TM
Tshepo M
Active since Mar 2021
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
This is predatory and underhanded behaviour. Don’t trust them simply because they operate at your workplace.
In 2023, I took out a one‑year contract with Zenzele Fitness at my workplace. That contract has since lapsed, and Inside Active took over the facilities thereafter. Despite this, they continued to bill me after the contract had ended. I called to explain that my agreement was with the previous company, not with Inside Active, and that my one‑year contract had expired. I was told the issue would be resolved. Instead, my details were handed over to Vericredit debt collectors, which now puts my credit score at risk all because I joined a gym at work.
0 replies
3 months ago
Thank you Gloria.
I was assisted today by Gloria while navigating a complex claim, and I want to express my sincere appreciation for her exceptional service. Before reaching her, I had been transferred multiple times and was starting to feel like just another reference number in the system. Gloria, however, immediately changed that experience. She treated me like a real person, not just another customer, and took the time to truly understand my issue. Her patience, professionalism, and genuine care made a world of difference. People like Gloria are rare, and her empathy and competence deserve recognition. I wish her nothing but success in her career.
56 replies
13 months ago
*****ing from pensioners for years
My illiterate grandmother took out this life cover, supposedly for R5,000, paying R50 premiums since January 2008. She passed away last November, and they only paid out R3,800 because they erroneously captured her profile under the R10,000 cover for R70 premiums. I would advise anyone in the Northern Cape who has this cover to get all the information clarified or, better yet, cancel it. Their salespeople target pensioners, and despite debiting her a total of R10,750 over 17 years, they only paid out R3,800. I only received this information after consulting with lawyers.
53 replies
20 months ago
Your customer service will be your undoing
I am appalled by the incompetence I've encountered. On the 12th, I requested a transaction reversal and a ***** investigation was opened. I was promised feedback within 5 business days. After no update, I called on the 17th and was rudely told it's a 7-day SLA. I called again on the 21st, clearly outside the SLA, and was assured a callback. On the 22nd, after holding for 20+ minutes, I was finally informed the request was declined—with no reason given. I would not have known this if I hadn’t followed up myself.
53 replies
25 months ago
Bad customer service, no refunds.
Bought a robot vacuum on Hyperli on the 5th of March, the status of the order has not changed so I decided to get a refund and its the 14th today, no response no one to call, just radio silence, I am beginning to feel like I was ****med.
0 replies
32 months ago
They are charging me R6000 for a R450 Mud flap replacement.
Don't ever rent a car from Europcar guys, so I rented a car from Kimberly Airport, the car was low profile, so when people are in the car and you drive over a speed hump it scratched the mud flap below, okay so when I returned the car they informed me that the was damage underneath and I explained on the form what happened, I get back to Joburg search how much a mud flap costs for that model and it's R450, but I paid R1000 protection cover so I should be okay, then I get an invoice for R6099.35, damage liability is R4714, I call to ask for the assessment report because I am also billed for the car assessment, nothing, they keep sending SMSs and Emails telling me to pay, so when you call they bounce you around and finally you get someone who will take your details and call you back because her system is offline, the story repeats the following day. Still no assessment report sent. I am such an idiot for booking a car with them, when I went to collect the car at the Airport everyone went to Avis, it was just me at Europcar.
394 replies
38 months ago
UPS stopped working and customer support is useless
I bought a 'Mecer Home Office Inverter Trolley UPS 1.2KVA(750W)+High Quality Batteries' from Takealot.com in April 2022, the device worked fine until Halfway January 2023, I reported it 2 weeks later, and until today I am still waiting for assistance. You can only reach support via email, there are no contact numbers.
0 replies
52 months ago
They bill me for an alarm system that is not working
I have gotten this company to install an alarm system this was in October 2021, they were so unprofessional in managing time because I had started to engage with them in July, it took them 2 months to finally install the system but after they installed it it hasn't worked because it gives me 2 seconds to exit the house after alarming the system, I have called I have emailed to get this fixed since then, it is January 2022, I will start by reversing all the debits since October because I am paying for service I am not using.
0 replies
55 months ago
Standard Bank: Uncontactable Email
Hi, I get this email pretending to be from Standard Bank, I went to the Branch to confirm and I was told to ignore it. My ask, what are you doing to address this because I get this message every week, now it comes with an SMS as well. And also it is disheartening to learn that someone has this information that is supposed to be protected by you. ACCOUNT NUMBER: ************* VEHICLE DESCRIPTION: Vehicle ( According to our records to date, we have noticed that we have not yet received proof of your motor vehicle insurance cover for your vehicle financed with Standard Bank. We have also tried to contact you regarding this matter but were unable to reach you. Please refer to your terms and conditions: It is a condition of your credit agreement signed with Standard Bank as well as the provisions of the National Credit Act; you accepted the responsibility to keep your financed vehicle comprehensively insured while financed with Standard Bank. If your confirmation of comprehensive insurance cover for your vehicle is not received within ten working days, Standard Bank will take it that your vehicle is still not comprehensively insured. Limited Insurance cover will be loaded onto your vehicle until your proof of insurance is received. Once Limited Insurance cover has been arranged for your vehicle, you will receive a letter that will confirm the cover and premium payable monthly. If you have already arranged motor vehicle insurance cover for your vehicle, please forward the proof of your vehicle insurance via fax: 011 351 3892 or e-mail: insuranceconfirmations@standardbank.co.za for the purpose of keeping your Standard Bank finance records updated. It’s easy to contact us Should you require further assistance or information, please contact the Standard Bank Motor Assist Cover team on 0860 555 781.
53 replies
55 months ago
Get a real Medical aid and not Flexicare
If you want the feeling that you have a health plan, go for this, I was a member for over a year I did not get a membership card during that period, they send a low-resolution temporary one on pdf and that was the only thing I received from, I still paid for meds and consultations out of pocket. Just do yourself a favor and get a real medical aid.
0 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (90%)