RM
Robin M
Active since Jan 2021
5
Reviews
0
Industries
Reviews
5 reviews9 months ago
POOR ONLINE AND CALL CENTRE EXPERIENCE
Bought On Line , delivery promised on the 7th of July , only receive a SMS informing me that it is delayed. Called the Call Centre was told it takes 5 days , even though the delivery stated the 7th of July , Was told the call centre can not escalate at that is the process . NOT WILLING TO HELP
112 replies
50 months ago
Hopeless
Logged numerous complaints here and on Twitter… all u get is the same response… the matter has been escalated… no ome calls back …. They don’t care It you read this NEVER buy any Samsung product
212 replies
50 months ago
Professional , Great Guidance
Always professional , helpful and transparent
134 replies
50 months ago
Shocking After Sales Service
Bought a new top of the range inverter tumble dryer Experienced problems … logged a call with their service department… had to take videos etc of the machine while one They replied said 3 days for technician …5 days later followed up … no it’s outsourced to one of their service agents … got hold of them… no will take a week … told me Samsung is not them and they will decide when they can come…. Arrived two weeks later …/ tried to fix … left …. Still waiting… called Samsung again … oh they can get hold of the agent they will send a mail … 3 weeks now
265 replies
64 months ago
NO SERVICE
Trying to close an account which has been paid up ---- over a month now - emails to customer care and complaints at Standard Bank just goes unaswered You will get better service delivery from Home Affairs trust me
122 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)