NS
Noluyolo S
Active since Dec 2020
14
Reviews
0
Industries
Reviews
14 reviews17 months ago
Disappointed
This business should close down. You purchase and they tell you that the link was sent when the invoice was sent and they know that nothing was sent. They give you the most annoying answer “we don’t know what happened there, as on our side everything went through” Asked them to resend the link with the QR code and they can’t! Like really??? If it was sent it should be on the system and they should be able to resend it. Really disappointing. Should’ve checked the reviews before purchasing. Service providers should do something about this company Great part is when you send an email and it bounces back or use their online help tool and that also does not go through
0 replies
18 months ago
Disappointed
Quick and easy to get financial aid. But useless when it comes to customer service. You pay for a service that will not be rendered , when the need arise. Haike communication 0. You send follow up emails that no one responds to.
53 replies
19 months ago
Happy mom
Excellent service... Great environment and child friendly..
0 replies
19 months ago
Worst service
This must be the worst service provider. I was advised by insurance company to obtain usage. I went to the store in Kenilworth and I was told they do not have access to that system, I need to call the contact center. I contacted them, the lady I spoke with had no idea what I wanted, instead of enquiring she told me to drop the line and call again to speak to another agent. I managed to get help but my usage only showed up until 16.06.2024 and I had been using the phone until 09.07.2024 when I was ******. When I contacted MTN to request for the imei number of the device where my number was used on they threw the POPI Act on me. With no direction nor assistance.
0 replies
19 months ago
Extremely disappointed
I had a policy with 24Hour Mobility and I submitted that has not be processed. What I don't get is that from day 1 of submitting the claim, I have been sent from pillar to post and I have to use money for everything. I have sent countless emails to and made numerous calls where I am using my money. Money I could've saved again and bought another phone. Your company still deducts premiums for a phone I was ****** months ago. Your supervisor (Jabu) is so quick to make assumptions, ignores all correspondence directed to her or any requests to speak to her directly. Since she had advised that my case was handed over to her and will only overide once she is happy. How am I supposed to know if she is happy when she does not communicate?? Service provider is also throwing the POPIA everytime I go back to the requesting the information required. I am sure that Jabu and the sp agents have had enough of me. This company has been a great burden for me financially and psychologically. All I ask is for all my premiums to be refunded back to me. Every single sent I have paid and every cent cent that has been deducted from my account. From date of inception to date. Clearly 24Hour Mobility is only good for deducting money. I was first advised that there was money that had to be paid, I asked for an explanation as to what the amount was for. Even though it was explained I still don't know what it was for. I paid it. I was the questioned about changing banks and making cash payments. Why offer the option for cash payment if it's questionable? I had to explain my financial issues to someone who had nothing to do with it. Then, I was told I have 2 policies and I had to know that the phone had 2 imei numbers and game insured one and I decided to insure the other. All I knew was my phone had 1 Sim slot. Then, I had to request for usage. Received it but it shows up to the 16.06.2024. I enquired with the sp and they couldn't give an answer and threw the POPIA at me. Contacted the insurance as I was under the impression that one pays insurance for guidance in the unfortunate event of losing something. It has been excuses upon excuses. All I want is my money back so I can on to that buy myself a phone and find a reputable insurance company
0 replies
21 months ago
Unhappy
It's very how one has to countless emails to the company and never receive any response from them. I have been sent from pillar to post since May and there is still nothing from them. Not to even mention the poor service received from Busi Moleti.
56 replies
22 months ago
Useless
I regret taking this insurance. They are very good at deducting ones money and very useless
106 replies
22 months ago
Unhappy
This is the worst bank ever. Still waiting for them to respond nothing. This is the second I have an issue with them and not received any response
53 replies
25 months ago
Useless
Very disappointed with the service and company. I contacted them for assistance countless times requesting for assistance and to date they have not been able to help. Self service doesn’t work. I never thought unlinking an email address from a DStv package would be so difficult they might as well close down
106 replies
28 months ago
Happy customer 😁
Excellent service and I bought a personalised gift for a colleague and he loves it.. Keep up the good work! You can never go wrong with their personalised ❤️
0 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (85.71428571428571%)