NC
Nish C
Active since Jan 2021
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Poor service, wrong amounts on statements,
Where to start, hopeless, useless does anyone know whats they doing there. Call center sucks, they getting paid for ****, they answer and keep quite, or drop the call, no wonder there are high call volumes.when you finally get to someone who decided to do the Bare minimum of their job, they tell you to go to one of the offices, you get there no one is available cause they late, when they to get there they taking there sweet time, they go greet their colleagues, like ***, than when you do get to see someone they tell you to call the call center or the system needs updating... but you quick to send final notices to curt **** because of payment, this is your fault cause one of your your dumb @$$ systems is *****ed up because of some license or payment bull**** story, now we must wait for 4 months with no statement and they we get bill at once and when we want to make arrangements we must pay 50%, and bring salary slip and other bull **** docs, we want to may or arrange payments not buy a car... funny you cant sort out your website to provide me with correct billing details but your site can send me final notices ... you not worried about all the burst pipes all around, and the free water we paying for others. i guess you and eskom are in the battle of who can give the worse service, FYI YOU WINNING!!! just sort my Statements out correctly, and get it right this time and lets us all carry on with our lives
0 replies
6 months ago
Bull**** contract with bull**** speed
*** speed and single even after upgrading, from 30MBPS i should be getting im getting less than 1MBPs download and less than 2MBPS upload, on a 5G router... my phone is faster as a hot spot, please just give me what im paying for.. o and your service sucks you can never get hold of anyone nor does anyone reply, and your BOT (TOBI) need to go to school his very limited... if you cant get with the technology go back to paper and emails... just sort my **** out please, o and i logged a query at your Clearwater branch, we logged a call online with one of your guys and he call support...
1088 replies
38 months ago
changing my contract- not what i signed for
I took out a 36 month uncapped contract, when i login to my vodacom app its shows 500G+, i called the randburg contact center spoke to Dineo M, she advised nothing she can do, apparently according to her i never take out a uncapped contact, even thou on my mobile app and vodacom app it showed it was uncapped.. she said i will need to change my contract or cancel it.. (NICE SERVICE) ...this was after she spoke to her TL Tebogo who refused to talk to me... she also was unable to give me his surname... i wonder why... THIS IS NOT WHAT I SIGNED FOR AND THIS IS NOT WHAT IS SHOWN ON MY CONTRACT... by the looks of things i dont think this will be sorted out (Can anyone who read this provide any legal advise)
159 replies
38 months ago
Latest invoice
Been 2 weeks still waiting for my latest invoice... Your mobile app say it will have the latest invoice by the 5th...its already the 25th...just update ur app so I cN get my invoice and go back to doing me
56 replies
55 months ago
Worst service ever
Waiting two weeks for a statement…. What a joke I am beyond annoyed, I have been waiting for over a week to get my latest statement, whenever I call in each help desk agents gives me different story, and it seems they can never mail out statements, or their emails arnt working or I’m advised I will get it in the next few mins etc, and well it’s a week later I’m still waiting. When I mail customer service they sent me last month’s statement even thou they reply “Please find attached your statements for October 2021 as requested." Seriously I think your months are messed up … your website and mobile app isn’t working , when I try to access my statement it say” No Bills found for this period “ does IT even know about this issue… or is it just me… well I guess they know now, pleasure to help …what’s the use having a website if it doesn’t work fully… I have responses from Londiwe Dimba, No help no statement, Nokuthula Bhengu - advised to use internet explorer 10 , FYI- IE 10 support ended around jan 31 2020- for a provider you should be going forward not back, try using SUPPORTED browsers… Jabulani Dube – No help no statement, Fikile I think you read the same old memo about IE 10 … Philile Zungu – security alert.. you do not ask clients to send ID numbers on unencrypted emails or any other personal information, my ref number was in the mail… if 10 other agents was able to pick up my details why couldn’t you… All I want is my statement for October ,this mail could be avoided… not like you guys care, Hope I get this resolved, today, or tomorrow, or this month, hopefully this year… O yes Amanda (Team leader) still waiting for your reply/ mail with my October statement- if you can’t reply I understand why your staff is as helpful.
265 replies
62 months ago
HIGH RATED CLIENT - (VODACOM) FIN RITE SUCKS
Beginning of November 2020, I took out a contract with Vodacom, it was a data sim, I did not take out insurance as it’s a sim card. 10th November 2020, I was debited from Vodacom and I was charged for insurance. I called in Vodacom store where I took out the contract and as most companies I was told to call the insurance people (Finrite insurance) On the 11th November 2020 I called the accounts department and they advised that is was a system issue and the system activated an insurance, they advised it was rectified and I will be debited less the next time, and the insurance will be cancelled. On the 4th of December 2020 at about 9:20am I called them back and spoke to vuyo from accounts, they told be the same thing, my insurance was still active and she would deactivate and reimburse me. Few days later I called in spoke to matabe, same story. On the 30 December 2020 at about 11:06 am I called again and spoke to Khahliso or something same story. I was given a ref number KHAHLISO30-12-2020 3 Debit orders later after taking Vodacom to hello peter, and after calling again finite again ,I finally spoke to Nthabiseng who kinder done her job and cancelled the insurance and advised I will be reimbursed 30 days later, this was on the 22 of January 2021 (attached mail ) 32 -35 days later days later on the around the 24 or 26 of February I called again to follow up as I haven’t received and monies, called in was told they trying to get hold of someone from account and that this Nthabiseng lady left the company etc etc, I was given a ref number P0127824055 not sure how legit this is this ref is different from the first one I got first time. Than on the 02 of march at about 8:41amI called and spoke to Bernadette, call cut and I was never contacted back or emailed even thou I advised them the call might cut and to call me back. I than put finrite on hello peter and till today no reply no care in the world. Since FINRITE IS YOUR INSURER AND IM YOUR CLIENT, ITS YOUR JOB NOW TO SORT THIS OUT, GO INVETIGATE DO WHAT EVER AND GET BACK TO ME WITH A RESOLUTION.. IM REALLY OVER THIS NOW
112 replies
62 months ago
WAITING FOR REIMBU*****T FOR OVER A MONTH !!!
... EVEN AFTER CALLING MULTIPLE TIMES , GOT TOLD THE SAME ****, AND WAS TOLD THEY WILL GET BACK TO ME BUT GUESS WHAT... STILL WAITING.. AFTER I EVEN GAVE MY DETAILS EALIER ON THIS MORNING ... STILL WAITING, AFTER PROVIDING MY EMAIL ADDRESS.. GUESS WHAT... STILL WIATING.. ALL YOU EVER DO IS GIVE BROKEN PROMISES.. YOU SHOULD CHANGE YOUR VALUES FROM "Teamwork, Accountability, Customer-centricity, and Adaptability" TO ADAPTING TO BULL**** CLIENTS ... ALL I WANT IS MY MONEY... DONT EVEN BOTHER CALLING CAUSE THAT PROMISE YOU CANT EVEN KEEP.. JUST TRANSFER MY 3 MONTHS REIMBUR*****T AND GO LIFE YOUR LIFE BULLING PEOPLE... I'VE BEEN WAY TO PATIENT WITH YOU...
0 replies
64 months ago
COMPLAINT!!!
<div>COMPLAINT!!! Took out a new Vodacom contract at (Vodacom 4U Cradle stone) Assisted by ******- whom never advise about the first payment going off few days after the contract has been taken out. (not taking into account communication issues with the sales person) On the 11-11-2020 I called Vodacom to query about the amount, I was told it’s a standard deduction and what ever extra will be reimbursed. On the 04-12-2020 – spoke to Vuyo from accounts department… I called in to query the amount that was deducted, and was told there was a glitch in the system and the system added a insurance policy to my account- SO CONVIENT, I was told that the system has been updated and I will be reimbursed, and the insurance will be taking off my monthly amount and I will only pay R299, WHICH ISNT THE CASE… I done a follow up call on the 30-12-2020 Ref: KHAHLISO30/12/2020, and was told the same bull… I just want my monies reimbursed and to pay for what I signed for – A R299 data contract with no insurance… </div>
122 replies
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5 Star
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4 Star
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3 Star
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2 Star
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1 Star
8 (100%)