DR
Didier R
Active since May 2021
4
Reviews
0
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Reviews
4 reviews53 months ago
Customer service the worst in the world - what is British about Kulula !?
I’ve been holding on for almost 2 hours to get help on their helpline - I have screenshots as proof. The kids tickets have been booked on the same booking and one has contracted Covid in botswana so has to extend his return flight but earlier they said they can’t help in changing just one ticket - now I have been holding on for their assistance via phone yet been waiting for them to answer for almost two hours and still holding - needless to say they don’t have their email on their website just this help line where YOU need help after waiting for so long
0 replies
53 months ago
Shocking service on helpline (holding on for over an hour and a half)
I wanted to change a ticket we bought for the kids together but one contracted Covid so we have to change his ticket back to Cape Town and in trying to speak to a consultant I have been combined, holding on for over 1:30 and have the proof in screenshots - shocking service and they keep telling you they will be with you shortly - I have screen shots of my latest call that has been over an hour now besides the other two failed holding attempts
0 replies
55 months ago
Number 1 iSP ranked- that’s bought not ranked how can they be no 1
This thing where only one service provider deals with a complex is BS! We have had endless hassles with Cybersmart since they have taken over from paramount / first your call center puts you on hold for 20 minutes and you of course pay for this holding not them, so it doesn’t bother them AT ALL-not even a sorry for holding so long…, the our block has been down again and again Maddison Place Observatory - I’ll advice NO ONE to even bother with these guys - they can’t even give you a time frame and kids that has to do online schooling gets the brunt of it- it’s shameful !
212 replies
60 months ago
Bad wifi
I am staying at quiver tree apartments and they use Wish or Euronet, it’s the worst ever as you can’t even watch Netflix and it hangs like 8 times during an episode - you pay lots of money to stay and then their internet totally destroys your experience - what a shameful company or should I say shameless as they just don’t fix it according to Quiver tree stellenbosch
0 replies
Review Distribution
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1 Star
4 (100%)