SP
Simmi P
Active since Feb 2021
21
Reviews
0
Industries
Reviews
21 reviews5 months ago
Beyond horrible service
The worst service ever and the people that work at customer service will fit in so nicely with those *********** government employees at home affairs etc because their attitude and service is just the same. I had a package that was to be delivered from Pep cornubia to a Pep store in Jhb which contained specific medication. The 7-9 working day delivery is a blatant lie. Until today I have not received my package and as for that tracking system is still as when the package was received at Pep cornubia. I spoke to 6 people at customer service, all ***********, it's like Paxi found them on the street and asked them to come answer their calls rheie famous word "I dont know'. The 6th one named Xoli was not that bad as she was able to tell me my package is at Cato Ridge..10 days for my package to have moved 30kms. When I asked who is the courier company they are not allowed to tell, when asked what is the address at cato ridge they are it allowed to tell like is there anything they allowed to tell? Im taking this matter to the consumer ombudsman. Pep seeing that you are spending billions in expanding your footprint it would be advisable to cut ties with Paxi or get staff that are customer centric and empathetic as their horrible service will definately cause brand reputational harm and those negative social media reviews should serve as insightful information. In the meantime I'm hoping I don't have to wait 6 months to a year for my package or even longer like some people. Im afraid for having my package to be sent back to Cornubia seeing it is still in Durban..not sure how long that will take and actually get a reputable courier company to deliver.
0 replies
5 months ago
CEDRIC_AWESOME SERVICE
I shared a horrible experience about Skynet and actually gave up on receiving a valuable package but my last call was answered by a gentleman named Cedric. I was so tired having spoken to more than 7 people that day including the supervisor and Cedric told me he will get an answer for me of where my package is and true to his word, after speaking to me he queried with his managers and with 30 minutes two managers Franco and Jefferson using their own private vehicle dropped off my package. Thank you so much Cedric if only you had answered my call earlier that morning I would not have such a bad experience with Skynet throughout that day. You are the person that makes the difference and your colleagues should learn from you how important customer service is and that it's the customers that makes it possible for them to have jobs instead of dropping calls or keeping one on hold for 10 minutes and not coming back to you because they dont have an answer for you. Megan, Blue and Chantel or somebody witj a name that starts with C and the other colleagues that I did not even ask their names because I was so so upset.could definately learn excellent customer service from you. Cedric you are really an asset to Skynet and they should be privileged to have somebody like you working for them.
0 replies
5 months ago
Pathetic Service
On 31 October 2025 Skynet was supposed to deliver a package that has a licence disk. I waited the entire day for this package only to see a comment captured on the tracker that the recipient was not available. Don't lie if you could not deliver on time. I called on Saturday and spoke to Gugu that we needed the disk as my husband was leaving for Swaziland she said she willl get the driver to deliver by 09:00. I git a message on Sunday that the package was supposed to have been delivered but nothing arrived on Sunday. I called today and spoke to like 7 people that put me in hold or transferred my call even the Supervisor Blue was supposed to have called me back and it's more than an hour and have not heard from anybody. The managers and driver could not be contacted. Do these people understand the urgency of the packages or take it for granted they can deliver when they feel like. This matter will be escalated to the CEO and that driver must be held accountable. I have made RMTC of this and they mentioned that they have experienced lots of issues with Skynet..Hopefully they change their courier company as Skynet is USELESS. Its sad that th3 customer service consultants mus try to answer for the drivers who they don't have control over. If you are renewing your licence online ensure Skynet is not the delivery company. I will place this in other social media platformsbti make people aware.
0 replies
12 months ago
Terrible student support
If there is such a thing as 48 hours response time with Mancosa student support I'm sorry to say it does not exist. I had sent an email on the 12th April requesting for an extended time line on my assignment as I was out of the country and could not submit before I was travelling as the link was not available. When I got back I was terribly sick so therefore the extension. I had already completed my assignment but just needed to submit but I mentioned there was no link. No feedback after sending my second email on the14 April and again on the 15,th April where I decided to call spoke to lady who advised that Noloyiso Zondi is working with my query and she will pass on my message. Got an email on the 15rh April from Noloyiso stating that I can't be granted an extension unless death or hospitalization but I should send me sick which I did on the 15 April, no response after sending an email today as well. The people of Mancosa needs to understand that as much as our studies are important so is our work and personal lives. I could not postpone my travel so I could submit my assignment. The response to all the HelloPeter messages I see we will get back to you, I'm very doubtful of that.
58 replies
15 months ago
Beyond Pathetic Service
Bunch of useless a@@&%*$@. Let me tell you why. My mum passedbaway in August 2024. She had an investment with them. My sister being the executor went to arrange access to these funds. On the 23 November 2024 she went from Nedbank Phoeenix Plaza, Conubia and eventually Gateway hoping they would be able to assist her. Eventually they asked for the documents which she gave to Tinyiko Ntuli on the 27 November 2024. They told her that they funds were in a 32 day account and if she accesses the funds before 32 days she will be charged a penalty. If these i@&^%/#s knew any better the bank cannot charge penalty in the event of the account holder passing away or in cases of emergencies. But anyway they gave my sister a long story that they need to send the documents to deceased estate and being the festive season their employees will be on leave really so if somebody passes on then their staff is on leave when it comes to funeral payout then what! My sister did not hear anything from them and visited them again on the 11th January 2025 and she was told by Portia Ngubanw that they don't have feedback for her and that she will follow up and send an email to my sister. On the 15th January my sister she gets an email from a Portia Ngubane just with the account information of my late mum which we are aware of nothing about the funds being released to my sister. This matter will be on other social media platforms and to the ombudsman.
0 replies
17 months ago
Worst Service Ever
Worst insurance company ever. Can't wait to move my insurance to a more credible and reputable company. They never respond to emails. I have had my insurance with absa for years and have my cars and houses insured with them. I have been getting around R800 -R1500 monthly cash back seeing the high insurance premium I pay and then last month it dropped to R138 and the coming months will be the same. I have sent them emails asking them why and no response. Its like they wait for people to complain on social media before they do something.
56 replies
20 months ago
Pathetic Service
So much for a four hour treatment. We got there at 11:00. Our first treatment done by three awesome ladies:Sarah, Pretty and Chantal as we were three, was a 30-minute head and shoulder massage from 11:15 -11:45. We then sat from 11:45 until 13:10 as they so called it organizing a room for three of us and during this time they were busy sorting out other people and just forgot about us. As they were preparing the room they said we could have a light lunch which never came as well. Our full body massage as advertised was supposed to be for 60 minutes we were done from 13:10-13-45. Then we were told that we will get a light meal and again they forgot and 25 minutes later we reminded them, the light food was so terrible even the one lady that works there looked at the meal disgustedly. As advertised as part of the 4 hour treatment is an hour hydro pool treatment but it is a normal cold water outdoor swimming pool. When asked Karabo why it's a hydro pool she said they drop pills in it to wash out the oil from your oil treatment so when we told her but that's not what a hydro pool supposed to do she said we must complain because they are told that's what they must tell the clients and do not know what is advertised. That was our 4 hour treatment. Don't waste your time it's not worth the money.
0 replies
23 months ago
Worst Service Ever
Worst service ever from an optometrist. From all the staff that I interacted with the only person that was pleasant to talk to was a lady names Sarah and even though I had a terrible experience from the beginning I went back because of her friendliness and professionalism. So this is my story. I had an appointment on the 20 May at 12:30 but had to reschedule so on whatsapp I rescheduled to the 21 May at 09:00, got a confirmation on whatsapp which I still have on my phone. I go to Spec-savers Karaglen on the 21st May the ladies at reception had no booking for me, I showed them the whatsapp. Sarah advised that there was no time availability until 10:15 and the optician was also not in and was only going to be in at 09:30 and she already has an appointment but the other lady just kept on asking me to complete the medical aid detail form...how am I supposed to complete my medical details without an appointment and I even asked her this and she said she will see if the 09:30 appointment does not show up and I asked her what if the person does show up. So I left but thought let me see if I can make the appointment at 10:15 and Karaglen is the closes to fetch the spectacles as well. Did the eye test at 10:15 with the most unfriendly person, her questions were more of an interrogation than anything. I could not choose a frame because I had something urgent that I needed to do. On the 25th May I went back to choose a frame and the lady at reception showed my couple frames and then told me to go on the website and I can choose 6 frames and there is a bigger variety compared to what they have in the store and it will be delivered to my home etc. I ask her whether the site also had the size of the frames because I have a very small face and even a small is big on face so I went through the ones on the site and could not find much as per price and variety as well as I was worried about the size so I went back on the 28 May and chose a frame to be told I need to come back at anytime when the optician is there so that she can do measurements for the multifocal lens. So I called on the 31 May before I could go in to find out if it was ok come in at 10:30 as the lady that answered the phone was talking to me she told me she had to leave and will call back and the cut the call so I called back and a very rude lady names Faisa (I might have got her name incorrect-apologies) told me there was an emergency and will call be back and I was about to ask her if they got my details and I also had an emergency so therefore I called back but this lady was so rude and abrupt that she told me if I did not understand what is an emergency so I cut the call as I could hear it was an emergency. There is no need to be rude no matter the situation! If it was such an urgent situation why did she even answer the phone! She did call back and I apologised for calling and insisting assistance as I can understand that the person was priority but this last incident just made me change my mind where I asked the lady to send me my script and I will get my frame elsewehere...never ever did I experience service like this and never ever will I go back to Spec-savers Karaglen
53 replies
31 months ago
Brilliant service
Absolutely brilliant service. I have never received service like Home Connect. I completed an online application and they responded within minutes. I cancelled my service with the previous service provider. I advised Home connect of this via email. My service was discontinued midnight of the 14th September with the previous service provider and on the morning of the 15th I received a message from Home connect that vumatel had connected my fibre and Home Connect had despatched the router, by 14:30 the very same day I got the router all configured just had to connect two cords and my wifi was up and running, they also sent me a whatsapp on how to connect and change my password. The connectivity is fast and I have not experienced down time or programmes taking forever to load. Thank you to the Operations team and the people involved in this process. You guys came highly recommnded therefore I changed my service provider and I am now highly recommending yourll. I wish all companies employed such capable,proactive and resourceful people like you guys...Keep up the awesome.service.
131 replies
33 months ago
Pathetic Service by Absa Activate
Absa Activate is THE most useless insurance you can select. I bought a car in March until today their tracker partner Glasfit has not fitted the telematics device saying they have not received stock from their headiffice, in Jhb when I took it up with Absa Ii wad told that Glasfit has advised they tried contacting me but I was not answering yet I have not received calls from. them but being the useless Absa activate they question the customers credibility than Glasfit. I bought another vehicle in June and the telematica was only fitted third week of July because the car was in Jhb but the device was only fitted 4 weeks later When you take out insurance I was told the price includes the device but you are paying for something that was not even fitted and if you don't query with absa they won't bother to advise Glasfit. On both purchases I had to follow up with Mimi from Absa on the telematica as they don't tell you about this only when you question them that you want to take your own tracker ypu are told about the telepathic. My premiums increased even though I got these cars for 4 and 1 month consecutively and no cash back rewards until the telematics has been fitted I questioned if anything happens to the car will Absa be held responsible ..no answer. I have had this insurance that covers my cars and household from 2018 and this year when I put a claim because of the heavy rains and loadhsedding they were declined. I am shopping around for better insurance.
60 replies
Review Distribution
5 Star
2 (9.523809523809524%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
19 (90.47619047619048%)