AK
amanda K
Active since Mar 2021
6
Reviews
0
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Reviews
6 reviews1 month ago
ANGRY CUSTOMER!!!!!
I am very angry and upset of DPD courier company that has not deliver my parcel that I ordered a week ago, by now the parcel supposed to have been delivered. The only communication was on the 3rd to advise that the parcel has been dispatched. If my parcel is lost DPD will will be fully liable with a full refund of my 6 pair for shoes from Shoebox online store. I need an update ASAP
53 replies
1 month ago
Not happy customer
I made an order for 6 pair of shoes from shoebox on the 1st March and received notification on the 3rd March that dpd laser has received my parcel but never received any other updates.When I track my parcel it does not give any update from the 3rd March.i am not happy Tommorow it will mark a week since my order was made.
0 replies
1 month ago
Order delayed
I made an order on the 1st March and there has not been any update.Tried to track my order but there has not been any update no movement.I ordered 6 pair of shoes.I am disappointed and I have sent an email to customer service but no response.Can someone give me an update of my order!!!
106 replies
6 months ago
RAGE SHOE CLOTHING STORE ACCOUNT *****
I received a notification from clear score to advise me that my credit score has decreased by 11 points due to a credit check and an account that was opened from a Rage shoe clothing store.I went to a nearby branch to enquire with my ID and explained the situation and the store assistant took my I'd number and entered into the system and advised me that there is an active account and she drew a mini statement that shows that the account was opened at a Rage Shoe Clothing Store in Belleville Cape Town.not.I advised that I do not have an account nor opened an account with Rage Shoe Clothing Store.I was advised to write an email to Rage Shoe Clothing customer service of which I did and a response from someone named Ongezwa who requested for further information for assist but failed and advised me that she has forwarded to their Forensic Department of which I have not received any feedback from and its now a week.An investigation needs to be done and a CCTV must be looked at as to which store consultant assisted in opening the account and the individual who used my identity.An avidavid was made with my certified I'd copies advising that I did not open an account with a case number that shows that a ***** was made.I need answers from Rage Shoe Clothing Store management NOW!!!
0 replies
39 months ago
CAPITEC BANK IS NOT POPI COMPLIANT/CLIENTS DETAILS ARE BEING SHARED TO THE OUTSIDERS
A fraudulent activity took place with my identity number and a contract phone was opened under my name and capitec bank account.I disputed the debit order, got in contact with the netword service provider and they confirm there is a contract active under my name.I escalated it as a fraudulent activity that has taken place under my details, i filled in all the paper work sent to me by service provider, went to the polisce station for an avidavit.The service provider discovered that indeed it was a fraudulent activity, the party used my id number , my names but with a different face on the id.I received a report on my credit report to say that on the 27th October 2022 thre was a Hard Seearc Done by Capitec before a Credit Check was done by the Network service Provider of which the contact was activated on the 21st Novermber 2022.I went to The capitec Bank in Gugulethu Mall next to Shoporight branch no 2247 Cape Town to enquire about this "HARD SEARCH" that was done on my name and was not aware about it.I explained to the manager what took place against my identity and asked what type of "hard Search " was done ?She said called her IT and came back to me and said they do not see anything, i had to show her mt report from Clear Score and my credit score Came down because of that and the Contract phone account.The manager then told me she will call again onother IT deoartment and came back to me telling me two different things of which i thing she herself did not understand.At first she told me that because I was in teh branch transfering funds hence i received that notification about "Hard Search" I told her it was the firts time to receive such notification.Seconly she told me there was a glinch on the system at the time and the IT department have updated by profile again removing the "Hard Search" That was too confusing for herself.My understanding is that a "credit Search/hard seach is done when a clien is looking into oepning a contract/take a loan/take a credit card to see if they qualify.I then spoke to a consaltant because i was not happy with the response.the consultant thenpcked up on the 27th October 2022 yes i was in the branch to transfer Funds and i was assisted by Mr Mkhaza Mkaza then on that same day a credit check was done of which i never asked the consultant to checjk anything as i was not looking open any thing.Next Month a Phone Contract is activated under my details.Why did Capitec not sent me a Debicheck to ask permision for the debit order?I need an investigation to take place because this is indicating that my details were given to an outsider to use my identity.HOW MANY CONTRACTS WILL BE OPEN UNDER MY DETAILS?Thank God the Network service provider manage to pick this up and to rectify it on their side.My concern is CAPITEC CONSULTANTS WHO ARE BUSY ON THEIR CELL PHONES WHILE ON DUTY.That celary shows that we ARE NOT SAFE BECAUSE THEY CAN GIVE OUT DETAILS TO ANYONE OUTSIDE.I HAVE OPENED A CASE REGARDING THIS MATTER AND I HAVE A CASE NO.TODAY I AM A VICTIM OF FRAUD BECAUSE OF YOU BEING NEGLEJENT.I NEED A RESPONSE NO LATER BY TODAY AND TELL ME WHAT TYPE "HARD SEARCH" WAS DONE UNDER MY CREDIT PROFILE AND WHY A MONTH LATER A CONTARCT PHPNE WAS OPENED UNDER MY DETAILS.
320 replies
42 months ago
Horrible customer service.
I would like to complain about Liberty life insurance customer service department. I requested for a withdrawal and i was sent the requireddocuments, filled in everything and sent them back. I followed up and no help at all from the call centre agents, i requested for a call back and only one ring the phone drops. i am very unhappy, there is a reason why i requested for the funds. I need to speak to someone not an autimated e-mail response. none of the agents call back, either they place you on hold until the airtime finishes.
132 replies
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1 Star
6 (100%)