NM
nomsa M
Active since Feb 2021
6
Reviews
0
Industries
Reviews
6 reviews11 months ago
Hifi Corp business practice, business ethic and customer service that is dishonest and *********.
on the 22 September 2023, I bought a 55'' Skyworth Smart TV. After 17 months the smart TV had issue with the volume which was uncontrollable. I reported the issue at Hifi Corp Southgate and I was informed it will that 21 days to repair as it was under warranty. I was informed that the repairs are done by an external company who will come to my house to check first whether there TV needs fixing. There repair people never came. This was round about the third second week of March 2025. Third week of March 2025, the process of requesting pictures and serial number began, which I provided. The TV was only collected on the 23 April 2025, no one came to check why the TV volume was uncontrollable to determine what needs to be repaired, just came and picked up the TV on the 23 April 2025. I called to check that the TV was received by Hifi Corp because no communication was sent and I received 2 calls from different people asking me when they should come and pick up the TV on the 25 April 2025, which raised concerns to me. When I ask about the progress of the TV on the 2nd of May 2025, so to determine the return date, the lady by the name of Tumi told me that the repair period had passed a credit note for another TV was being generated. The 5 May 2025 I called customer service, and a gentleman reiterated that the was a credit note that need to be generated for another TV and HifiCorp Southgate will contact me within 24 hours to finalize the process. I wrote WhatsApp message to Tumi and she told me that a gentleman by the name of Andile Dube was sent an email to authorize the credit note. On the 7 May 2025, Tumi told me that Andile Dube was sent two emails and he, had not rep**** the emails. On the 8 May 2025 when I followed up I was now told there's a note that the TV is on repairs. Why is has the credit note now changed to repairs? Hifi Corp business practice, business ethic and customer service are dishonest and *********.
0 replies
20 months ago
Impact of Old Mutual's disinvesting my funds
I disinvested funds form old mutual. Old mutual called confirming disinvesting was in progress (12/08/2024) and when the funds will be deposited into my account, which was 3-5 working days, 16/08/2024 money will be in my account. I called on the 6th day 19/08/2024 enquiring about why the funds were not paid into my account. I was told Old Mutual needed to recalculate to the old premium as there was n increase on my premium, which will take another 3-5 working days, meaning the funds might be paid on the 23/08/2024. I disinvested on time not to be late, for exam fees payment for my son. Now I am late, and the exam fees are not paid. Old Mutual did not release my money sighting that there was an increase on my account premium, which I was informed by Old Mutual consultant that the increase in my premium was on the 1/8/24. Meaning the call I received on the 12/08/24 already knew of the increase and gave the date of 16/08/24 with that information in mind that the funds will be released. Old Mutual is delaying because Old Mutual is in the process of opening Old Mutual Bank so they dot want to show monies moving out. Why am I being inconvenienced for Old Mutual's benefit?
159 replies
23 months ago
bad/****
I bought a pair of shoes on the 22 March 2024 and on the online website its written delivery is 2-5 working days. Its almost two months and my shoes have not been delivered. I called to enquire, and I was told there was an issue with material and they have had a back log. I am told the same reason every time I call. I have received bad/**** service from Zulu Swag where paid for shoes and never received it.
0 replies
27 months ago
Defective product
I bought a set of pot from Pick n Pay home ( #0026540424). The pots were bought on the 23 December 2023 and were delivered on the 3rd of January 2024, having promised to deliver 2-5 working days, Pick n Pay home delivered after enquiring and delivered wrong pots. I was willing to keep the wrong pots after having fought to get the pots delivered. I called Pick n Pay home 15/01/24 complainig that there were pot lid *****s that are missing and the pots leak rust from the pot lid when I cook with them. Pick n Pay home informed that they were not going to replace or refund my money because I reported the matter a week late. I am surprised that a company as big as Pick n Pay sell a defective product and hind behind such a statement (seven days late) and not take responsibility, making the consumer suffer because of their supplier. Interesting that on Pick n Pay website it is written that customer's rights are " Your right to fair and honest dealing. Your right to fair, just, and reasonable terms and conditions and Your right to accountability by suppliers" from Consumer Protection Act. Is it fair, just and reasonable term and condition to state that seven days have passed and there's nothing they can do with a product that is defective and a threat to my health? Am I protected as their consumer from their suppliers? Delivery was on the 3rd January 2024 at night and I started to use the pots on the 8th of January 2024. Reported the issue on the 15 January 2024. is that not a reasonable time to report the issue? Be that it was the first time I buy from Pick n Pay Home, I am disappointed and would not recommend it to anyone.
56 replies
50 months ago
Telkom line not working
I recently logged a call with the Telkom call center and three weeks later I called to follow up why no technician has been to my home to resolve the problem. I was informed that my case was closed without resolving the telephone line issue. Another reference number was issued to me. The level of service that I received from Telkom is appalling. There is no cense of urgency to resolve issue, with little consideration of how the interruption is impacting on businesses
0 replies
63 months ago
bad service rendered
1. My phone was stolen on the 14/02/2021 late afternoon, and reported the phone stolen to the MRP Mobile morning of the 15/02/2021 because the call Centre works till 5pm. The MRP Mobile informed me that they will only block the sim card and then do a sim swap upon my request. However, they will not give me the ITC number that enables me to open a case with SAPS and claim a new phone from my insurer, sighting that the sim card was removed from the phone, thus the phone cannot be blocked. 2. As an alternative I requested the supplier to issue me with the contract document and they issued me with the delivery note and told me that because the contract was done telephonically, there is no contract document. 3. When I requested the telephone recording, they refused to give it to me, sighting recording is only issued when there is a complain. 4. When I requested the Activity report of the phone, the MRP Mobile told me that they do not know that report, so they will not issue it to me. 5. When I requested a letter with a letter head that I have a 24 month contract with MRP mobile , I was told they do not issue such letters. 6. When I request the document of failing to block the form, MRP mobile informed me that they don't issue that document to customers, the insurance company has to request that document. The insurance company informed me that they do not request any information in behalf of the client 6. When call MRP Group, they do not answer calls o 031 310 8000
56 replies
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1 Star
6 (100%)