SB
Shanee B
Active since Feb 2021
9
Reviews
0
Industries
Reviews
9 reviews22 months ago
Bad service delivery
My partner and I recently bought a vehicle and we decided to go with No Jack. We contacted them and they sent the rates and packages. We chose our package and went to install it at the office. We were told they cannot do a call out with the special. Which was fine because I thought we would be saving on instalments. After we signed and did the installation, there was so many hidden fees that it took the bill to almost double. Firstly the amount that we were to pay monthly increased. When installing the tracker we were told we have to pay for the full amount for the month as we installed it on the 14th and not the 16th. We were not provided with an adjusted rate and now must pay for days we did not have it installed. Please be wary of their hidden fees. It’s crazy! And worse part is, you sign a 36 month contract that you can’t back out of after the installation.
0 replies
47 months ago
Bad customer service
It’s been almost 3 months since I am waiting for my credit card. But this is not even the complaint today. I called about 2 weeks back to speak about my business account and get a card. I was told someone would contact me regarding this but I am still waiting. I am not sure what’s happening with fnb but customer service is dreadful. I don’t even think I want my business account to be with them anymore because they can’t even respond to someone or contact them back. It’s repulsive if you ask me.
134 replies
49 months ago
Bad service
I have been banking with fnb since the beginning of time. About 4 weeks ago, I got a offer to upgrade my accounts with them ( both debit and credit) which I took. I did everything over the phone and everything was good. I set up the delivery of both cards to the cresta branch. The week of the 14th I received a message from them stating that my cards are ready for collection. When I got to the bank, only 1 card was available. ( debit). I asked for the status of my credit and I was told I did not sign the forms, meaning I should just restart the process. Which I did and resigned the credit form. On the 16th,I received a message stating my card is ready and should collect it at the cresta branch. When I go to the branch that Saturday, my card is still not there and my status is still incomplete. I resign the forms at the bank and re order a new card ( again). I receive a message again the week of the 25th stating my card is ready. When I get to the bank again on the 26th, my credit card has the wrong name on it, and still the increase is not reflecting in my account. I had asked one of the officers at the bank and I am told I should wait 7-10 days for processing. On the 29th of March, After waiting 3 weeks, I contact the bank again. Again I am told my forms are not signed and I should resign. I resign the forms for the 100th time and try send them via secure chat but by the time I tried, the officer already left the chat before I could even send them. I sent them via email. When I try to contact the credit card desk via the secure chat again, I was told I am number 41 in the queue. I waited 3 hours and no one came to my assistance. It’s is now the 30th of March and still no word from fnb. This is very unprofessional and because of this, I am seriously thinking of switching banks. Debit orders are about to bounce because of this unprofessional Behaviour from you guys which I don’t appreciate.
148 replies
49 months ago
Bad service
I have been banking with fnb since the beginning of time. About 3 weeks ago, I got a offer to upgrade my accounts with them ( both debit and credit) which I took. I did everything over the phone and everything was good. I set up the delivery of both cards to the cresta branch. The week of the 14th I received a message from them stating that my cards are ready for collection. When I got to the bank, only 1 card was available. ( debit). I asked for the status of my credit and I was told I did not sign the forms, meaning I should just restart the process. Which I did and resigned the credit form. On the 16th,I received a message stating my card is ready and should collect it at the cresta branch. When I go to the branch that Saturday, my card is still not there and my status is still incomplete. I resign the forms at the bank and re order a new card ( again). I receive a message again the week of the 25th stating my card is ready. When I get to the bank again on the 26th, my credit card has the wrong name on it, and still the increase is not reflecting in my account. I had asked one of the officers at the bank and I am told I should wait 7-10 days for processing. On the 29th of March, After waiting 3 weeks, I contact the bank again. Again I am told my forms are not signed and I should resign. I resign the forms for the 100th time and try send them via secure chat but by the time I tried, the officer already left the chat before I could even send them. I sent them via email. When I try to contact the credit card desk via the secure chat again, I was told I am number 41 in the queue. I waited 3 hours and no one came to my assistance. It’s is now the 30th of March and still no word from fnb. This is very unprofessional and because of this, I am seriously thinking of switching banks. Debit orders are about to bounce because of this unprofessional Behaviour from you guys which I don’t appreciate.
0 replies
50 months ago
Mtn review
I have had a phone contract with mtn for the past 2 years or so. Everything has been going smoothly. I have been paying via the mtn app and have not had any issues until end of last year till now. I have been trying to make payment via the app but I keep receiving calls from them saying I have not paid my account and they have now blocked my number. I have been making payments every month and When I call to find out the issue, I am told to email my proof of payment, which I did but my number is still blocked. I am not sure what is going on because I can’t be calling them everyday to hear the say thing. When I try make payment again the money just bounces back into my account.
0 replies
51 months ago
Bad service from supersonic MTN
Unfortunately I am very unimpressed with the service I have received from supersonic with regards to cancelling my WiFi contract. I have been waiting almost a month for them to respond to me with regards to the cancellation. They have not made any effort to contact me and quite frankly I find that very unprofessional. I contacted supersonic with regards to canceling my contract at the end of January and I have still not received a response. Supersonic will than want to charge me when I informed them before the month even started. We are now approaching the end of February and still nothing. I am very disappointed in the service and I would not recommend connecting with them.
159 replies
53 months ago
Poor service at zone 6
I had such a bad experience at zone 6 in Soweto. As we came in, the bouncer at the front door decides to push us all almost causing a stampede than decides to talk back to us after pushing us (3 girls). Secondly, parking. When we parked, we asked to please park near the exit so that we are able to leave fast. The guys than proceeded to park us in. We have been waiting for an hour trying to leave.
0 replies
55 months ago
Ana11brand_sales
I am so disgusted by their customer service. My friend asked me to please accompany her to the store because she has been waiting for over a month for her delivery. When we got to the store 3 ladies were there. They were so disrespectful, not even willing to listen to our concerns. The only way you are going to get your stuff is going to the physical store. The address is as follows: #204 Northview Shopping Centre, Northriding, Randburg Johannesburg. Their social media is @ana11brand_sales Contact details anaeleveninfo@gmail.com
0 replies
63 months ago
Be careful of security companies you choose
My roommate and I moved into a complex about a week, week and a half ago, protected by HMA security. I am a post graduate student studying part time at uj and working. My roommate is a final year LLB student. The head of security, at HMA security can come up to us and say “ he has the right to remove anyone from their premises without and valid reason. therefore, our guest should leave” He is very rude, talks back, condescending and makes comments about us to his colleagues. Head of guards and the guards on jury did not even follow covid regulation and wear a musk when speaking to us, less than 1 meter from us, provoking us outside the building, telling us we should just leave. Threatening our visitors saying the cops are coming and wants to lay a charge on us in our absence. We are afraid of the security because they harass you when you enter and exit the complex, speak and ask for money from the very own guests and ***ual references to my roommate. HMA is very hostile and rude towards us, even as far as to say they not frightened of us and the audacity for the male guard to come up to my female guest, not wearing a mask, standing less than 5cm away from here and say “I am not afraid of you ” in isiZulu. They show no respect towards my roommate and I, to an extent that you do not feel safe when they approach or even when they are near you. I am not sure if it’s because we are 2 young females living in the flat that they feel like intimidation is essential. The head of security than proceeds to lie and state that 1. We attempted to run over his guard 2. we have been drinking and disturbing the peace even during second lockdown ( we only moved in on the 1st and we’re not here the past weekend) I would not recommend this company and I plead to all property boards and owners to please review the security companies that are put to guard and protect their tenants before. And do follow ups. HMA just abuse their right of power and single handedly singled us out in our very own home. It’s my first time dealing with a company that has so much disrespect and that can belittle the very own people they are supposed to protect.
0 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)