LM
LESLIE M
Active since Jan 2021
6
Reviews
0
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Reviews
6 reviews2 months ago
WAITING ON PAIN MEDICATION APPROVAL
My oncologist sent through a script for pain medication to be approved... as a cancer patient, I am having severe back pain. The script was sent last week Wednesday and today is Monday... I called to find out when I would hear from them and was told it takes 3 to 5 working my days for the case manager to approve/decline. But I've now been in excessive pain and patiently waiting on a response Wednesday, Thursday, Friday and a whole weekend. Not sleeping and just being miserable from pain and being uncomfortable. Shouldn't the fact that you have a cancer patient in pain make it evident that a response is required ASAP. I was told that the doctor must contact discovery and tell them that the medication is needed urgently and then wait 3 days for them to respond... what doctor has the time to sit and wait on the phone to do this? I am very disappointed because all I want is some pain relief 😔
109 replies
26 months ago
Terrible online service
I placed an online order with Spar Kromboom on Saturday. I waited until after the delivery slot time and nothing had been delivered... the app just kept showing PROCESSING. I called the store and they then realized that my order had not been attended to yet and then the items I wanted was not in stock. I said to the lady but the app doesn't show that there is no stock. She then canceled my order. I was very annoyed because I needed the items and I had been waiting all that time. I now called to find out when the funds will be paid back into my account... because I then had to drive to the kenilworth store to get the items that wasn't on special in the store but on the app. Now then still telling me to wait 7 to 14 days for the money to be paid back. This is ridiculous honestly. It was my first time using the online app for spar... I will never order online again... I've never had this kind of problem with Checkers or Woolworths.
0 replies
33 months ago
Krystal Munsamy was ...
Krystal Munsamy was extremely efficient and friendly.
60 replies
33 months ago
Thankful to Jacques.
A special thank you to Jacques at the Phillipi AWS. He was so helpful, loving and compassionate with the care of our dear Rat Anonymouse. Thank you for helping as much as you could.
0 replies
40 months ago
Disappointing treatment regarding a return
I ordered an item on the 24/11/2022 which was on sale. The item was intended as a gift which was given to the person on their birthday which wasn't within the 30 day return time. The item then did not fit the person and wasnt suitable. I logged a return on the 06/01/2023 which was collected on the 07/01/2023. My return was declined.... because of your 30 day policy.... I bought the item because it was on sale... as a birthday gift for a birthday date outside of your 30 day policy... so now I'm sitting with no refund or item. I just wanted my money back. I've spent thousands of Rands at takealot since 2019 to date... and honestly to get this type of service for something out of my control is really disappointing. You can be assured that I won't be making any further purchases from you guys in the future.
0 replies
44 months ago
1048067154
P/N: 1048067154 – GAP COVER CLAIM I submitted a claim for the anaesthetist Dr van Zijl on the 12/08/2022. We received 2 emails saying that the claim was in progress. On the 19/08/2022 I called the call centre to find out what is happening and they told me a full statement from Discovery was needed. I sent the statement on the same day. On the 24/08/2022 I called to find out if it was received as I hadn’t had any feedback. Clinton confirmed receipt and said that hes forwarding the document to the Assessors and they will call me by Friday. Yesterday morning my husband called for progress and was asked for date and time the email was sent. He wasn’t able to answer the questions because I sent the docs. Gap tried call me but I was in a meeting and missed the call. I called yesterday and Selvan said that Clinton had not sent any email to the assessors last week and that he will send to them and they will definitely call me this morning. I haven’t heard anything from anyone regarding the claim. Each time we call we hold on for approx. 30 minutes. I just want to know what is happening with the claim submitted 3 weeks ago. Leslie Maart 076 512 6055
0 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)