TI
Tshokolo I
Active since Dec 2020
21
Reviews
0
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Reviews
21 reviews3 months ago
2020-1200843
In December 2025 I wrote a review about First National Bank regarding my matter which dates back to the 25th September 2020. The bank responded to my review by giving me reference number 7013646NF and promised to get back to me within five days, but they never did. In turn, to make their work simple, I emailed them all the documents that I submitted to Brits branch, ie, police statement under oath, their statement under oath, and all the information needed on that day. They failed even to follow up on the Old Mutual account holder where some of the money was deposited.MY CASE NUMBER IS:2020-1200843. I called FNB ***** department today and I was informed that they usually close the matter after five years, which makes me think that they keep quiet for this long so that the cases can be swept under the carpet. How can both the bank and the police keep so quiet without consulting the complainant as they both have same affidavit with them. Aren't they working together to drop these kinds of crimes.
56 replies
4 months ago
RAIN: BAD CLIENT SATISFACTION
They don't keep their promises of dealing with their customers privately. Theirs is just to stop Hellopeter from seeing their response. They totally don't contact their complaining customers. They keep on accessing their bank accounts for 'forced ' subscription money. They are tarnishing our bank records, causing massive negative impact on our credit scores and unnecessary bank charges, that lead to overdraft.
224 replies
4 months ago
RAIN'S UNKEPT PROMISES
Since I made a review about Rain they promised to look into my matter with them, but till today, they are still regularly accessing my bank account . They haven't even contacted me about the progress of my complaint.
212 replies
4 months ago
***** CASE NOT YET RESOLVED
On the 25th September 2020 I received a call from a person claiming to be a representative of the bank. He maintained that he was updating my profile and debit orders as,due to COVID 19, schools do not have proper closing and salary dates. I tried to explain to the consultant that I was in the classroom and that he could call later but he insisted that it was urgent and it wouldn't take long. With the situation I was in, I comp****, although it was not allowed in during contact time with learners. I only realised after the call that the person was ****ming me after the bank had sent me a message alerting me of the transactions, but it was too late. The money that I had borrowed from African Bank has been ****** and now I couldn't finish the house I was building for my family. I immediately stopped my card but it was too late. The bank couldn't take responsibility for the theft and told me that I made a mistake by approving the messages that the 'consultant ' sent. I gave the bank all the necessary documents that I thought would help them track and trace my money, but till today I haven't heard from them about the case. I even gave them the contact numbers of the person who called me. I gave the bank the statement,or affidavit, that I made when I opened the case at Mothotlung police station, and made another statement at First National Bank Brits Mall branch. The loss of my last money led me to micro lending to finish my house, but this couldn't help as I had to support the family on the other hand. For being their, ' trusted and loyal customer ', as they put it, the bank offered me half the money that I have lost. They asked me to sign a document that I agree to be given that half amount which I refused, but they continued depositing it in my account. The whole situation put a strain on my mental health and my marriage started to crumble, which led to divorce in 2023. I'm left with a loan debt that I can't enjoy living in a house that I made it for since the house was awarded to my ex-wife and children. African Bank has offered me a discount on the loan if I pay it before the end of the month but no financial institutions is prepared to consolidate my loans due to the micro loans I'm now depending on. I approached First National Bank for help but it seems I'm no more that 'valued ' customer. I tried to explain to them where this whole situation come from but they wouldn't listen. I even tried to convince them to consolidate my African Bank loan with a housing mortgage, but they refused. This would have helped me because the loan would be deducted directly from my salary as I am a government employee with a housing subsidy. Except for African Bank loan, all my micro loans are payday loans. They are paid up every time I get my salary, but I have to go back to them as even my bank has turned me down. I was assisted by staff member 4689283. The reference number is 2328859. Case number 2020/1200843.
53 replies
4 months ago
RAIN IS BEHAVING LIKE A ****
I have a Rain router in my house. My understanding was that if you don't pay, you don't get services, not you incur arrears. I have been pleading with Rain to cancel my subscription without any success. It's a subscription, not a contract. They are now accessing my bank account on a daily basis hoping to get their so-called subscribe fees. This is affecting my account as every time they find nothing, charges are added to my account. One of my FNB accounts has since been closed due to overdraft caused by Rain. I am appealing to authorities in the communication controlling bodies for help. This is frustrating and affecting my credit worthiness. Why can't Rain stick to the date agreed to when one subscribed to their services. They are so desperate to keep subscribers that they would go all the way to **** them. This is a ****. How can you check on one's account on a daily basis.
106 replies
8 months ago
REFS: 127495478, 127559809,128254739, 128255677,128775026
On the 26th of July 2025 I received a text message from DSTV Multichoice reminding me of my subscription payment due date, which was the same day. The amount that I had to pay was R1672,00. I immediately used the link on the text message to pay the subscription. To my surprise, instead of debiting R1672,00 on my account, R1910 was debited from my account. I immediately contacted DSTV Multichoice making them aware of the transaction. I put it to them that wrong amount was debited from my account and that it seems my banking details were compromised if that was how they conduct their. I have been subjected to subscription service cuts on a daily basis with a promise that the problem will be sorted as the money was not allocated into my subscription account. Every time I call I am attended to be a different consultant who requested the same information I have given the others. Sometimes they would tell you that they are answering from a different provincial call center and so I have to explain and send proof of payment as I did before, which is starting to annoy me. Every time I communicated with them they allocated me a new reference number. The last email they sent me was that my money has been allocated correctly to my subscription account, but still, my services are cut. It seems to me that DSTV Multichoice does not record conversations and emails as one wouldn't have to go through the same interrogation from different consultants in order to get help.
0 replies
10 months ago
DEBIT ORDER REVERSALS
Since the 27th of June I have been trying to reverse unauthorized amounts on my account with First National Bank without any success. In my statement it shows that debit orders did go through the magtape, but when I try to reverse them they tell me that it doesn't appear on their system. They keep on telling me to call the following day. They don't even have the decency to send us messages to inform us about what is happening on their side. For a long time I have been planning to move my accounts to another bank but now I think the time has arrived.
109 replies
16 months ago
Standard bank
Thanks Hellopeter for helping me to resolve my problem with Standard bank. After my review Standard bank didn't waste time to respond to my review. I would specifically like to thank Gorden Bila for his excellent handling of my query. He took his time to make sure that my problem is sorted and within three days all was resolved and I got my money. Together with one of the lady consultant, I'm sorry I forgot her name, they made sure that I'm updated regularly on the process until to the end. I wish them all the best and blessings in life and at work as well. If consultants at branch level could do better to improve their work, people like Gorden Bila wouldn't have problem in resolving clients' problems.
56 replies
16 months ago
STANDARD BANK: LOST MEDICAL AID FUNDS
On the 12th of July 2024 my grandson consulted Ocular Medics Eyecare for treatment. Since the practice was not yet registered with GEMS, their (Ocular Medics Eyecare) claim was paid into my old Standard bank account which is no more active. GEMS advised me to follow up with the bank in order to find out what happened to the claim. I did just as I was instructed and Standard bank did confirm that the money was indeed deposited into the bank account which had long been canceled. The bank, Pretoria North Branch, promised to trace the money, R2888.00 or more, and find out what happened. I was given a reference number:7061655365. I have been following up on the matter and till today Standard bank has not resolved my query. The optometrist is threatening me with legal steps since my medical aid is not paying for the service fee they claimed from them. It has been six months now and I don't even know where to get help. I don't even know whether it was correct for GEMS to advice me to follow up with the bank whereas I was not the one who deposited the money to Standard bank. I informed the medical aid that the account has not been working for years and that I was now using another bank. I furnished both GEMS and Standard bank with my new bank details but still I haven't received any positive response.
56 replies
18 months ago
STALLION'S EXCELLENT SERVICE
Hi five to Stallion Turbo and their staff for an exceptional service they have done on my vehicle after experiencing turbo problems. My car is performing exceptionally good. Thanks for all their updates while the vehicle was with them. Special thanks to Rene and Jaco for all your warm reception and advice. Keep up the good work and be blessed.
0 replies
Review Distribution
5 Star
4 (19.047619047619047%)
4 Star
0 (0%)
3 Star
1 (4.761904761904762%)
2 Star
2 (9.523809523809524%)
1 Star
14 (66.66666666666667%)