VX
Vee X
Active since Dec 2020
7
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Reviews
7 reviews17 months ago
Disappointing Experience with Pineapple Insurance
I am extremely dissatisfied with my experience with Pineapple Insurance. After paying my premium for December, I decided to cancel my policy and informed them that I would no longer be needing coverage since I was selling my vehicle. To my surprise, not only did they refuse to refund me for the unused portion of the month, but they also informed me that I wouldn't be covered for the remainder of December, despite already having paid for the full month. This lack of clarity and fairness is incredibly frustrating. I would have understood if they had said, "We can't refund you, but you will be covered until the end of the month." Instead, I was left confused as to where my money was going if I’m not getting coverage or a refund. The customer service has been unhelpful, and I’m left feeling that Pineapple Insurance is not living up to its obligations. It's unacceptable to pay for coverage and not receive any benefit, especially when they have taken my money. I would caution anyone considering this insurance company to think twice, as the lack of transparency and refusal to provide basic services is concerning.
112 replies
18 months ago
No customer care & no regard for those with specific health needs
I purchased a voucher from Orchid Day Spa as a prize for a colleague, but soon found out that the recipient couldn’t use it due to a skin condition that prevents them from using any oil-based products or getting massages. I explained the situation and asked for a refund so I could get something more suitable. However, Orchid Day Spa refused, citing their “non-refundable” policy. Even after I made it clear that any oil-based product was unsuitable, they insisted the recipient try g****seed oil, saying it was organic. This completely ignored the health concern I’d already explained. They offered no alternative services, only suggesting that someone else use the voucher. To make matters worse, I was given an email contact in Durban, told that the person I needed to speak with was unavailable, and I never received the follow-up call I was promised. I am extremely frustrated and disappointed by the lack of flexibility and concern for individual needs. It highlights the need for greater inclusivity at places like Orchid Day Spa. I want to raise awareness that customers with specific conditions may not be accommodated here. Given this poor service, I won’t be recommending them to anyone.
0 replies
27 months ago
I got sold a car that didn’t even last a month and turned out to be a total dud.
I wish I read reviews before purchasing. This dealership sold me a total DUD. The engine started overheating. It did not have an air con, engine leaking, faulty electrical wiring, misfiring, redone engine that wasn’t disclosed when buying, I found out all these issues after buying, NONE OF THE ISSUES WERE DISCLOSED, even on the adverti*****t they **** about the service history and the health of the car. …the list is endless. It ended up having to be towed after almost killing me in a car accident because it slowed down while I was overtaking until it stopped completely. Be careful of this dealership! All this happened within less than 200km of driving after purchasing. Looking at all the reviews there is no lies, Several other things needed to be fixed and replaced meanwhile the dealership owner marvellous takes no accountability. Literally seconds after paying, you’re on your own, Marvellous will not take accountability for any issues although they claim to have a “warranty” on the vehicle. Sales consultants don’t know anything about cars yet they’re selling cars. No knowledge of the features and capabilities of the car. Also not honest about the car faults if you’re buying pre-owned. This is not a reliable dealership. I was called evil as a customer for writing my review. please view pictures. The case is with the ombudsman because I was threatened that if I don’t take my review down I won’t be refunded.There’s probably many other people who got threatened. No matter how good the deal is, go to a trustworthy reputable dealership and request for a Dekra report before buying. This dealership is not good. You will definitely regret buying. The cars they sell are unreliable, unsafe and faulty, you will not enjoy it.
0 replies
28 months ago
****mers! Cars have engine issues
Avoid this dealership at all costs no matter how good the deal looks. Sadly I only saw other reviews after buying. They are ****mers of the highest note. I got a car from them less than a month ago it is overheating and I am unable to drive it. Marvellous will refuse to pay for your repairs although he said it's got a 3 month engine warranty. Instead you will get insulted and accused of damaging the car when you make them aware of issues. Stay far away from this dealership. If you already bought a car from them report them to the MIOSA, this business doesn't care about their customers. Their cars have engine problems that are not disclosed when you purchase the car. Sales reps have no knowledge of the features of the car, no answer to your questions yet they are "sales reps". Buy at your own risk.
0 replies
45 months ago
Poor Customer Service
Poor customer service: On Womens Day I was unfortunate to have come across Famida, a very rude, unfriendly, unhelpful waiter who blatantly refused to assist us because we moved tables, she also refused to call someone who can assist. We had to flag a manager to explain what happened and he allocated a new waiter, she is the reason why this place was a very unpleasant experience and would not recommend.
0 replies
49 months ago
Don't support SHEIN, you will not get your order!!
If SHEIN does not change their logistics companies they will literally loose customers and close down. The ordering process is seamless, great value for money but both ARAMEX & BUFFALO logistics are disgusting and pathetic! Contact centers have the worst service ever! Buffalo will even hang up on you when you call. Would not recommend, rather go to the mall to do your shopping, I regret supporting this business as it has always resulted in the mostly shockingly horrible service! I have friends I referred that I am also retracting because I do not want them to experience.
0 replies
65 months ago
BAD BAD SERVICE FROM FNB CRESTA MALL!!!
Good day, I am very disappointed with the service I received from FNB Cresta Mall 2020-12-11. After several attempts to get a bank statement both on the fnb app and atm I walked into the branch, firstly I walked in and no one was available at the entrance to usher me to the correct department, after waiting close to 15 minutes I walked inside to look for someone to assist and was assisted by Eric, I explained my situation and that I urgently need a bank statement, a visibly frustrated Eric refused to assist and said that he will charge me R42 per page for the bank statement although it was their ATMs that were not loaded with paper. I then requested for the manager on duty, Shostika to explain why I must pay so much if the ATMs and self service platforms are not working and also explained that I do not have enough time to be waiting. She irritably said that she doesnt know because she is not a technician, blamed it on the cellular network that I am using and did not explain why they would charge although they are well aware that the ATM does not have paper at that time. She directed me to online banking, after wasting my time and not apologizing for the inconvenience caused, online cubicles also did not have paper to print the bank statement, she kept on moving me from one cubicle to another. In the midst of that, Shostika decided to leave while I was still busy trying to log in, until a service consultant by the name of Bongani came to assist and guided me well and apologized for the bad experience and said he understood my frustration and did not charge because it was not my fault that the ATMs did not have paper. The experience I had with Shostika & Eric at FNB Cresta is the reason I will move my account elsewhere, In my 11 years of loyalty to FNB I have never received such appalling customer service. Unhappy customer
56 replies
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