JD
Jacque K
Active since Apr 2021
7
Reviews
0
Industries
Reviews
7 reviews34 months ago
RUDE RUDE CUSTOMER SERVICE
On Saturday 17TH June 2023 I purchased a gas heater Doc Number B3416062310512 (This is the exchange Number as they kept the original slip) from Builders Warehouse in Bedworth Park. - It took no less than 10 minutes for the cashier to decide as to whether she should open the box the gas heater was in and this only happened after I inquired as to what was the hold up. She then opened the box destroying it the process and me asking her why she was opening the box, with her response being that she needed to check that every thing was there. I asked her what was the everything she TOLD me "She knows I don't need to no!", again i asked and got the same snotty response after destroying the top of the box she did not remove anything or even really look and proceeded with the check out. - on arriving home and taking the gas heater out the box we discovered the front grid was missing which meant driving all the way back to Bedworth park after explaining the whole story to the INFO counter, the agreed to an exchange, when the cashier saw them taking me to her till she shouted at the people assisting me to go to the till next to hers.
0 replies
41 months ago
SHOCKING SERVICE & FEEDBACK
On Monday the 21ST November 2022, I tried to Phone Nadine Jenkins from the Lynnwood Branch who is my broker with no return call, too the point I sent a Whats app message informing her of my accident and related damage, I was asked to submit certain documentation and quotes which I did within a day. To date I have had no official call feedback except for all the follow up I have done and then never get an official answer, Nadine in a phone call even said I should contact a Christine Velthuysen, myself should I require further feedback. I get asked to submit quotes and then on the phone I am told that other quotes are been obtained which I don't' have a problem with but then don't tell me to get a quote, I have all the mails and Whats App messages to prove my complaint and in no uncertain terms the shocking service I have received from Nadine who is so disrespectful that the best I get is a returned Whats App never has she personally phoned me back, to the point the person that referred me even personally phoned Nadine as she was not answering my original call - (This can be confirmed with a Lionel Naude 0834094417 who is your client as well) I am shocked, I also asked Nadine what would have happened if my vehicle had been undrivable if this is the sort of service I was now receiving, to date no response, to my question. If Nadine mailing Christine Velthuysen for feedback only once I follow up is the extent of the service I get - then I am lost for words!
396 replies
61 months ago
DISHONEST SALES STRATEGY and Customer Service
After even a previous Hello Peter - please read below but just had a call from METRO FIBRE refusing to tell me who they are communicating with at VODACOM but basically telling me Vodacom is being dishonest and selling contracts even when there is no infrastructure near ready or signed off - AND STILL NO COMMUNICATION FROM VODACOM !! -- n March 2021 I took out a Metrofibre Contract with Vodacom, on requesting installation dates and times from Vodacom they referred me to Metrofibre which I started doing, going from they no nothing about the contract to yes we have you on our system to yes you are on our system but there is no fibre in your area to you will have it installed in the middle of April 2021 to e mails with a Fazana Hoosen at *********** with promises of feedback etc etc to we apologies it has been escalated to our installations team and now we are back in the abyss - The Vodacom Metrofibre deal is worthless!!! look at your area on Vodacom Fibre is availble through them and metrofibre put that same address into metrofibre's website and it will tell you its not available but my issue has been escalated to the installation team ---. Now it did not end there after my complaint a Marcel contacted me - ***********na - ********** contacted me very apologetic I supplied him with every thing he even phoned me back saying I would receive a call from an escalated department but should be sorted by the 28Th & 29TH April low and behold a response no phone call from Metro Fibre comes through saying Kindly note that your area is still in projects phase and we estimate that the whole process should be completed by 05/05/2021 if everything goes according to scheduleand still no phone call except another response - "I hope our mail finds you well and apologies for your frustrations you complaint has been escalated I escalated to one of their Directors -Francois Steph**** Booysen-********** and to date no response - To all out there that need more details re Directors contact details (All Of Them!!) for your issues INBOX me , not that they are going to respond or even try an assist if you can use an alternate supplier in your area or wait a little longer do that !!
106 replies
61 months ago
BAD BAD BAD - DISHONEST CUSTOMER SERVICE and SALES even after
In March 2021 I took out a Metrofibre Contract with Vodacom, on requesting installation dates and times from Vodacom they referred me to Metrofibre which I started doing, going from they no nothing about the contract to yes we have you on our system to yes you are on our system but there is no fibre in your area to you will have it installed in the middle of April 2021 to e mails with a Fazana Hoosen at k4@metrofibre.co.za with promises of feedback etc etc to we apologies it has been escalated to our installations team and now we are back in the abyss - The Vodacom Metrofibre deal is worthless!!! look at your area on Vodacom Fibre is availble through them and metrofibre put that same address into metrofibre's website and it will tell you its not available but my issue has been escalated to the installation team ---. Now it did not end there after my complaint a Marcel contacted me - marcel@avsol.durbna - 0311000389 contacted me very apologetic I supplied him with every thing he even phoned me back saying I would receive a call from an escalated department but should be sorted by the 28Th & 29TH April low and behold a response no phone call from Metro Fibre comes through saying Kindly note that your area is still in projects phase and we estimate that the whole process should be completed by 05/05/2021 if everything goes according to scheduleand still no phone call except another response - "I hope our mail finds you well and apologies for your frustrations you complaint has been escalated I escalated to one of their Directors -Francois Steph**** Booysen-0824535517 and to date no response - To all out there that need more details re Directors contact details (All Of Them!!) for your issues INBOX me , not that they are going to respond or even try an assist if you can use an alternate supplier in your area or wait a little longer do that !!
106 replies
61 months ago
NOW THATS SERVICE (ABOVE and BEYOND)
The staff even if you did not deal with them directly are unbelievable!!! every one knows what the other is doing so if the original person is not there, who ever is there is able to pick up the pieces - I had to arrange things from a distance with delivery and even a missing item which was sorted at lighting speed KUDO's to Sue in JHB and the guys that handled my issue in Cape Town if my place was bigger I would purchase more!!
0 replies
61 months ago
BAD BAD CUSTOMER SERVICE and DISHONEST SALES
In March 2021 I took out a Vodacom Fibre Contract Ref rence Number SR210311-315248 which would be through Metro Fibre and on inputing the address on Vodacoms website it was very clear that Fibre through Metro Fibre was available at my exact address on later investigation putting that same address into Metrofribre's web site it says fibre is not available (Vodacom was very quick to deliver the router to me!!) - on contacting Vodacom the answer was simple we cannot help you with any metrofibre Reference number etc etc etc contact them your selves now when you want to return the router and make other Wifi plans - its then all Metro fibre fault and dont want to discuss cancellation or at least assist in getting the problem solved!!
159 replies
61 months ago
BAD BAD BAD - DISHONEST CUSTOMER SERVICE and SALES
In March 2021 I took out a Metrofibre Contract with Vodacom, on requesting installation dates and times from Vodacom they referred me to Metrofibre which I started doing, going from they no nothing about the contract to yes we have you on our system to yes you are on our system but there is no fibre in your area to you will have it installed in the middle of April 2021 to e mails with a Fazana Hoosen at ka4@metrofibre.co.za with promises of feedback etc etc to we apologies it has been escalated to our installations team and now we are back in the abyss - The Vodacom Metrofibre deal is worthless!!! look at your area on Vodacom Fibre is availble through them and metrofibre put that same address into metrofibre's website and it will tell you its not available but my issue has been escalated to the installation team --- ***!!!
159 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)