TJ
Teri J
Active since Dec 2020
8
Reviews
0
Industries
Reviews
8 reviews8 months ago
Mtn Canal walk Disgusting service
MTN canal walk. I upgraded my phone to iPhone pro max 16 in June. Used the phone for 10 days and it stopped working/charging. Took it back and was told I has to wait 14 days to get it back. After 14 days there was a warranty claim and I got a new phone. Same thing happened with the new phone I received so clearly an issue but I was told I need tio wait another 14 days. This time the warranty happened quickly, however, I am told there is no more stock on this device so now I have to wait for the iphone 17 to be launched and I have to Pay in! There is nothing else to be done. So I have paid for 2 month on this contract and had a phone for 1 month. Im expected to continue paying for my contract without the phone. Let's not get started on MTN not giving ANY paperwork on these unless I threaten them. The manager who tells me he doesn't work on the system so cant help but after my 9th visit to the store he finally gets off his bum to assist and miraculously can now work on the system. So here I am, phoneless, out of pocket, no resolution in site. The complaints department responds to emails every 3 days and gives non chalant responses. No results. We have 5 contracts with MTN and once finished will NEVER use them again. Disgusting service yet if I dont pay for a phone I dont have they will blacklist me
0 replies
18 months ago
Extremely bad service from Employee
I recently got in contact with Debbie from loans Acceptable to assist in clearing my name on the different credit bureaus after I settled the debt. I paid the R500 fee for her to do the necessary credit checks and give me a quote in order to do the above mentioned. Her given turnaround for this was 48 hours. After chasing up daily 48 hours later for nearly a week. She gives constant reasons as to why I have not received my quote. Her promises on "will send now" never materialize. Eventually this morning I received a whatsapp telling me it will cost R6000,00 to which I requested a formal, quote, timeline and another query in order for me to action this. I cannot pay for this service until I receive a quote to see what I am paying for. She responded that she would send it "now" (Third such promise) this was at 9.20 this morning, its now 14.42 and still "now" has not arrived. I have sent her messages literally begging for assistance and they go read but unresponded. My frustration is caused by Debbie making commitments and not sticking to them. I have asked to be passed on to a person that is willing to help. I have never before had to beg for a quote so I can pay money over. I am yet to experience Loans acceptable service and will comment once this is sorted out but Debbie's customer service leaves alot to be desired. I have already paid them a small value so I want to follow through with this process with them, this is IF Debbie does what she promises to do
53 replies
21 months ago
Extremely bad service
Seems the only way to get a response from these guys is by complaining on this forum. I was told the quickest way to get a response is to contact the whatsapp line.. Message sent at 8:30am, its not 12:30 and no response. Surely half a day is ample time to just respond to a client, especially considering this is your fastest line of communication. The lord knows it takes 2-3 days to get a response to an email. Please do not respond with "We are sorry for your experience...." nonsense. I urge anyone to not go near these guys. There is ZERO recourse for their bad service and they will bill you to remove the system even after they have breached their contract.
0 replies
22 months ago
STAY AWAY FROM GOSOLR
The worst possible company to use. The installation process was disastrous, mulitple site suveys done and when they arrived to install they came with incorrect equipment, tried to install a battery touching a water line and told me to put a piece of cardboard between the battery and water line. They also told me it was ******* but they would have to do it this way to save them some cable. The system gets installed with 4 batteries of which one was dead on installation. Only after 2 months does this get rectified. We requested, in writing to which they confirmed to change settings to accommodate winter and sun/Eskom charging times. This was confirmed in writing but not done. Now the batteries have run out of power and only half the plugs/lights on the property are working. Their phones are not working, whatsapp line no linger exists etc etc. We are a school with children now sitting in the dark. If you call them, they will refuse to send a team out to assist as they want to troubleshoot first. We troubleshoot and get told we will be billed for the call-out. STAY AWAY. Pre-sales and install were *******, I should have known better to allow them to continue and now we sit, in the dark with half a solution. We pay them R5k a month so you would expect some sort of service. All comms with them are on record. I am at the point of going the legal route here as we can prove more issues and anything else.
265 replies
63 months ago
Disgusting Service
It appears the only way the receive a response from Bayport is to complain on Hello Peter. My issue of receiving the prescription letter has not been resolved. There is no answer at the call center, all customer service emails are ignored. Please can someone contact me urgently
0 replies
63 months ago
Worst customer service
I have a loan that has been prescribed. I have emailed everyday for 10days and called daily. Promised returned calls and email responses and get nothing. This is really pathetic service. This loan is from 2014 its 7 years later and they just ignore clients.
117 replies
64 months ago
Fraudulent debit order
Fraudulently took money from my account. Can't contact call center and they don't return calls from their website
112 replies
65 months ago
Unauthorized debit order
Took the full debit early in December, not discussed with my and now I transferred more money into that account and they took part of that payment. No payment is due until the end of January. Why?
0 replies
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8 (100%)