BG
Barbara G
Active since Dec 2020
12
Reviews
0
Industries
Reviews
12 reviews27 months ago
Shocking Experience with RENEW-IT Greenstone.
I hope this message finds you well. I am reaching out to share my recent experience with Renew-It, a company that was outsourced by First for Woman Insurance to handle the repairs of my vehicle following an accident on the 2nd of December 2023. I believe it's crucial to bring attention to certain aspects of the service provided by Renew-It. My vehicle, which I maintained meticulously before the accident, was entrusted to Renew-It for repairs. Regrettably, the overall process has been less than satisfactory, and I want to share my concerns about the service received. During the initial assessment, it became apparent that Renew-It had utilized second-hand parts confirmed by one of the employees as authorized by First for Women, and the quality of craftsmanship raised some concerns. Observable issues included a second-hand bonnet that didn't perfectly match the paint, a bonnet that was not aligned properly, and padding that exhibited movement and did not fit seamlessly. These observations suggested a compromise on the quality of the repair work. There was a visible blending attempt on the fenders which devalued the vehicle significantly. First for Woman Insurance authorized the use of these second-hand parts. The total amount approved for minor repairs exceeded R 61,000, which included a second-hand bonnet requiring a respray, valued at R 16,000. It seemed disproportionate, considering industry standards, raising questions about the overall value of the service provided. Additionally, my requests for the assessment report and phone call recordings from the day of my claim have gone unanswered to date, contributing to a lack of transparency and accountability. I feel it's important to share my experience to inform other vehicle owners. While I acknowledge that every situation may differ, it's crucial to exercise caution when choosing a service provider for vehicle repairs. I am greatly disappointed.
56 replies
27 months ago
Shocking Experience with RENEW-IT using SECOND HAND PARTS: A Warning to All Vehicle Owners
I am writing to share a disheartening experience with RENEW-IT, a company outsourced by First for Woman Insurance to handle the repairs of my vehicle after an accident caused by another driver on the 2nd of December 2023. I feel compelled to warn fellow vehicle owners about the substandard workmanship and ********* practices I have encountered with RENEW-IT. My vehicle, which was immaculately maintained by me before the accident, was entrusted to RENEW-IT for repairs. Unfortunately, the entire process has been a nightmare, and I want to bring attention to the unacceptable practices of this company. Upon the first assessment, it was evident that RENEW-IT had used second-hand parts and displayed a shockingly low quality of craftsmanship. The flaws were glaring, even to a non-professional like myself – a second-hand bonnet that did not match the paint properly, a poorly aligned bonnet, and padding that was moving and did not fit correctly. These issues indicated a disregard for quality and a willingness to compromise on the safety and appearance of my vehicle. Despite my concerns and objections, First for Woman Insurance, the company responsible for outsourcing the repairs to RENEW-IT, authorized the use of these subpar second-hand parts. The total amount authorized for minor repairs exceeded R 61 000, including a second-hand bonnet that still required a respray, valued at R 16 000. It is evident that RENEW-IT could not justify charging more than R 4000 - R 5 000 for the work, raising serious doubts about their integrity and commitment to providing quality service. Furthermore, my requests for the assessment report and phone call recordings from the day of my claim have been consistently ignored by RENEW-IT, adding to the lack of transparency and accountability in their dealings. I want to caution all vehicle owners against entrusting their vehicles to RENEW-IT. The company's substandard workmanship and ********* practices are unacceptable. If you value the safety and appearance of your vehicle, I strongly advise looking for alternative options for repairs. Please share this message to ensure that others are aware of the risks associated with RENEW-IT, and consider sharing your experiences to protect fellow vehicle owners from enduring similar hardships. #RENEWIT #AutoRepairNightmare #*********Practices #SubstandardWorkmanship #VehicleOwnersBeware #ShareThisMessage
58 replies
27 months ago
2nd hand PARTS! Urgent Warning: First for Woman Insurance - Shocking Lack of Service and Poor Workmanship
I hope this message finds you well. I am writing to share my appalling experience with First for Woman Insurance, and I believe it is my responsibility to warn potential and existing clients about the shocking lack of service and poor workmanship I have encountered. On the 2nd of December 2023, I was involved in an accident caused by another driver. I promptly informed First for Woman and provided the necessary proof that the accident was not my fault. To my dismay, the entire process has been a nightmare, and I want to bring attention to the ********* practices within the company. First for Woman outsourced the repairs of my perfectly clean vehicle to RENE-IT in Greenstone. The vehicle was assessed and fixed with second-hand parts and exhibited a very low quality of craftsmanship. As a non-professional, even during the first assessment, I could notice the substandard work: a second-hand bonnet, paint not matched properly, and a poorly aligned bonnet that they couldn't match correctly. The padding under the bonnet was also moving and didn't fit properly, clearly indicating the use of cheap and low-quality parts. Despite my concerns, First for Woman authorized the use of these second-hand parts. The minor injuries to the car were authorized for an exorbitant amount of over R 61 000, including a second-hand bonnet that still needed to be resprayed, with a value of R 16 000. It is evident that they could not justify paying more than R 4000 - R 5 000 for this subpar work, raising suspicions of potential money laundering within the company. To make matters worse, I have never received the assessment report from the First for Woman assessor, despite multiple requests due to the poor workmanship. Additionally, my requests for phone call recordings from the day of my claim have been consistently ignored, raising serious concerns about transparency and accountability. The senior manager, THEMBAKAZI SIGASA, seems to be unwilling to get involved or assist in resolving the mess created by First for Woman. The lack of support, communication, and assistance from the insurance company is appalling. They only seem friendly when collecting payments but show a complete disregard for their clients' well-being. I have spent most of today trying to contact First for Woman, enduring waiting periods of over an hour each time, only to be met with excuses and a lack of answers. The employees hide behind claims of no knowledge, wrong department, or no authority to assist. It is the most pathetic display of customer service I have ever encountered. I have been without a vehicle for two months, and First for Woman is attempting to use exhaustion tactics to evade responsibility for their lack of service and poor workmanship. I am currently preparing a case with lawyers and reporting the situation to the ombudsman. I implore anyone considering First for Woman Insurance to think twice before engaging with this company. It is clear that they prioritize profits over customer satisfaction, and their practices are unacceptable. Please share this message to ensure others are aware of the risks associated with First for Woman Insurance. #FirstForWoman #InsuranceNightmare #CustomerServiceFail #PoorWorkmanship #*********Practices #Warning #ShareThisMessage
58 replies
27 months ago
Subject: Exceptional Experience at Mulsons Used Cars - Boksburg
I recently had the pleasure of purchasing a pre-loved vehicle from Mulsons Used Cars in Boksburg on Pretoria Road, and I must say, my experience was nothing short of exceptional. From the moment I stepped onto the lot, Ahmed provided me with friendly and professional service. His knowledge of the various cars and their features was impressive, and he took the time to understand my preferences and needs. Unlike some other dealerships, there was no pressure; instead, I felt like Ahmed genuinely wanted to help me find the perfect car. Mulsons Used Cars boasts an impressive selection of high-quality vehicles. The extensive range ensured that I could find exactly what I was looking for within my budget. The dealership's commitment to offering well-maintained and reliable cars truly stood out. After making my purchase, I encountered a couple of challenges related to the vehicle. However, I can't praise the Mulsons team enough for their prompt and effective resolution of these issues. They demonstrated a commitment to customer satisfaction that went above and beyond my expectations. The way they handled the challenges left me not only with a fully functional vehicle but also with the assurance that Mulsons stands by the cars they sell. Today, I am a happy owner of a pre-loved vehicle, thanks to the excellent service and professionalism I experienced at Mulsons Used Cars. I wholeheartedly recommend this dealership to anyone in search of a reliable and trustworthy place to purchase their next vehicle. Kudos to Ahmed and the entire Mulsons team for making my car-buying journey a positive and enjoyable one!
0 replies
27 months ago
Warning: Terrible Service Experience with First for Women Insurance!
Dear First for Women Insurance Customers and Potential Policyholders, I hope this message reaches you before you find yourself in the unfortunate position I am currently facing with First for Women Insurance. I want to share my horrific experience with their abysmal service. On December 2nd, 2023, I was involved in a car accident caused by another driver, who has an active insurance cover underwritten by the same company as First for Woman. Despite being a loyal and punctual customer, the nightmare began after the accident. Firstly, my vehicle has been held by First for Women now for close to 2 months, causing significant disruption to my life. Despite my numerous telephonic follow-ups, I have not received any communication about excess fees or the standard procedures for processing my claim. When I was finally notified that my car was ready for inspection and collection in the beginning of this week, I was slapped with an unexpected excess amount. No prior information, no transparency – just a demand for money I can't immediately produce. Legal advice confirms that the at-fault party is responsible for covering the excess. I went as far as addressing the issue with the senior manager of the claims department Thembakazi Sigasa who was more interested in interrogating me to use any possible trick in the book to avoid helping me and finding a solution and currently playing for time. But here's the kicker – First for Women insists on penalizing ME, their client, for someone else's bad driving. They treat me like a ********, demanding payment instead of claiming it from the party truly at fault. This is not the first time I've had issues with First for Women. In a previous claim, my vehicle returned with missing parts ****** while in their care. There was no clarity on where they'd taken my car causing a severe anxiety! Not only does First for Women Insurance fail in their basic duties, but they also actively hinder the resolution process by withholding crucial information. I have repeatedly requested recordings connected to both of my claims, only to be met with stalling tactics. Despite numerous pleas, they continue to withhold the recordings, leaving me in the dark about crucial details regarding my claims. Yesterday, when I inquired about any notes in their system, they couldn't locate any of them. It is beyond comprehension that a company entrusted with our safety and financial security is so disorganized and uncooperative. This lack of transparency and refusal to provide essential documentation raises serious concerns about the integrity of First for Women Insurance. If they cannot manage basic records and fail to produce requested information, how can we trust them with more significant responsibilities? First for Women claims to protect women, but their actions speak louder than their adverti*****ts. They play for time, provide no communication, and treat their clients as if they caused the accidents themselves. I implore all current and potential policyholders to think twice before entrusting your safety and financial well-being to First for Women Insurance. This company's service is nothing short of a nightmare, and their commitment to fairness and responsibility is nothing more than a marketing ploy. Please share this post to spread awareness and prevent others from falling victim to the ********** service provided by First for Women Insurance. #FirstForWomen #BadService #InsuranceNightmare #CustomerExperience #AvoidAtAllCosts
58 replies
31 months ago
A Disheartening Experience with First For Woman Insurance
Dear First For Woman Insurance, I am writing to express my profound disappointment and frustration with the recent experience I've had with your company, which has left me utterly dismayed. As a loyal customer who believed in your promise to protect and serve, I feel compelled to share my ordeal, which has been nothing short of traumatic. For nearly 2.5 years, I have been a dedicated customer, making timeous payments and maintaining a claim-free record with your company. I subscribed to the belief that "a company is as good as your first claim experience with them." Unfortunately, my recent encounter has shattered this belief. On September 19, 2023, I was the victim of an attempted hijacking, a harrowing incident that unfolded before 10:00 AM. Thankfully, I managed to escape to safety despite severe damage to my Audi A3. The prompt alert from the onboard display screen detected a rapid loss of oil and instructed me to turn off the engine. In the immediate aftermath of this terrifying encounter, I reached out to your insurance company for assistance, a decision I now deeply regret. What followed was a sequence of events that defied logic and basic customer service expectations. 1. Towing Mismanagement: After contacting your insurance, a flatbed tow truck from D.O.T. Towing was dispatched to collect my vehicle and take it to a nearby assessment center. However, without my knowledge or consent, D.O.T. Towing overrode the system and transported my vehicle to a location much further away—Renew-it in Bedfordview. This inexplicable decision was made without any communication or explanation, leaving me utterly bewildered. 2. Unpleasant and Defensive Service: My attempts to seek clarification were met with defensive and unhelpful responses from your representative, Hayley. She displayed an unpleasant attitude, provided vague excuses, and raised her voice when questioned about the towing and repair process. To add insult to injury, she callously informed me that my beloved Audi would be repaired with Chinese alternatives, disregarding my preference for new and original parts. 3. Delays and Disregard: To further exacerbate the situation, Hayley informed me that the assessment process would take an astonishing 4-5 working days. This extended timeframe was presented with a blatant lack of urgency and professionalism. She also insisted on providing feedback only on Tuesday, September 26, 2023, leaving me without information for an extended period. 4. Deceptive Sales Tactics: On September 26, when I finally received a call, a new representative attempted to coerce me into changing my insurance coverage to a business plan with significantly higher premiums. This maneuver was both unprofessional and opportunistic, exploiting the situation to push for more costly coverage. 5. Lack of Transparency: The quote for the claim remains unclear, and I have not received the promised email detailing the repairs needed. When I attempted to seek clarification, your representatives were unavailable anymore. 6. Excessive Towing Costs and Unauthorized Access Fees: It has come to my attention that my vehicle will be towed back to Kempton Park for repairs, doubling the towing costs incurred. This raises concerns about internal auditing and the financial practices within your organization. Moreover, my access payable for the claim has been inflated by R700.00 compared to my policy agreement, an act that I find outrageous and unjust. In conclusion, I find myself in a situation where I have been without my vehicle for an entire week, and my car has only been assessed without any work being done on it. This ordeal has been nothing short of traumatic and has shattered my trust in First For Woman Insurance. Your company's slogan, "All The Ways We Make Your Money Go Further," seems ironic, as it appears that my money is going further for you rather than providing the promised protection and support. I implore you to rectify this situation immediately, provide clear information about my claim, ensure transparency in your processes, and uphold the values and commitments you claim to represent. Your loyal customers deserve better than what I have experienced. Sincerely disheartened, Barbara
131 replies
55 months ago
Cell C - DON'T USE THEM !!!! THEY WILL MESS UP YOUR CREDIT SCORE!
To those who are considering Cell C - DON'T!!!! THEY WILL MESS UP YOUR CREDIT SCORE! It has been yet another month without anyone taking responsibility for the MESS that Cell C has in their finances. No debit order will go off accordingly or for the correct amount. Their debit order system is a mess. When called out they are sitting quietly to avoid responsibility. WHOEVER IS IN CHARGE OF DEBIT ORDERS SHOULD BE FIRED!!!!!!!! CELL C will ruin your credit score !!!!!! - USLESS & FRAUDULENT! Following the incapability of running debit orders, my credit record has been unlawfully injured. Since I have signed the contract beginning of the year, Cell C didn't manage to execute any of the transactions accurately! Wrong dates, wrong amounts, or debit orders that didn't go off, following by deducting funds without my consent! I have been disappointed by every single person that was promising me to fix the issue - no one takes responsibility: Yvonne ( team leader ), Zwine Zondi, Thabelo Dakome, and many others. I am still waiting for the "manager" Lungile Ngodese to call me as promised days back with the feedback. You cannot rely on their notes on the system - every one of them puts there what is conveniently avoidant and to cover themselves from responsibility. DO NOT UTILISE CELL C AS YOUR SERVICE PROVIDER - IT WILL COST YOU DEARLY!!!! not only financially but they will destroy your credit record!!!!
53 replies
56 months ago
CELL C will ruin your credit score !!!!!! - USLESS & FRAUDULENT!
Following the incapability of running debit orders, my credit record has been unlawfully injured. Since I have signed the contract beginning of the year, Cell C didn't manage to execute any of the transactions accurately! Wrong dates, wrong amounts, or debit orders that didn't go off, following by deducting funds without my consent! I have been disappointed by every single person that was promising me to fix the issue - no one takes responsibility: Yvonne ( team leader ), Zwine Zondi, Thabelo Dakome, and many others. I am still waiting for the "manager" Lungile Ngodese to call me as promised days back with the feedback. You cannot rely on their notes on the system - every one of them puts there what is conveniently avoidant and to cover themselves from responsibility. DO NOT UTILISE CELL C AS YOUR SERVICE PROVIDER - IT WILL COST YOU DEARLY!!!! not only financially but they will destroy your credit record!!!!
212 replies
56 months ago
CELL C - INCOMPETENT ! FRAUD !!! Financial department is irresponsible with your banking details!!!!
Following to my review from the 3rd of September 2021 - to date, no one called me. I have a bunch of references from my calls and follow-ups from my side and "ZERO" response, answers or solutions! "03 Sep 2021, 17:08 Incompetent Cell C - mismanaged Debit Order and no statements With a sore heart, I bring to your attention lack of competence of Cell C's accounts department. I have taken up my contract with Cell C beginning of this year and not one debit order came of accurately: dates from the beginning of the month moved up to the middle of the month and finally to no deductions at all, amounts of the deductions have been as well inaccurate. I have received a phone call from the legal department that they have double deducted in error my account and that overpayment will be refunded. This month I have been informed that the debit order didn't go off for the past 2 months in effect my credit score got affected..... I have no words! Who is going to take responsibility for this Cell C? I called the call center - team leader Yvonne was assisting me. I have requested my debit order to be canceled due to mismanagement of my account and I have requested my statement of account which.... surprise, surprise .... I have not received it since the moment the contract began. I am still waiting for the statement and the e-mail.... I think what is left is to cancel the contract based on breach of the consumer act."
53 replies
56 months ago
Incompetent Cell C - mismanaged Debit Order and no statements
With a sore heart, I bring to your attention lack of competence of Cell C's accounts department. I have taken up my contract with Cell C beginning of this year and not one debit order came of accurately: dates from the beginning of the month moved up to the middle of the month and finally to no deductions at all, amounts of the deductions have been as well inaccurate. I have received a phone call from the legal department that they have double deducted in error my account and that overpayment will be refunded. This month I have been informed that the debit order didn't go off for the past 2 months in effect my credit score got affected..... I have no words! Who is going to take responsibility for this Cell C? I called the call center - team leader Yvonne was assisting me. I have requested my debit order to be canceled due to mismanagement of my account and I have requested my statement of account which.... surprise, surprise .... I have not received it since the moment the contract began. I am still waiting for the statement and the e-mail.... I think what is left is to cancel the contract based on breach of the consumer act.
53 replies
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2 (16.666666666666668%)
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1 Star
10 (83.33333333333333%)