Active since Nov 2020
Questionable behaviour, no people skills, lack of training, lack of competence, dodgy requests given to customers by this KFC branch! Branch Manager - Jessica has no customer skills. I logged a complaint with KFC for 1 issue, I now sit with 2. I escalated my matter to the Area Manager - I have not heard from anyone! I raised valid concerns but no one seems to care!
Only incompetent people work at this branch (WestCoast Village Cape Town). They cannot read either. I’ve wasted my money 🤬
After drinks were served, the draft I had broke. All the alcohol spilled all over the table including myself and friends. I was drenched, and reeked like alcohol. Although we requested napkins and assistance, the service was slow. The manager stated he’ll order us another draft. My issue is that there was no sincerity in terms of what has happened, no manager/people skills were displayed. The manager gave me a non-chalant attitude. When it came to payment, the manager avoided us before we had to get his attention, all he could do is give us R50 off the bill. Bearing in mind the bill was almost R700. I find this extremely unacceptable and seriously disappointing. I expected a more personal and sincere apology from the manager. I will never ever, return.
I decided to drive all the way to The Butcher Shop & Grill, Mouille Point, Cape Town on the 26th November 2020 for dinner. Ordered wine, the wine arrived, I asked the waiter for ice, no ice arrived. I then requested ice from another waiter still no ice arrived. My order came, which was a medium to well steak with baked potato. The steak wasn’t medium to well, it’s was ****** and extremely red. I did not mention it at all to the manager who did his rounds asking customers are they enjoying their meal. I nodded my head. But disappointed at the meal to be honest. After dinner I requested the bill, I felt the need not to add a tip, because of my experience. The waiter arrived with the card machine, I took my card out my wallet and handed it to him, he proceeded to tap the machine with my card and threw my card down on the table. I’m assuming he did this because I did not tip. I explained to him that I gave him my card whilst he threw it onto the table. He responded ‘he didn’t know he through it’. As I proceeded to leave he ****led something to his colleague in their language, something along the lines of ‘this idiot didn’t tip me’. I wanted to intervene but decided not to, as it will get me nowhere. I will never, ever go back there again!
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