Active since Dec 2020
After raising my issues of poor service earlier this week, Outsurance promised to call me back by yesterday with an improved costing of my policy. 24 hours later still no call.
First, payment was delayed to the panel beater, Marthinus only advised after a follow up by me that there was a blockage. Then when I followed up in the same email chain , Molefe told me INCORRECTLY that I don’t have a hired car in my policy. I asked him immediately to call me back. Days later that hasn’t happened. Really horrible service.
Last Friday I called Outsurance at 8.49am and spoke to Kuben Naidoo. (I think that’s the name) I asked why I am not getting an original windscreen installed and he said I have to justify why I want an original. Surely when I pay the premium, I am insured for what I have. I asked him to email me his explanation, he said he would do so immediately. He has not done so yet. I emailed Marthinus to set up a call he has not responded. Really poor service
MARTHINUS VAN ASWEGEN Has been quick, accommodating and very efficient every step of the way
I raised a complaint with Woolworths 12 days ago regarding poor quality crisps, they sent an automated email saying they would get back to me. I’m still waiting to hear back.
Repeatedly Spamming and offering loans. I want nothing to do with them
Through the infinite mercy and grace of the ALMIGHTY, I was able to buy a vehicle.From arrival, to the full process of purchase, and detail explanations, including after sales support, Portia has been excellent.
I live in central Benoni and I am only being served by a Checkers food in Lakefield. My issue is the Checkers food doesn’t have all the specials as the main Checkers and they have a limited stock offering. Despite calling and talking to them, they refuse to change my feeder area even though they used to supply from the Checkers on North Rand Road in Boksburg.
Vodacom dropped my fibre speed to 10mbs even though I pay for 50mbs and have been doing so for years. When I called them, they say say it’s automated and not their fault. They are rude, and now want to increase my bill and lower my speed. The call centre lady repeatedly cut me off when I tried to explain. Worst customer service ever I have been waiting for 10 days and they still bill me for 50mbs while providing 10mbs. They keep calling to say they will fix it but nothing happens. Ntombi has promised with zero delivery.
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