NK
Nadine K
Active since Feb 2021
6
Reviews
0
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Reviews
6 reviews25 months ago
Native Child Leave In (Not for 3C type hair) dissatisfied customer
I was at Clicks and they didn’t have stock of the product I usually use (Kuza leave in conditioner). So I was in a rush and I had to take something because I was completely out of product at home. I saw Native Child leave in, and I thought it’s a SA brand, I’m sure it’s good. I have 3C type hair, and i love my curls soft, bouncy and moisturised. Native child did the complete opposite. My curls were do stiff that I could feel the crunch days later after applying the product. I was so disappointed… I now use the product as gel, it keeps my hair so stiff and neat when I want to make styles, but I wouldn’t recommend for a leave in.
0 replies
36 months ago
Buffalo Courier and their disrespectful staff
It was my first time ordering with Shein in China, my parcel didn’t arrive and I received a message on their app saying my deliver failed and I need to contact the courier company asap because they might ship the parcel back to the sender. I made many attempts to call and I finally got through to Buffalo Couriers and I spoke to Crescentia. Cresentia took my tracking number and then told me that my parcel was hijacked, I asked why did Shein say that my delivery failed and I wanted to know if Shein is aware of the hijacking, she said yes they are aware. It sounded odd to me because Shein messaged me saying that my parcel might get returned to them if I don't make other arrangements. I asked Cresentia to send me an email about the hijacking, and I asked her how can I contact Shein and she said I must do it on the app, she wasn't helpful at all and she seemed as though she just wanted to get rid of me. I received the email from her with a form for the refund for the taxes I paid when the package reached SA, I filled in the form and I asked Cresentia to please respond if she received it, and she didn't respond to not one email of mine, knowing that it is a long and lengthy process for me to call in again, she did not bother to assist me further. I then had to call in again two days later because I wasn't getting a response, I finally got through to Crescentia. Cresentia took my tracking number and then told me that my parcel was hijacked, I asked why did Shein say that my delivery failed and I wanted to know if Shein is aware of the hijacking, she said yes they are aware. It sounded odd to me because Shein messaged me saying that my parcel might get returned to them if I don't make other arrangements. I asked Cresentia to send me an email about the hijacking, and I asked her how can I contact Shein and she said I must do it on the app, she wasn't helpful at all and she seemed as though she just wanted to get rid of me. I received the email from her with a form for the refund for the taxes I paid when the package reached SA, I filled in the form and I asked Cresentia to please respond if she received it, and she didn't respond to not one email of mine, knowing that it is a long and lengthy process for me to call in again, she did not bother to assist me further. I then had to call in again two days later because I wasn't getting a response, Finally I got through to an agent Daniella. I gave Daniella my tracking number and I asked her why Cresentia hasn't responded to my emails? I explained to her that I have to take time off work to sort this out and yet they had misplaced my package. I told her that I cannot request a refund on the Shein app because I didn't receive the parcel, and the Shein app only allows me to request a refund if I am exchanging. I told her that I need their help because this initially was the courier's fault. All she could say was that I need to contact Shein. I asked her to speak to her manager, she said her manager was busy. I asked her to get her manager to call me, she said okay she will. I told her that I am not happy about the fact that they have misplaced my package and now I have to do all the running around and it is costing me because I don't know what to do in this case. I told her that I am going to take this to HelloPeter and she went on saying that I can go ahead with a terrible attitude. Daniella said that if I have an issue I need to contact Shein and she put the phone to the side and I kept saying hello hello, and in the background Danielle and her friends were laughing and after about 30 seconds she just cut the call on me. I am very disappointed about how I have been treated as a customer. I want to raise this as a complaint and I would like to know how this can be investigated further as I am now dealing with a international company "Shein", and the local company who initailly lost my package "Buffalo Courier" is refusing to step in an assist me with regaining my package. I am not sure if Shein is even aware that my package has been hijacked because they messaged me saying delivery failed and I haven't even received contact from them as well. I want to take this up legally and I also want to raise a complaint about the way I have been treated by Buffalo Couriers staff Cresentia and Daniella, this is very, very, very disturbing and disgusting behaviour, to think they are trained to lie and say they will get their manager to call me and they think they can get away with it, or to put the phone to the side while a customer is asking for their help and laugh about it. They have treated me disrespectfully and they have not gone out of their way to give me the best customer service possible. They have disrespected me and disregarded me as a customer, and refused to intervien in a matter that had arisen because of their company.
0 replies
38 months ago
Cheap underwear material but highly priced. Dissatisfied customer
I bought 3 panties (underwear) from woolies about 6 months ago. Each one was around R120 each, so I thought if it is that expensive maybe the quality is really good. Within the first month the first one started to rip by the elastic on top, now they all torn. They have all been hand washed and these are the most expensive panties I’ve bought so far, because i had to buy them individually. I am so dissatisfied and I feel like woolies is just becoming expensive for nothing. I now have to go buy new underwear somewhere else because I am afraid of this happening again. I am very disappointed.
0 replies
41 months ago
TFG Online shopping facility is the worst
TFG world, Foschini, Sportscene. I have been having the worst experiences with TFG and their online shopping facility. You place a order and if they don’t have what you ordered in stock, they send you something that might look like what you ordered, no apology and no explanation from them… Their stock online does not match what they have in the warehouse and when you call the customer care all they say is “there is nothing we can do but send your money back”. Absolutely useless. My most recent order from Sportscene was the worst of all. Half my order comes with the incorrect items, and the other half was misplaced upon delivery. I emailed and no response after a week. I called and waited on the line till my airtime cut, i get through to someone saying i don't have enough airtime please call me back, and the customer service agents are trained to say “we cannot call customers back”, as if they are giving us a free service, yet we are paying these people for the items. The worst online service I’ve ever had.
132 replies
45 months ago
Amazon is a rip off… Do not order from them.
We placed an order with Amazon over 4 months ago and still have not received it. There is no way to get hold of them directly. Apparently the order was sent for shipping then it couldn’t be traced, meaning it was lost on its way to us, they said they will send another one because we wanted a refund, they dont want to refund us so they said we should wait for the order, 4 going on 5 months later, still no order received and this parcel is my fathers medication, we spent over 1k. Pathetic I tell you. These people are thieves.
0 replies
46 months ago
Amazon scammed us. Took our money and did not deliver the products.
Amazon, one of the largest online retails platforms. I am truly disappointed… We ordered Fenben tablets for my father who is currently fighting cancer, we placed the order for the tablets 4 months ago, spending R1200 on this purchase. The product has still not arrived. It is absolutely impossible to get hold of these people, there is no contact number or email address provided on the internet at all. When we are tracking the order, it says the order is undetected. No one is contacting us, there is just no help at all. We have reached a point where we think maybe we have lost the money or maybe we have been scammed. It was our first time buying and Amazon, we usually do takealot, and we never have issues its just that takealot did not have this specific product, then we tried amazon, and what a disappointment, as my father is depending on the medication. We are so angry and do not advise anyone to even try their marketing scam. When you need their help with your order, they are no where to be found, but they know how to take your money… Can someone please tell us how to take this further.
0 replies
Review Distribution
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1 Star
6 (100%)