JN
Jeff N
Active since Mar 2021
8
Reviews
0
Industries
Reviews
8 reviews26 months ago
Technical Service Compliance Issues
"I signed up for the 24-month price lock savings, including a discounted Showmax service. However, I lost my Showmax subscription within 24 hours of signing up. I contacted DStv (Multichoice) customer services/agents for assistance, but unfortunately, no one could provide any answers or explanations. I'm concerned that I will still be charged for the service even though I haven't been able to use it."
112 replies
31 months ago
Multichoice ******* Activations
Please be aware that Multichoice is adding Disney + to customers' accounts without authorization from the customers... Please see sms they are sending to customers: Disney+ Monthly plan has been activated on your account linked to mobile number - Start watching on - https://www.apps.disneyplus.com/ml?t=1L8RIX5zTB-t1iHX On inquiry with customer service, they processed a cancelation and laid blame squarley on their marketing division...
393 replies
52 months ago
Robbed Of Data By My Service Provider - MTN
MTN commits fraud internally. I upgraded my contract in November's to the MTN Sky Sliver package which included 50GB anytime data per month. The data is credited to my account on the 17th of each month, however on the MTN app. as well their other platforms my data expires on the 3rd Feb'22 which is not what my contract states nor what was the package offering. It would seem that I was robbed of data for the last period as well. MTN has continously ignored my request for data usage reports, and their management team simply cannot be bothered. I have sent MTN several emails made a huge number of calls with no resolution in sight...Emails to their customer service department is read by an individual and I would receive a response however my return email is now read by someone else which just creates confusion within their CS department. In addition to this woeful process the persons you speak to on the MTN customer service number 135 are unaware of information/emails that are being sent out by persons that receive and respond to email enquiries. Total shambles with a service department that has been setup for failure. Based on my experience with MTN this business does not care for their customers and their after sales services is literally non- existent. There is no understanding within MTN's CS divisions of their products, product offerings, promotions, documentation etc. I had to screenshot proof of the date my data was credited and the expiry date. This information is on their system perhaps they either cannot read or understand the information or they simply cannot be bothered... I have informed MTN in writing of my intention to contact ICASA for a resolution as well my consumer rights in accordance with the CPA. Not certain whether this would prompt MTN to do the right thing?
0 replies
53 months ago
Absa's Lack Of Customer Service Accountability
I use the Absa app on my cellular to play the Lotto and Powerball. However when checking the Powerball results against the played ticket on the very same app. my Powerball number is missing (the circle is blanked out in white) Called the relevant department and was told the following: * Update the app. * Switch the device off/on Did not work... I even uninstalled/reinstalled the app. Nothing... My impression of the person/s I required assistance from is they simply did not care...or are too lazy to investigate properly. No accountability... Regards Jeff
112 replies
57 months ago
Complaint With Suggestions On How To Improve
Hi, I am sure that by now everyone is familiar with the apathy shown by these departments including the office of the MEC. I do not say this lightly - my comment is based on my experience. I have sent an emaIl to the MEC's office highlighting my concerns with the following: Firstly incorrect information contained within the department's website - phone numbers, etc...etc. Secondly, the process of renewing one's driving licence is somewhat blurred which no doubt is a reason for much consternation among applicants. Lastly, the MEC should perhaps consider the fact that applicants armed with the correct information and documents will ensure a quicker turnaround time at these centres - limiting the exposure and contact related to covid-19. My opinion is that these departments performance is like that of a "throw of the dice" operation.
0 replies
60 months ago
Customer Service
Had the opportunity of talking to Johan Van Aswegen with regards a leaking Amalfi tap cartridge. Could not remove the ***** less stem to get to the cartridge. Tried You Tube as well. Johan however telephonically assisted together with providing me with on the spot video clips to get to the offending part. He also offered to courier a new cartridge to my closest CTM branch for collection. Exceptional customer service. Thank you Johan.
0 replies
60 months ago
Customer Service
Hi, Reference Number: 3228614 – C1 I need to cancel my subscription with immediate effect please urgently contact me with regards to the process. NOTE: Reasons for my cancellation are based on the following: • Poor or non-existent customer service. • Queries are not attended to. • Reference numbers are allocated with insufficient information on your system for any meaningful follow-up. • I called you on 8 separate occasions today (AT MY COSTS) without any conclusive information or resolution with regards to my inquiry. • I lost the calls twice (ISSUE ON YOUR SIDE) and no one bothered calling me back. The above is reason enough to warrant canceling my subscription. Please ensure that my request is followed through and escalated…I will notify my financial institution concerning debit orders accordingly. Kind Regards K. Naidoo 0836558655
106 replies
62 months ago
Best Service Ever
Had the honor of speaking to Tasmina Nair from retentions with regards to a review of my premiums. Tasmina was most helpful and patient in understanding my needs and provided me with not one but two very amicable resolutions... Also, her values include product knowledge and customer care which is a rarity these days. She also displays a humility to learn which in addition to all her other attributes should make her an invaluable asset to her employer. Thank you Tasmina
53 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)