KW
Karin W
Active since Dec 2020
6
Reviews
0
Industries
Reviews
6 reviews11 months ago
Slow service unacceptable
All these Outsurance ads telling you how much money you save is all very well until you claim. Almost three weeks ago they approved the replacement of a windscreen. After five promises of when they'll actually do the replacement we are still waiting. Everytime they give us a date we stay at home and wait. This is nonesense. We need to use the car but obviously cannot.
111 replies
31 months ago
Be careful when buying a used car
Earlier this year my husband had the misfortune of buying a 2019 Toyota double-cab from Mortimer Toyota Newcastle for R480000. He soon found that the protection plate and one of the inner linings holding the one mud flap were virtually falling off. The windscreen was chipped, the battery dead and the front and back tyres didn’t match. It would seem they’re not too choosy about the vehicles they take in. But his biggest problem was the paper work. He was told one lie after another every week for six months. Always telling him they’ll get back to him and never did. He eventually took the paperwork and is handling it himself. He’s still awaiting the service records as promised and of course the two Toyota jackets which never materialised. Letter shortened.
0 replies
45 months ago
False advertising
My husband recently purchased the Quadcopter drone advertised locally for R1500. With extra propellers, battery and postage it came to about R2950.. The problem is it doesn’t perform anything like it is advertised. It’s really not much more than a toy. The battery at best lasts around 5 minutes and it’s range is no more than 40-50 metres before it goes out out of control. So people should be made aware of its limitations.
0 replies
45 months ago
Half-hearted service
I got the feeling that VPS wasn’t really interested in offering us a good service at OR Tambo airport. It all seemed so half-hearted. Our main complaint was when they wouldn’t handover our vehicle because their driver didn’t have a record of our payment. This, incidentally, was made almost three months ago. So despite us calling the office nobody could find a record of our payment. It was embarrassing. We eventually had to trace the payment on our banking app wasting 40 minutes in a dark, cold airport parkade. NOT ACCEPTABLE.
0 replies
57 months ago
Medihelp discriminates against elderly
This is a review on behalf of my husband Robin Waite: I have been an ‘Elite’ member of Medihelp for over 26 years and pay R5610 a month for a single adult only. Every time I submit a claim I get back their standard letter rejecting the claim for some trivial reason or another. The last one being that they could not read my membership number. And when they do eventually pay they only pay a percentage. One gets the feeling that they are constantly trying to wriggle out of paying. Twice they have paid the recipient directly when I have already paid, and it’s stamped ‘paid’ right across the invoice. Then you have to go through a whole laborious process to get the money back. The last straw is that they are refusing to pay the hospital costs for a shoulder operation amounting to R69000. The reason given is that it is considered ‘war and tear’. I am 77 years old and to me this is discrimination against the elderly. I explained to them that I live on a farm and over the years I’ve had a number of bumps and sc****s. I even fell off my motorbike several months ago and ended up rather badly bruised. As my doctor is 65kms away I can’t just pop in and pay him a visit. As I mentioned to Medihelp, any small bump could have been a precursor to my shoulder problem. In addition, I am right handed and surely my right shoulder should have ‘wear and tear’ before my left shoulder which was the problem one. Both my sister and my ex-wife have had knee and hip surgery respectively and are both in their seventies and were covered 100% by their medical aids (obviously not Medihelp). It would seem that the older you get, the less your benefits! Robin Waite
159 replies
65 months ago
No response to MTN errors
Recently we had WiFi installed on our farm. This entailed cancelling a contract 0730748015 which was paid up and cancelled. Cost R3904.09 ref.1-1550846686. We then took out a new contract 0603970904 which we found out was not suitable for our area and installation. We took it back and cancelled it within 7 days ref. 1946021. We then took out a contract recommended by the installer, which worked fine. We now find out that our bank accounts have been debited monthly for both the above cancelled contracts. We have tried to phone MTN and have spoken to our local MTN branch several times. We have written to MTN. All to no avail. To cancel our bank accounts has all sorts of problems. I can only assume MTN is badly managed of just couldn’t care less. Robin and Karin Waite
0 replies
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5 Star
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4 Star
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3 Star
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2 Star
2 (33.333333333333336%)
1 Star
4 (66.66666666666667%)