RK
Reggie K
Active since Mar 2021
8
Reviews
0
Industries
Reviews
8 reviews3 months ago
Pathetic after sales service
I called old mutual call centre as I had an enquiry on my greenlight policy regarding the debit payment. Day 1 I waited for over an hour on the line just for it to be answered. Day 2 I called again and was given the assurance that I will be called from the relevant department. No one called. I even lodged a complaint via their social media platforms and nobody called me. I even sent a call me back about 5 times and no one called. Old mutual are quick to sell you their products but the after sales service is pathetic. I'm so sorry to be associated with them, never again. Seems like the agents are either sleeping on duty and always having a party.
224 replies
15 months ago
Non existent customer service
Purchased a lounge suite over 30k in December 24 and had issues. Complained within 7 days of purchase and when lounge was replaced, had quality issues again. Almost end of January and still waiting for the replacement of the replacement lounge. Customer service is non existent in the Cornubia Rochester branch. There is actually no one that I can complain to as the manager of the store is your 1st level of complaint and that's the end. I will NEVER make another purchase from Rochester and urge others to do so as well
0 replies
27 months ago
Human dignity violation in Adidas, Cornubia
On the 17th of June 2023 at 15h00 I had the displeasure of visiting the Adidas store in Cornubia mall, Durban. There was a sale being taken place and the store was quite busy but there were no change rooms available due to renovations taking place and there was no alternative that was made. Customers including small girls were removing their clothes and changing in all parts of the store. I find this to be completely unacceptable and a violation of human dignity and a lack of respect. I even took it upon myself to email and call customer service with no response whatsoever. This is abysmal customer service and the Adidas store in Cornubia have no consideration for their customers and it is such a disappointment. Reggie Kisten
0 replies
30 months ago
Absa idirect offers pathetic customer service
I've been with Absa idirect for a number of years now and called in this morning to add another vehicle prior to purchasing the vehicle onto my vehicle policy. The sales consultant Mbali Zwane who assist with the quotation was rude to me. I then requested to speak to a manager and was informed that she was in a meeting and I will be called back. This was around 10h00 on 27/10/2023. At around 16h00 I called them again and was informed that the managers are in meetings and I'll be called back. No manager returned my call. How sad to know that Absa idirect offers very poor customer service and truly a customer is only but a number. The fish stinks at the head. I decided to move my business to another insurance company.
131 replies
41 months ago
Poor and pathetic service drl3
I had a tracking unit from mixtelmatics Beame installed in my vehicle in October 2018. I was informed that a new tracking device was to be installed in my vehicle after the 3rd year. I was called by Beame towards the end of November 2022 to have a new unit installed in my vehicle. Ibam not really sure of how long the device was inactive as my account was debited on a monthly basis. The consultant that initially called informed me that a new device must be installed in my vehicle and that she will send a case number thae very same day for fitment and also that the fitment centre in Durban will call me to confirm fitment arrangements. I didn't receive any case number as promised and when the lady from the fitment center called that next day, i explained to her about the case number and she stated that she will get hold of the consultant to sort the issue out. I thereafter called mixtelmatics customer care line but to no avail and when I eventually got through, nobody could assist me. I called the unit testing department and was informed that my device was inactive. I have tried on numerous occasions to have my issue resolved but nobody could help. Eventually last week, I sent an sms to Beame via their website and received a call within 30s. I spoke to the line manager on duty and explained my problem and dissatisfaction about poor service delivery and he inturn sent an email to management. Up to date, only one consultant called me on 2 occasions to enquire if my issue has been resolved, which hasn't, as I informed her. I have been paying for an inactive device, not sure for how long and no staff member from mixtelmatics, after the 3rd year called to arrange for the fitment of a new tracking device. Seemingly, certain managers are incompetent in performing their said function as a manager and also customer after service is non existent. I have also sent emails to management at mixtelmatics to call but it seems that as a customer, you are not worth the call.
132 replies
42 months ago
Poor service at Kfc Cornubia
Visited kfc fast foods in cornubia mall in umhlanga on 29 Oct 2022 at 15h10. Orded 2 kiddies meal comprising of chips, burger and cool drinks. I waited about 30 min for my meal and and to eventually ask for my order. A staff member took my receipt and just put 2 kids burger in a brown bag. I then asked him if for the chips and cool drinks as it's what I ordered for. He then throws the chips into the brown bag together with the cool drinks. I then asked for the manager and to my surprise, the manager was the one that was serving me. I complained to him about his pathetic service and obtained the number for his area supervisor to express my dismay and poor pathetic service from the store manager. Highly unlikely I will be attending kfc cornubia anymore....
0 replies
56 months ago
Bad service and poor quality of food
I visited the Hollywood branch in Springfield Park for lunch around 12h20. The service was pathetic as I waited over half an hour for my food and the food was far from Hollywood standards.
0 replies
62 months ago
Atrocious Service at Mugg & Bean
This weekend I received atrocious service from Mugg & Bean in La Lucia. You would think that by now COVID protocols would be actively in place. I should have known what type of service I would have received when I had to ask for my hands to be sanitised at the entrance. Upon arrival the table we sat at was not cleaned from the previous customers or sanitised before we could order. After we asked the assistant manager on duty to clean the table he left and stated that he would get someone else to clean the table. We waited for 10 minutes for someone to clean our table and take our order whilst other customers who entered the restaurant after us were seen to immediately and had clean, sanitised tables. Thereafter I informed the manager, Sheldon, of my absolute disgust of their service and walked out of the restaurant. Lesson learnt and I will never go to Mugg & Bean in La Lucia again
0 replies
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1 Star
8 (100%)