K
Kyle A
Active since Apr 2021
12
Reviews
0
Industries
Reviews
12 reviews13 months ago
Mind blowing Customer Service
I have to admit, I was initially really skeptical and honestly a bit worried I might not get the help I needed—or even worse, fall victim to a ****! But I couldn’t have been more wrong. From the very beginning, the NDRC provided nothing less than outstanding customer service. Even now, after the Debt Review removal process is complete, I’m still blown away by the dedication and care the entire team has shown. It’s clear that the NDRC is truly committed to ensuring the highest level of customer satisfaction. Navigating the debt review removal process can feel incredibly isolating, but thanks to the amazing team at NDRC, I never once felt alone. I always knew they had my back and were working tirelessly to take care of everything. I would also love to give a heartfelt thank you to Yolanda Esterhuizen, whose thoroughness and constant communication made such a difference. Even when external factors caused delays, Yolanda was ahead of it every step of the way, ensuring I was always informed and never left in the dark. I honestly don’t even know how to express my gratitude fully—I'm in awe of the wonderful staff at NDRC. Thank you all so much for being one of the few companies that truly cares about its clients. I never felt like just another customer—I felt like family. You’ve all made an incredible impact, and I’ll always be grateful for your support!
0 replies
23 months ago
Extreme Service Failures
Earlier today, I received a call from one of your collections agents informing me that I owe R480.00. This was surprising and confusing since I had never used or claimed anything from my medical aid since its inception. The agent explained that this charge was for a health check that I was sent for. However, I distinctly remember being told that this health check was free and that it was necessary to activate some benefits. I requested to speak to a manager to clarify this matter and was transferred to Sibolelo. Despite our back and forth, Sibolelo remained respectful, even though he insisted that I was liable for the fee and I maintained that I was not. Unfortunately, our call was cut off (I don't think he hung up) When I called back, I was connected to Nokwanda Mabaso, and my experience deteriorated significantly. Nokwanda was incredibly rude and disrespectful and I've never been berated by anyone the way I was by her. She consistently interrupted me when drawing her own conclusions and refused to let me explain my situation, instead, she deliberately spoke over me until it actually exasperated her. It felt as though she was deliberately trying to aggravate me, treating the conversation like a game. Her behavior was appalling and unacceptable, especially from a customer service representative. I disputed the R480.00 out of principle and the fact that I was explicitly told that the check-up was free, However after my encounter with Nokwanda, I am left questioning the level of service and respect Discovery extends to its clients and If this is the treatment I received over a disputed charge, I dread to think how you handle situations where clients genuinely struggle to pay or have made claims.
106 replies
26 months ago
Why are these CSA's so angry all the time
I don't know why these agents are so rude, I missed a call from the collections office and decided to return it, I spoke with *Nandipha Sibini* who informed me that I owe R60.00 because my club was changed, I then informed her that I made no changes and that they needed to correct the error she then said that they would charge me R250 if she corrected it in what world does this make sense??? where I'd have to pay for their administrative error. after losing confidence in her ability to assist me I asked for a manager and she outright refused to assist me and became very aggressive and then dropped the phone in my ear. How does this align with treating customers fairly how is this acceptable customer service? I fail to understand why most of you agents are so arrogant, combative, and outright RUDE!!! This needs to change, my membership is coming up for review soon and I really don't think I'll renew with a company that doesnt value their customers and treats them the way you do.
0 replies
31 months ago
Long and Unnecessary hold times
I called in earlier for a simple query and the agent told me he'll find out from his superior and Tell me why I'm still on hold after 35 MINUTES!!!! this is rediculous and poor customer service.
131 replies
31 months ago
The Managers Avoid calls and Drop in Clients ears
This is not the first time that I've experienced poor service from Virgin Active SA. I called in to put a freeze on my account for this month as something really unexpected happened and I won't be able to pay for my membership this month. I called in to notify them so that I don't fall behind on my payments or be put in a worse situation next month but they refused citing that I called too late. I don't feel that this is fair as the cut-off was on Saturday and their call centers are closed over the weekend. I asked to speak to a manager and was put through to ( Keenan from the Cape Town office) who didn't even consider that their cut-off fell on a weekend and he rudely hung up after promising to transfer me to someone else whom I could escalate the matter to.
0 replies
31 months ago
The best customer se...
The best customer service! Whenever I need them
131 replies
33 months ago
Getting a quote felt like a piece job!
I called in earlier to get a quote and was transferred 3 times before I got to the sales agent just for him to tell me that he needed to get a specialist salesperson to call me to do a quote. My days are crazy so I don't have time to wait for them to be ready to call me after I've allotted time to call them. This is not a convenient process for those of us who work throughout the day. Please do better. And the countless transfers are also not a good look for new business because will you do the same thing when I need to claim? Im seriously put off from doing any business with you after this,
60 replies
34 months ago
Poor service/ breach of POPIA
I went through the entire process even paid for the product, they sent me documents to sign and then declined me without a valid reason. They did however send a link with generic reasons however none of which apply I’m so confused. Then I get kicked out of my account and when I logged back in there was no trace of my order. And now there’s even a breach of personal information as their disgruntled customers are emailing for their refunds, what is going on here??
0 replies
37 months ago
It was a quick and e...
It was a quick and easy process and the staff was lovely
53 replies
41 months ago
Does an insipid apology do it for you
Bolt has sketchy drivers, with sketchy cars and they just do sketchy things. - they drive recklessly - they take longer routes to increase the fare - they’ve been involved in many gender based violence incidents - there are too many complaints about them, please put your safety first and use Uber or call a friend especially at night and especially if you’re a woman this service is really not safe and the administrators do little to nothing to protect their customers.(unless an insipid apology works for you?)
0 replies
Review Distribution
5 Star
4 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
7 (58.333333333333336%)