CL
Chris L
Active since Jan 2021
5
Reviews
0
Industries
Reviews
5 reviews8 months ago
Efficiency
We travelled on the N14 and accidentally exceeded the 80km/h speed limit between Christiana & Bloemhof... I requested a picture of the incident and within 12 hours I received it. Efficient service
0 replies
32 months ago
Service Excalance
During our recent visit to Solar Europe (Pty) Ltd on 12 June 2023 to collect our Solar equipment we experienced a well organized team to assist us to load the equipment. Jannie, Marcell, Ashton, Joseph & another employee went all the way since we arrived 45min before closure, to load the equipment & accessories only to finish almost an hour after hours....well done and we appreciate your kindness and positive attitude....Our trip home went smooth for the first approximate 180kms of travel on the N3 highway, but with a short distance left on the R103 to a small town Cornelia, we had a narrow escape when the tie down straps securing the panels to the wooden pallet collapsed due to ware & tare caused by motion and the sharp edged wooden pallet strips....The eight stacked bound panels started to hang over to the right and before I could make a stop it fell over landed on the frame of the trailer, luckily the rear side of the panels....Due to a highjack troubled route we could not stop but slowed down to make it into Cornelia where friends helped us to lift the stacked bound panels and tie it down with four tie down straps. The last 10kms dirt road home went extremely slow since I got onto the trailer to stabilize the panels, while my wife did the slow drive home. Next morning we got help to offload the trailer and could not see any visible damage to the panels. Please do not see this as a negative review, but rather as a lesson to learn by both parties Customer and Supplier to consider all facts..ie total travel distance from the Supplier to Customer, road conditions, tie down material and methods.....In my humble opinion method to tie down panels should allow the straps used to be long enough to anchor it to the trailer and then around the perimeter of the bound stack of panels and then anc****d on the opposite side of the trailer, all slack removed....Finally, all was done in good faith and will I, being a satisfied Customer, continue to highly recommend doing business with Solar Europe (Pty) Ltd. At completion of the installation we had surplus items and Solar Europe went another extra mile to refund us since we are the end users of their quality products. A special word of appreciation to Anel, Daisie, Josh, Kobus and the Finance team all involved to make it happen. We look forward doing business with you again!
131 replies
35 months ago
Customer Care
1 A hassle free refund on a faulty product. 2 In the process to purchase Solar equipment and satisfied with the various members of the Sales team assisting me to get the deal done....Zanelle Kruger, Daisie as well as René Lotriet.
131 replies
64 months ago
Top quality product and Customer service.
Stone Hill Seat Cover Manufacturer exeeds all expectations. I have requested additional leather inserts 3 years after I purchased the seet covers and it was done immediately free of charge. Excellent workmanship!
0 replies
64 months ago
Service Excellence by Renew-it and Santam
Experienced a warm welcome from dedicated profesional effective staff at reception. Effecient progress reporting and handover by Wendy. Last but not least, my Insurar Santam's effecient contribution in the claim's process.
61 replies
Review Distribution
5 Star
4 (80%)
4 Star
1 (20%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
0 (0%)