TM
Thando M
Active since Nov 2020
5
Reviews
0
Industries
Reviews
5 reviews5 months ago
Bad Customer service at the branch
I would like express my disappointment by the service I received from Wandile from the Avbob Durban Life Insurance branch. I went to submit my surrender documents on the 29th of October and till today I have not received the money. I went to the branch today on the 11th of November and he told me he has sent the email to the person who is working on the case. When I call the call center I am told there is no claim that was submitted by the branch yet he told me the claim was submitted. Wandile seemed not to care that I need the money as I asked him if this will be rectified by Friday and his answer was "we will see". I would like to complement Shaun Nyoni from the call centre who did his best to ensure I am assisted, he called the branch and requested the documents and processed my surrender. Avbob needs more staff like Shaun.
53 replies
11 months ago
Rewards not loaded on my card
On the 19th of May my siblings and I visited Spur Pavilion, after having our meal we paid and the waiter wrote my rewards card number on the bill. I was expecting to get an update via email of my points but nothing came through. After 2 days I decided to call the customer care line and I was told to email the proof of payment and that was very inconvenient for me and I didn't understand why cos I always visit Spur and the points came through after my visit without any hussle. I emailed the transaction history to customer care on the 22nd of May and didn't even receive any acknowledgement of receipt and till today I'm still waiting. What a bad service from Spur Pavilion even when we were there the service was not good we waited too long for the food but we did not complain. I am very disappointed with Spur 😥
0 replies
19 months ago
MTN 8 Final tickets dissaster
I would like to express my disappointment with ticket pro, I went to Spar early in the morning at 7:30 and were told tickets were not released yet. I went to work and kept on trying and the app said there is no event for the 5tj of Oct. This kept on happen until after 1 pm when it's eventually showed the event but was now saying tickets are sold out. As an Orlando Pirates fan I am very disappointed as I will not be able to go support my team at the stadium due to ticket pro's mistake. Next time can there be a limit on the number of ticket each person can purchase whether online on at the store outlets.
0 replies
56 months ago
PICK N PAY PLEASE PAY. MY REFUND!
On the 9th of July I visited Pick n Pay at The Workshop Durban. Wile I was swiping my card for payment the cashier was busy underneath the till looking for a R5 she lost and accidently switched of the till. I had already put my pin and got sms confirmation from my bank that the transaction went through and was only waiting for the till slip. I had to wait almost and hour for the till to switch on and for them to check that the transaction did go through. I was told it did not go through and had to re-swipe my card but 3 days later to my suprise the transaction of R165. 53 was showing twice on my statement. I went back to the store and spoke to a manager by the name of Malcom who promised to sort it out and provide me with a refund once he has spoken to their head office. He asked me to email my bank statement of which I did and till today I have not received my refund. When I went to the store again he told me he sent everything to headoffice and was under the impression I was refunded. He took down my number again and promised to give me a call the following day once he has done a follow up. Till now I have not reveived a call from him. I am very dissapointed with the service I have received from Pick n Pay, even though the transaction was for a small amount but it is still my money and it was not my fault to begin with.
53 replies
66 months ago
I will never recommend Su Casa designs to anyone
I bought orange lounge suit for R20000 last year in June, it's only been a year and the stiches are tearing apart. When I emailed tbem tbe puctures they are telling me they will not repair coz it's my fault. How can tearing of stiches be my gault and ir's only on tbe 2 sitter the other couches are okay. I will never refer any one to Su casa we pay so much money for what?
0 replies
Review Distribution
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4 Star
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2 Star
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1 Star
5 (100%)