DH
Desiree H
Active since Feb 2021
17
Reviews
0
Industries
Reviews
17 reviews6 months ago
91-year-old patient's perfume ******
My 91-year-old mother was at Louis Leipoldt from Friday, 3 October, to Wednesday, 8 October. Between Monday, 6 October, at 18:30 and Tuesday, 7 October, at 16:00, her 100 ml Red Door perfume was ****** when she was moved from the Medical Ward to High Care, and her pajamas was swapped for a hospital gown. Who *****s from an old, sick woman in your care? How disgusting and disrespectful! Shame on you, whoever you are. You have brought Louis Leipoldt into disrepute by your dishonesty and disrespect. I hope that you are proud of yourself and that when you wear my mother's perfume, you remember that you stole it from a 91-year-old woman who trusted you.
0 replies
24 months ago
Pam Golding Properties, Hyde Park. Non-Managing Agent Jackie Petit
I signed a managed lease with PGP in May 2022. This lease was renewed in May 2023. The tenant was served with a Notice to Vacate after defaulting on his rent for two months and subsequently vacated the property on March 28, 2024. I met with Jackie Petit, the managing agent, on Monday morning, April 1, 2024, to do a joint inspection of my property. I chose to sign a Managed Lease with Pam Golding Properties, an international company with a well-known name. The rental agent who secured the tenant, Chris Coetzee, was professional in all my dealings with him and assured me that the managed lease entailed the following: The rental paid by the tenant would be managed. Regular (quarterly) inspections of my property would be carried out to ensure it was looked after. Regular liaison with the tenant would be maintained to ensure that any issues were identified and dealt with quickly. Point #1 was managed by a very capable, conscientious, and service-oriented Ananda Hotlzhausen. Point #2. In the almost two years that PGP managed my property, there were 3 site inspections done: one by Chris before he left the company, one by his successor, Ntokoza Ngwenya, before she renewed the lease, and one by Jackie Petit on the day the tenant vacated the premises. Point #3: Ananda Holtzhausen communicated regularly via email with the tenant as he habitually paid his rent around the 15th of the month. Chris Coetzee maintained contact with the tenant and advised when issues, like the broken bedroom door, were communicated. No other contact was maintained or communicated with me. I chose to sign a managed lease as I live in Cape Town. I needed a reputable company to manage the payment of the rental as well as ensure that my property was being taken care of through regular site inspections. I was charged a monthly rate for this service. I have raised the following concerns with Cindy de Beer but have not received a reasonable explanation or all the answers to my concerns. 1. When the tenant vacated the property, a serious damp issue was identified in both bathrooms. The severity of these conditions could have been significantly reduced if regular site inspections had been carried out, as per the managed lease and as covered by the management fee paid to the managing agent. 3 doors inside the house had also been damaged and the shower arm had been completely broken off. 2. My first communication with Jackie Petit, the managing agent, was in June 2023. I am unsure when my property was handed to her, although she stated that it had been one month before the tenant vacated. I have asked whether the managing agent is paid a fee to manage the properties assigned to her but have not received a response. If she received a residual income as the managing agent for my property, what did she do to earn it? The damp damage and overall neglect of the interior of my property would have been identified and rectified had she managed the property and carried out the site inspections as expected. What recourse do I have for this neglect of duties and the expense I have now incurred? 3. I met with Jackie Petit at my property for a joint inspection on Monday, April 1. To date, I have not received the final checklist as agreed and advised by Cindy De Beer. This non-service is unacceptable and tarnishes the reputation of PGP. I have not had an explanation as to why my property was not managed as agreed upon, nor have I apologized for this neglect of duties and the unnecessary cost I am left with. An email, WhatsApp, and voicemail to Nelson Ferriera, the Regional Head for Gauteng, have all been unanswered. This is the service I got from 'Southern Africa’s leading independent real estate group and the country’s most awarded real estate company.'
0 replies
25 months ago
No response from Rain as usual.
My son was hijacked on Saturday and his car and phone were taken. He needs his phone for his business. I logged a call for a sim swap with Rain yesterday and have had no response yet. This is so typical of them Reference 17965540. My son desperately needs this sim. Rain what do I have to do to get some response from you?
672 replies
28 months ago
Audacious rewards redeemed on 22/11/2023 - not delivered
Hello African Bank I redeemed my audacious rewards on 22/11/2023. I followed up with you on 06/12/2023. It is now 02/01/2024. Is this your idea of customer service? Please advise when I can expect my voucher to be delivered. Regards Desiree'
59 replies
31 months ago
Rain one - Billing issues.
Since I signed up for Rain One at the end of July I have had endless issues with my billing. This is the third month that my debit order hasn't been processed but the outstanding balance on the rain app is R0! I cannot pay that amount and so my service has been disconnected once again and my credit rating has been negatively impacted. I have logged a call and have only received an email response. rain your customer service sucks!
524 replies
32 months ago
my rain - your service sucks!
Since installing the rain 4G mobile SIM on 28 July, I have had endless problems with access and connectivity. My debit order was not processed again this month and I am unable to make the payment as my balance on the rain app is R0, with the next payment date as 01 October. I have logged calls, tried calling but have had no assistance for the past 4 days. My son is alone in the house and relies on the connection provided by rain. I am desperate to sort this out but am unable to make contact with rain.
0 replies
34 months ago
African Bank - another lousy customer experience
African Bank it is common courtesy and good business practice to advise your customers when you are experiencing a technical issue that affects their experience on Internet Banking or Mobile Banking. It is not my responsibility to check on you and advise you.
60 replies
42 months ago
African Bank you suck at customer service!
Good day Thanks for responding to my request on October 18 for REF 9452555215. I was promised a response within 7 days. Today is November 1 and my issues for the end of August as well as for September have still not been resolved. I guess I'll have the same issue at the end of October. This is not rocket science—why is it so difficult to resolve and issue my MyWorld vouchers as per your service offering? I am still hopeful for a positive outcome so I can continue to help a needy family in a small way. Kind regards Desiree'
399 replies
43 months ago
African Bank you can do better!
Hello? Is there anyone out there? My reference for August, 9452555215, has not been resolved. I received the voucher yesterday and passed it on to a needy family. Today they spent taxi fare to get to Checker's, and there was an error when they tried to use the voucher. Error = Burned! Voucher code 9301506204075155. Please, please, can you help me sort this out? They are desperate. Now can someone please help me with the voucher for my salary deposited in September? And am I going to have the same issue at the end of this month?
133 replies
43 months ago
African Bank your service sucks once again.
I opened an account with African Bank because of their competitive interest rates as well as the incentive for the monthly rewards if my salary is deposited into my account. I could not redeem my reward last month (For the end of August), and I have not even received the notification this month (for the end of September). African Bank has not notified me of any changes to this agreement nor have they responded to my email requests. I share the Checkers voucher from this reward with a needy family every month and for 2 months I have been unable to help them. African Bank your service sucks once again! You just don't care about inconveniencing your customers? You can do better!
399 replies
Review Distribution
5 Star
1 (5.882352941176471%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.882352941176471%)
1 Star
15 (88.23529411764706%)