SC
Su Casa Designs
Claimed Business
SC
Performance(last 12 months):
Ranked In Retail
#53NPS Score
0Unlikely
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencenK
nazir K
1 reviews | Active since Jan 2020
1 Jun 2021, 10:20
Poor quality Su Casadesigns
We purchased a lounge suite in December 2019 for R28000 cash. The 3 seater started losing its shape by collapsing and ripping apart at the seams after a few months. Sucasa was informed and attended to the issue. Shortly thereafter the 2 seater had the same ripping at the seam. Attempts made to contact Su casa was in vain due to closure i.t.o COVID Lockdown [under6 months from purchase]. Eventually contact was made. Emails received stated that the period for complaint has expired. Their closure during this period was not considered. After some persuasion it was Poorly attended to. After just 1 yr. the set is now falling apart again. After just 1year and R28000. At that price I never expected this quality of workmanship. I dare not contact Su Casa as "period" of warrantee is over. Its now just over a year. R28000 for a set that lasts for just a year is not what I expected. Do not let the OUTER look deceive you. Hope this helps someone who worked hard for their money. Look at other options.
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nazir K
1 reviews | Active since Jan 2020
1 Jun 2021, 10:20
Poor quality Su Casadesigns
We purchased a lounge suite in December 2019 for R28000 cash. The 3 seater started losing its shape by collapsing and ripping apart at the seams after a few months. Sucasa was informed and attended to the issue. Shortly thereafter the 2 seater had the same ripping at the seam. Attempts made to contact Su casa was in vain due to closure i.t.o COVID Lockdown [under6 months from purchase]. Eventually contact was made. Emails received stated that the period for complaint has expired. Their closure during this period was not considered. After some persuasion it was Poorly attended to. After just 1 yr. the set is now falling apart again. After just 1year and R28000. At that price I never expected this quality of workmanship. I dare not contact Su Casa as "period" of warrantee is over. Its now just over a year. R28000 for a set that lasts for just a year is not what I expected. Do not let the OUTER look deceive you. Hope this helps someone who worked hard for their money. Look at other options.
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Riaz H
1 reviews | Active since Jan 2020
26 Feb 2021, 09:52
Terrible customer service and worse experience ever
Terrible Service, worse experience ever and will never purchase from Su Casa Designs again ... bought a lounge set for R12K which only lasted a year and tore all over and when approached the store I was told they cant do anything about it and gave me a contact number for un upholsterer and advised that I should contact them for a price to repair.
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Riaz H
1 reviews | Active since Jan 2020
26 Feb 2021, 09:52
Terrible customer service and worse experience ever
Terrible Service, worse experience ever and will never purchase from Su Casa Designs again ... bought a lounge set for R12K which only lasted a year and tore all over and when approached the store I was told they cant do anything about it and gave me a contact number for un upholsterer and advised that I should contact them for a price to repair.
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Thando M
1 reviews | Active since Jan 2020
21 Nov 2020, 08:48
I will never recommend Su Casa designs to anyone
I bought orange lounge suit for R20000 last year in June, it's only been a year and the stiches are tearing apart. When I emailed tbem tbe puctures they are telling me they will not repair coz it's my fault. How can tearing of stiches be my gault and ir's only on tbe 2 sitter the other couches are okay. I will never refer any one to Su casa we pay so much money for what?
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Thando M
1 reviews | Active since Jan 2020
21 Nov 2020, 08:48
I will never recommend Su Casa designs to anyone
I bought orange lounge suit for R20000 last year in June, it's only been a year and the stiches are tearing apart. When I emailed tbem tbe puctures they are telling me they will not repair coz it's my fault. How can tearing of stiches be my gault and ir's only on tbe 2 sitter the other couches are okay. I will never refer any one to Su casa we pay so much money for what?
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Danie Van der Westhuizen
1 reviews | Active since Jan 2020
30 Sept 2020, 10:11
Very bad service and inferior quality GOODS SOLD
Su Casa has sold us a genuine leather uppers Venice Lounge Suite that was of inferior quality. The backrest of the 3 x seater has a crack in the one patch that seems to be synthetic and not genuine leather (some type of synthetic material). Su Casa was contacted on various emails and only respond once saying the lounge suite was out of warranty (6 months), but the whole lounge suite is now only 1 year old and we have taken very good care of it with regular leather care etc etc. Please check before buying from Su Casa as their after sales service in none existing
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Danie Van der Westhuizen
1 reviews | Active since Jan 2020
30 Sept 2020, 10:11
Very bad service and inferior quality GOODS SOLD
Su Casa has sold us a genuine leather uppers Venice Lounge Suite that was of inferior quality. The backrest of the 3 x seater has a crack in the one patch that seems to be synthetic and not genuine leather (some type of synthetic material). Su Casa was contacted on various emails and only respond once saying the lounge suite was out of warranty (6 months), but the whole lounge suite is now only 1 year old and we have taken very good care of it with regular leather care etc etc. Please check before buying from Su Casa as their after sales service in none existing
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Replies (0)MH
Mohammed H
1 reviews | Active since Jan 2020
22 Jul 2020, 16:26
Su Casa
Purchased my white corner sofa set from Su Casa 3 years ago and still get complimented on the looks and quality. Great buy with no regrets!
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Mohammed H
1 reviews | Active since Jan 2020
22 Jul 2020, 16:26
Su Casa
Purchased my white corner sofa set from Su Casa 3 years ago and still get complimented on the looks and quality. Great buy with no regrets!
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Zintlanu N
1 reviews | Active since Jan 2020
22 Jul 2020, 12:35
We are being ripped off
I bought a lounge suite (leather)from SuCasa, in less than a year they started cracking and tearing apart, went back to the shop to inform them about what had transpired, they demanded a receipt which we could locate at that time. eventually we managed to get hold of the receipt, they accepted it and loaned us another lounge suite while they were having a look at the default. It’s been over a year, we are still waiting for a positive feedback
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Zintlanu N
1 reviews | Active since Jan 2020
22 Jul 2020, 12:35
We are being ripped off
I bought a lounge suite (leather)from SuCasa, in less than a year they started cracking and tearing apart, went back to the shop to inform them about what had transpired, they demanded a receipt which we could locate at that time. eventually we managed to get hold of the receipt, they accepted it and loaned us another lounge suite while they were having a look at the default. It’s been over a year, we are still waiting for a positive feedback
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