where I am stranded. Thank you again!!!
0 replies
66 months ago
BAD ACCOMMODATION: B&b
Very poor!!! The linen needed to be replaced in 1900!!!! The linen smelled bad!! It looked like the pillow cases was used before...!!! The breakfast (@R75) was not edible. I had breakfast at Symphony in Secunda for LESS and, it was edible. Will NOT refer anyone to this B&BB.
0 replies
66 months ago
Discovery Insure - overnight accommodation
GRIFFITH CHETTY FOR PLAN 4002212656 ....assisted me with friendliness and, he was very helpful. He also promised to call me to ensure that I receive my e-mail...which he did...GREAT STUFF - GOOD SERVICE...thank again!!!
56 replies
Review Distribution
5 Star
4 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (33.333333333333336%)