TO
Terence O
Active since Nov 2020
5
Reviews
0
Industries
Reviews
5 reviews63 months ago
misleading adverts on hippo.
I do not understand why hippo does not advise the customers correctly on comprehensive cover, if a vehicle is financed then hippo should not let a customer complete 3rd party insurance quotes. This is completely misleading the client when the client clicks interested and then the company contacts the client only to advise sorry, but we cannot cover you as you are still financed. This makes the client feel idiotic. Please amend your website to assist a client correctly in order for business to be conducted correctly. if a car is financed then let the website advise you can only select comprehensive and not 3rd party and fire and theft.
53 replies
64 months ago
Property not available (False)
I was advised that this property reference number 103836251 was taken months ago and yet it is still on all property sites saying available and when you enquire about this unit the agent falsely advises its taken "MONTHS" ago, my question is then why has it not been removed? On top of this, the agent has me view a completely different place and when I say its the wrong place I get an "ok" and then I ask the agent why is it still on the property sites the agent completely ignores and tries to change the topic, this is not good business. I wish for this agent to have no further communication with me as its now the second time my experience with this agent is terrible.
280 replies
64 months ago
Confused client.
I don't think it is fair that Head Office can permit representatives to sell Justine products directly to the public and when valid representatives and their team leaders lay a complaint at head office the complaint is ignored. This is very unfair business as all representatives should have the same selling rights, not just one, unless their is nepotism at play here. The store I'm particularly complaining over is the perfume shop. Do that have rights to sell to the public the way theydo?
56 replies
65 months ago
Slacking RCS
I have never in my entire life known a company to debit a customer via debit order and still expect the customer to wait 5 WORKING days for the amount RCS DEBITED from my account. This is a new way of payment for me as its very unsatisfying, I'm really confused how RCS's accounts department works as they seem to be forever on holiday or on leave. When a customer call in, the agents are extremely bobmastic and think that they are better than the customer and can advise the customer what ever they feel is best, then why can the agents never have the answers the customer has questions to? This is not the first time RCS has done its a frankly I'm getting really sick of you people. Ithink once my account is fully paid up, I'm cutting my card up and celebrating never to shop by you guys again, I'm going to have a ceremony while destroying my card as i have had enough. 2020 was a new low for humankind, but RCS takes the cake and donnerse cherry tooo. Wake up RCS, you have a National Consumers Act to keep happy.
112 replies
66 months ago
Negligence.
I have never been so humiliated in my entire life by trying to purchase a product only to know I have deposited funds into my card not 3 hours shy of my purchase and when I call customer care to enquire I get advised that it is not Absa's fault I don't have airtime to call the customer care line to override the purchase for approval and that I need to but things during business hours. What BS is that? If standard bank and FNB can assist their clients, what is wrong with ABSA? very dissatisfied with the response and humiliating services from the credit department
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
4 (80%)