SM
Soraya M
Active since Nov 2020
4
Reviews
0
Industries
Reviews
4 reviews61 months ago
Excellent and poor service
Good day The 5 star rating is for the Staff Member Aneeqah for her excellent way she dealt with my query A 1 star rating is for the store manager on duty on the 1st April A 1 star for none of the managers being available and putting staff in awkward positions should they receive irrate customers I purchased items at Truworths N1 city branch. The 1st set of items was on a store card. The 2nd set if items were cash and unfortunately the sizes were small. I misplaced the slip and took it back immediately on the 1st April. U was advised no change without a slip. Not a very pleasant staff member. I am back at the store after contacting customer service. Very duffucult getting hold of management to assist with the query.as the store manager was not available nir any area managers readily available. I asvused that i have the 1st set of slips to ascertain the dats abd approx time if purchase in order to check up on the system. The staff member struggling as no manager is available. The intent was not to purposefully discard/misplace of the slip. The condition of the items were intact Aneeqah extremely helpful fantastic customer service. She could not get hold of anyone but made me feel that she cared about my situation. Handsdown to her and it was a public holiday. My query not resolved yet but left feeling good The manager needs to learn about customer service
106 replies
64 months ago
DISGUSTED IN RAWSON SOUTHERN REGION - CREATING AN AWARENESS, THERE ARE WAY MUCH BETTER OUT THERE
Its a pity thst i cannot provide a negative rating. Rawson auctions has made me realise thst the Property market needs to be regulated. I personalt as a seller us not aeare of every process and how you can be mislead without knowing Rawson does not live by their soo called value. There agents are hit and run. Sign paperwork, they take the commission and dont give a damn sbout the conclusion on of thd sale. I have been dealing with them since mid October 2020, they gsve me the BS story about ghe market and that they hhaave a cash buyer. The OTP was signed in October. The did not disclose all information upfront it is now going on February and still no payment. There stories with the attorneys contradictory. Dont bother escalating to. TONY CLARKE as you do not even receive a. Automated response. Refer article TheEstate agents making use of social media, said Clarke, should realise that they are there for fostering friendships, not for monetary gain. They are definitely for money gain, unscrupulous, rude, condescending withholds information They make me sick to my core. MY ASSUMPTION IS WHAT MARKET SEGMENT YOU FIT IN, THHAT IS HOW YOU WULL BE TREATED,. SUCH A PITY I NEVER HAD MORE ZEROS TO THE NUMBER. DO YOUR HOMEWORK, FIND OUT ABOUT ATTORNEYS . DO NOT TAKE ANYTHING THEY SAY AS THE CORRECT VERSION UNLESS I. BLACK AND WHITE I WAS TOLD BY THE SENIOR AGENT THAT I WAS IN BREACH, YET SHE COULD NOT PROVIDE EVIDENCE OF BREACH. THEIR LOYALTY LIES WHERE THE MONEY IS INY EXPERIENCE REGULATE THIS MARKET TO SAFEGUARD THE MAN IN THE STREET I WOULD NOT RECOMMEND RAWSON AUCTIONS SOUTHERN REGION AT ALL NO INTEGRITY, NO VALUES, NO LOYALTY, NO AFTER SALE SRVIICE, GREEEEEED GREEED AND SO MUCH MORE I DEFINITIVE NO TO RECOMMENDING IF I COULD CREATE AN AWARENESS ON OTHER SOCIAL PLATFORMS TO PROTECT THE INNOCENT PERSON AGAINST USING THEM I WOULD
0 replies
66 months ago
Poor service, EMPTY PROMISES, DON'T LIKE TO REFUND
Email sent on the 27th October after much deliberation Keto Premiere poor service, misleading, empty promises. Does not like to refund refer email below Greetings, Thank you for contacting customer care. Our supervisors have reviewed your account and have issued the following refunds: R901.80 and R750.67 Please allow 10 business days for the transactions to post back to your Master card ending in (8033). Please let us know if we can further assist you. Kind Regards, Keto Premiere and Reveroslim Support Team South Africa +27-875502437 Greetings, Thank you for contacting customer care. Our supervisors have reviewed your account and have issued the following refunds: R901.80 and R750.67 Please allow 10 business days for the transactions to post back to your Master card ending in (8033). Please let us know if we can further assist you. Kind Regards, Keto Premiere and Reveroslim Support Team South Africa +27-875502437 Show quoted text Hide quoted text On Sun, 15 Nov 2020, 08:19 , <roi@velohouse.com> wrote: Greetings, Thank you for contacting customer care. Our refund team have reviewed your account and have issued the refund.Please allow 10 business days for the transactions to post back to your(Visa, Mastercard) card. Kind Regards, Keto Premiere Support Team +27-875502437 I want my money back. Do not want to deal with a company that has no intergrity
0 replies
66 months ago
Poor customer service. DOES NOT REFUND MONEY BACK
Rain is not the cheapest service provider. While your sim is in the courier bag it's activated and you are billed for the activation before usage The customer service does not attend to your query to resolve. The responses appears to be more scripted. This creates frustration as you need to resend emails continuously. They promised a refund which much time has elapsed. I followed up and no response Poor customer service. Not to be trusted. Misleading and agents not trained. Outsourced to buy sim by other service providers but dies not know how to activate and allocate deduction to the sim to activate. Confusing and doesn't correspond to the product marketed NO REFUND AND NOT SURE IF I'LL GET IT AS THE ONLY CONTACT US VIA EMAIL( ONLY OBE CHANNEL IF COMMUNICATION WITH PATHETIC SERVICE. WOULD NOT RECOMMEND RAIN I WOULD LIKE MY MONEY BACK ASAP as promise. Your turnaround time has elapsed ×***×***********××************×********************* Trailing emails Email: Rain Lucas Manthata (rain CeC) 05 Nov 2020, 16:07 SAST Hi Soraya Your refund has been processed, it takes 7 to 10 working days to show on your side. regards EMAIL RAIN 06 November Hi Soraya, Your Web Service #3757087: [Web-PAYMENT 27816548665 27816548665] has been resolved. If you need any further assistance, please reply to this email to reactivate. Thanks for your patience, Email to customer service 15/11 Good day to confirm based on your response the for payment to reflect was between the 11th - 14th November. To date no refunds is reflecting in my account Regards S
112 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)